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Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times and operational costs. However, as companies expand their…

Computation and Language · Computer Science 2025-11-18 Ziji Zhang , Michael Yang , Zhiyu Chen , Yingying Zhuang , Shu-Ting Pi , Qun Liu , Rajashekar Maragoud , Vy Nguyen , Anurag Beniwal

Retrieval-Augmented Generation (RAG) systems critically depend on retrieval quality, yet no systematic comparison of modern retrieval methods exists for heterogeneous documents containing both text and tabular data. We benchmark ten…

Information Retrieval · Computer Science 2026-04-03 Meftun Akarsu , Recep Kaan Karaman , Christopher Mierbach

Retrieval-augmented generation (RAG) enhances language models by integrating external knowledge, but its effectiveness is highly dependent on system configuration. Improper retrieval settings can degrade performance, making RAG less…

Computation and Language · Computer Science 2025-07-17 Jennifer Hsia , Afreen Shaikh , Zhiruo Wang , Graham Neubig

Retrieval-Augmented Generation (RAG) grounds large language model outputs in external evidence, but remains challenged on multi-hop question answering that requires long reasoning. Recent works scale RAG at inference time along two…

This paper presents an experience report on the development of Retrieval Augmented Generation (RAG) systems using PDF documents as the primary data source. The RAG architecture combines generative capabilities of Large Language Models…

Software Engineering · Computer Science 2024-10-22 Ayman Asad Khan , Md Toufique Hasan , Kai Kristian Kemell , Jussi Rasku , Pekka Abrahamsson

Retrieval-augmented generation (RAG) faces challenges related to factual correctness, source attribution, and response completeness. The LiveRAG Challenge hosted at SIGIR'25 aims to advance RAG research using a fixed corpus and a shared,…

Information Retrieval · Computer Science 2025-06-30 Weronika Łajewska , Ivica Kostric , Gabriel Iturra-Bocaz , Mariam Arustashvili , Krisztian Balog

We introduce a novel large language model (LLM)-driven agent framework, which iteratively refines queries and filters contextual evidence by leveraging dynamically evolving knowledge. A defining feature of the system is its decoupling of…

Artificial Intelligence · Computer Science 2025-04-02 Seyoung Song

Answering complex, real-world queries often requires synthesizing facts scattered across vast document corpora. In these settings, standard retrieval-augmented generation (RAG) pipelines suffer from incomplete evidence coverage, while…

Computation and Language · Computer Science 2026-03-10 Yagiz Can Akay , Muhammed Yusuf Kartal , Esra Alparslan , Faruk Ortakoyluoglu , Arda Akpinar

Retrieval-augmented generation (RAG) is increasingly recognized as an effective approach to mitigating the hallucination of large language models (LLMs) through the integration of external knowledge. While numerous efforts, most studies…

Computation and Language · Computer Science 2025-10-10 Shuo Yu , Mingyue Cheng , Qi Liu , Daoyu Wang , Jiqian Yang , Jie Ouyang , Yucong Luo , Chenyi Lei , Enhong Chen

The increasing complexity and scale of modern telecommunications networks demand intelligent automation to enhance efficiency, adaptability, and resilience. Agentic AI has emerged as a key paradigm for intelligent communications and…

Networking and Internet Architecture · Computer Science 2025-02-25 Ruichen Zhang , Shunpu Tang , Yinqiu Liu , Dusit Niyato , Zehui Xiong , Sumei Sun , Shiwen Mao , Zhu Han

Retrieval Augmented Generation (RAG) frameworks have shown significant promise in leveraging external knowledge to enhance the performance of large language models (LLMs). However, conventional RAG methods often retrieve documents based…

Computation and Language · Computer Science 2025-04-02 Pouya Pezeshkpour , Estevam Hruschka

Retrieval-Augmented Generation (RAG), which integrates external knowledge into Large Language Models (LLMs), has proven effective in enabling LLMs to produce more accurate and reliable responses. However, it remains a significant challenge…

Computation and Language · Computer Science 2025-02-11 Yan Weng , Fengbin Zhu , Tong Ye , Haoyan Liu , Fuli Feng , Tat-Seng Chua

Retrieval-augmented generation (RAG) pipelines have become the de-facto approach for building AI assistants with access to external, domain-specific knowledge. Given a user query, RAG pipelines typically first retrieve (R) relevant…

Human-Computer Interaction · Computer Science 2025-04-21 Quentin Romero Lauro , Shreya Shankar , Sepanta Zeighami , Aditya Parameswaran

With the rapid advancement of large language models (LLMs), retrieval-augmented generation (RAG) has emerged as a critical approach to supplement the inherent knowledge limitations of LLMs. However, due to the typically large volume of…

Computation and Language · Computer Science 2025-11-11 Yuhao Wang , Ruiyang Ren , Yucheng Wang , Jing Liu , Wayne Xin Zhao , Hua Wu , Haifeng Wang

Deep Research agents are rapidly emerging as primary consumers of modern retrieval systems. Unlike human users who issue and refine queries without documenting their intermediate thought processes, Deep Research agents generate explicit…

Computation and Language · Computer Science 2026-03-10 Zijian Chen , Xueguang Ma , Shengyao Zhuang , Jimmy Lin , Akari Asai , Victor Zhong

Modern embedding models capture both semantic and syntactic structures of queries, often mapping different queries to similar regions in vector space. This results in non-uniform cluster access patterns in disk-based vector search systems,…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-05-05 Yeonwoo Jeong , Kyuli Park , Hyunji Cho , Sungyong Park

Retrieval-Augmented Generation (RAG) has emerged as a framework to address the constraints of Large Language Models (LLMs). Yet, its effectiveness fundamentally hinges on document chunking - an often-overlooked determinant of its quality.…

Information Retrieval · Computer Science 2026-03-26 Samuel Taiwo , Mohd Amaluddin Yusoff

Large Language Models (LLMs) struggle with generating reliable outputs due to outdated knowledge and hallucinations. Retrieval-Augmented Generation (RAG) models address this by enhancing LLMs with external knowledge, but often fail to…

Information Retrieval · Computer Science 2026-01-16 Saber Zerhoudi , Michael Granitzer

Agentic Retrieval-Augmented Generation (RAG) systems enhance Large Language Models (LLMs) by enabling dynamic, multi-step reasoning and information retrieval. However, these systems often exhibit sub-optimal search behaviors like…

Computation and Language · Computer Science 2025-10-10 Peilin Wu , Mian Zhang , Xinlu Zhang , Xinya Du , Zhiyu Zoey Chen

As agents operate over long horizons, their memory stores grow continuously, making retrieval critical to accessing relevant information. Many agent queries require reasoning-intensive retrieval, where the connection between query and…

Information Retrieval · Computer Science 2026-03-24 Sreeja Apparaju , Nilesh Gupta
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