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Conversational Recommender Systems (CRSs) have garnered attention as a novel approach to delivering personalized recommendations through multi-turn dialogues. This review developed a taxonomy framework to systematically categorize relevant…

Human-Computer Interaction · Computer Science 2025-06-26 Haoran Zhang , Xin Zhao , Jinze Chen , Junpeng Guo

Research and development on conversational recommender systems (CRSs) critically depends on sound and reliable evaluation methodologies. However, the interactive nature of these systems poses significant challenges for automatic evaluation.…

Information Retrieval · Computer Science 2025-10-08 Nolwenn Bernard , Krisztian Balog

Conversational Recommender Systems (CRSs) leverage natural language interactions for personalized recommendation, yet information-scarce dialogue histories and single-turn recommendation paradigms may severely hinder accurate modeling of…

Information Retrieval · Computer Science 2026-04-07 Xingyuan Xiang , Xiangchen Pan , Wei Wei

Evaluating recommender systems remains challenging due to the gap between offline metrics and real user behavior, as well as the scarcity of interaction data. Recent work explores large language model (LLM) agents as synthetic users, yet…

Information Retrieval · Computer Science 2026-01-06 Nicolas Bougie , Gian Maria Marconi , Tony Yip , Narimasa Watanabe

The rapid evolution of the web has led to an exponential growth in content. Recommender systems play a crucial role in Human-Computer Interaction (HCI) by tailoring content based on individual preferences. Despite their importance,…

Information Retrieval · Computer Science 2023-10-18 Yubo Shu , Haonan Zhang , Hansu Gu , Peng Zhang , Tun Lu , Dongsheng Li , Ning Gu

Recent advancements in explainable recommendation have greatly bolstered user experience by elucidating the decision-making rationale. However, the existing methods actually fail to provide effective feedback signals for potentially better…

Information Retrieval · Computer Science 2025-08-08 Jiakai Tang , Jingsen Zhang , Zihang Tian , Xueyang Feng , Lei Wang , Xu Chen

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling…

Information Retrieval · Computer Science 2020-02-24 Wenqiang Lei , Xiangnan He , Yisong Miao , Qingyun Wu , Richang Hong , Min-Yen Kan , Tat-Seng Chua

Simulating consumer decision-making is vital for designing and evaluating marketing strategies before costly real-world deployment. However, post-event analyses and rule-based agent-based models (ABMs) struggle to capture the complexity of…

Artificial Intelligence · Computer Science 2025-10-22 Man-Lin Chu , Lucian Terhorst , Kadin Reed , Tom Ni , Weiwei Chen , Rongyu Lin

Reinforcement learning (RL) has gained popularity in the realm of recommender systems due to its ability to optimize long-term rewards and guide users in discovering relevant content. However, the successful implementation of RL in…

Information Retrieval · Computer Science 2024-08-21 Nathan Corecco , Giorgio Piatti , Luca A. Lanzendörfer , Flint Xiaofeng Fan , Roger Wattenhofer

Reinforcement learning (RL) recommender systems often rely on static datasets that fail to capture the fluid, ever changing nature of user preferences in real-world scenarios. Meanwhile, generative AI techniques have emerged as powerful…

Information Retrieval · Computer Science 2025-09-10 Danial Ebrat , Eli Paradalis , Luis Rueda

Making big purchases requires consumers to research or consult a salesperson to gain domain expertise. However, existing conversational recommender systems (CRS) often overlook users' lack of background knowledge, focusing solely on…

Computation and Language · Computer Science 2023-10-30 Lidiya Murakhovs'ka , Philippe Laban , Tian Xie , Caiming Xiong , Chien-Sheng Wu

Conversational Recommender Systems (CRS) provide personalized services through multi-turn interactions, yet most existing methods overlook users' heterogeneous decision-making styles and knowledge levels, which constrains both accuracy and…

Information Retrieval · Computer Science 2025-09-10 Yaying Luo , Hui Fang , Zhu Sun

Synthetic users are cost-effective proxies for real users in the evaluation of conversational recommender systems. Large language models show promise in simulating human-like behavior, raising the question of their ability to represent a…

Computation and Language · Computer Science 2024-03-27 Se-eun Yoon , Zhankui He , Jessica Maria Echterhoff , Julian McAuley

Group Recommendation (GR) aims to suggest items to a group of users, which has become a critical component of modern social platforms. Existing GR methods focus on aggregating individual user preferences with advanced neural networks to…

Information Retrieval · Computer Science 2026-05-12 Yangtao Zhou , Wenhao You , Hua Chu , Shihao Guo , Jianan Li , Zhifu Zhao , Qingshan Li

This paper presents the Customer Experience (CX) Simulator, a novel framework designed to assess the effects of untested web-marketing campaigns through user behavior simulations. The proposed framework leverages large language models…

Machine Learning · Computer Science 2024-08-01 Akira Kasuga , Ryo Yonetani

Large Language Models (LLMs) have emerged as formidable instruments capable of comprehending and producing human-like text. This paper explores the potential of LLMs, to shape user perspectives and subsequently influence their decisions on…

Artificial Intelligence · Computer Science 2024-09-04 Ganesh Prasath Ramani , Shirish Karande , Santhosh V , Yash Bhatia

We propose RecSim, a configurable platform for authoring simulation environments for recommender systems (RSs) that naturally supports sequential interaction with users. RecSim allows the creation of new environments that reflect particular…

Machine Learning · Computer Science 2019-09-27 Eugene Ie , Chih-wei Hsu , Martin Mladenov , Vihan Jain , Sanmit Narvekar , Jing Wang , Rui Wu , Craig Boutilier

Conversational recommender systems (CRS) are interactive agents that support their users in recommendation-related goals through multi-turn conversations. Generally, a CRS can be evaluated in various dimensions. Today's CRS mainly rely on…

Human-Computer Interaction · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar jannach

Reinforcement Learning (RL)-based recommender systems (RSs) have garnered considerable attention due to their ability to learn optimal recommendation policies and maximize long-term user rewards. However, deploying RL models directly in…

Information Retrieval · Computer Science 2023-10-20 Kesen Zhao , Shuchang Liu , Qingpeng Cai , Xiangyu Zhao , Ziru Liu , Dong Zheng , Peng Jiang , Kun Gai

In AI-assisted decision-making, humans often passively review AI's suggestion and decide whether to accept or reject it as a whole. In such a paradigm, humans are found to rarely trigger analytical thinking and face difficulties in…

Human-Computer Interaction · Computer Science 2025-03-13 Shuai Ma , Qiaoyi Chen , Xinru Wang , Chengbo Zheng , Zhenhui Peng , Ming Yin , Xiaojuan Ma