Related papers: A Case-Driven Multi-Agent Framework for E-Commerce…
Optimizing industrial search ranking models solely for user engagement signals often introduces systematic biases, prioritizing popular or price-anchored items that may not satisfy semantic intent. We present a production-scale multi-task…
Modern consumer banking applications require accurate and efficient retrieval of information in response to user queries. Mapping user utterances to the most relevant Frequently Asked Questions (FAQs) is a crucial component of these…
Personalized search provides a potentially powerful tool, however, it is limited due to the large number of roles that a person has: parent, employee, consumer, etc. We present the role-relevance algorithm: a search technique that favors…
Query and product relevance prediction is a critical component for ensuring a smooth user experience in e-commerce search. Traditional studies mainly focus on BERT-based models to assess the semantic relevance between queries and products.…
Agentic AI systems use specialized agents to handle tasks within complex workflows, enabling automation and efficiency. However, optimizing these systems often requires labor-intensive, manual adjustments to refine roles, tasks, and…
Search-based recommendation is one of the most critical application scenarios in e-commerce platforms. Users' complex search contexts--such as spatiotemporal factors, historical interactions, and current query's information--constitute an…
For e-commerce search, user experience is measured by users' behavioral responses to returned products, like click-through rate and conversion rate, as well as the relevance between returned products and search queries. Consequently,…
Due to the dynamically evolving nature of real-world query streams, relevance models struggle to generalize to practical search scenarios. A sophisticated solution is self-evolution techniques. However, in large-scale industrial settings…
Accurate query-product relevance labeling is indispensable to generate ground truth dataset for search ranking in e-commerce. Traditional approaches for annotating query-product pairs rely on human-based labeling services, which is…
Providing recommendations that are both relevant and diverse is a key consideration of modern recommender systems. Optimizing both of these measures presents a fundamental trade-off, as higher diversity typically comes at the cost of…
The search engine plays a fundamental role in online e-commerce systems, to help users find the products they want from the massive product collections. Relevance is an essential requirement for e-commerce search, since showing products…
Semantic relevance calculation is crucial for e-commerce search engines, as it ensures that the items selected closely align with customer intent. Inadequate attention to this aspect can detrimentally affect user experience and engagement.…
Determining the veracity of atomic claims is an imperative component of many recently proposed fact-checking systems. Many approaches tackle this problem by first retrieving evidence by querying a search engine and then performing…
We introduce a novel large language model (LLM)-driven agent framework, which iteratively refines queries and filters contextual evidence by leveraging dynamically evolving knowledge. A defining feature of the system is its decoupling of…
Web agents have shown great promise in performing many tasks on ecommerce website. To assess their capabilities, several benchmarks have been introduced. However, current benchmarks in the e-commerce domain face two major problems. First,…
AI agents augment large language models with external tools such as web retrieval, enabling grounded and up-to-date responses. However, incorporating external content into the generation pipeline can weaken the safety alignment mechanisms…
We present MAFA (Multi-Agent Framework for Annotation), a production-deployed system that transforms enterprise-scale annotation workflows through configurable multi-agent collaboration. Addressing the critical challenge of annotation…
Generating natural language explanations for recommendations has become increasingly important in recommender systems. Traditional approaches typically treat user reviews as ground truth for explanations and focus on improving review…
Multi-agent systems (MAS) increasingly solve complex tasks by orchestrating agents and tools selected from rapidly growing marketplaces. As these marketplaces expand, many candidates become functionally overlapping, making selection not…
In this paper, we propose to develop service model architecture by merging multi-agentsystems and semantic web technology. The proposed architecture works in two stages namely, Query Identification and Solution Development. A person…