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Fine-grained emotion classification, which identifies specific emotional states such as happiness, anger, sadness, and fear, remains a challenging task in natural language processing. This study benchmarks classical machine learning and…

The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and…

Machine Learning · Computer Science 2025-03-18 Yekta Amirkhalili , Ho Yi Wong

There has been a good amount of progress in sentiment analysis over the past 10 years, including the proposal of new methods and the creation of benchmark datasets. In some papers, however, there is a tendency to compare models only on one…

Computation and Language · Computer Science 2017-09-14 Jeremy Barnes , Roman Klinger , Sabine Schulte im Walde

Studies show that developers' answers to the mobile app users' feedbacks on app stores can increase the apps' star rating. To help app developers generate answers that are related to the users' issues, recent studies develop models to…

Computation and Language · Computer Science 2022-02-07 Yue Cao , Fatemeh H. Fard

This study presents a comparative analysis between two primary approaches in Natural Language Processing (NLP): Machine Learning (ML) utilizing the PyCaret AutoML framework, and Deep Learning (DL). The evaluation is conducted on a sentiment…

Sentiment Analysis is an important algorithm in Natural Language Processing which is used to detect sentiment within some text. In our project, we had chosen to work on analyzing reviews of various drugs which have been reviewed in form of…

Computation and Language · Computer Science 2020-03-27 Sairamvinay Vijayaraghavan , Debraj Basu

Sentiment analysis, a popular technique for opinion mining, has been used by the software engineering research community for tasks such as assessing app reviews, developer emotions in issue trackers and developer opinions on APIs. Past…

Computation and Language · Computer Science 2018-12-27 Achyudh Ram , Meiyappan Nagappan

The growing prosperity of social networks has brought great challenges to the sentimental tendency mining of users. As more and more researchers pay attention to the sentimental tendency of online users, rich research results have been…

Computation and Language · Computer Science 2019-07-04 Donghang Pan , Jingling Yuan , Lin Li , Deming Sheng

Customer-provided reviews have become an important source of information for business owners and other customers alike. However, effectively analyzing millions of unstructured reviews remains challenging. While large language models (LLMs)…

Computation and Language · Computer Science 2026-02-25 Vishal Patil , Shree Vaishnavi Bacha , Revanth Yamani , Yidan Sun , Mayank Kejriwal

In recent years, the use of machine learning classifiers is of great value in solving a variety of problems in text classification. Sentiment mining is a kind of text classification in which, messages are classified according to sentiment…

Machine Learning · Computer Science 2014-02-18 Vinodhini G Chandrasekaran RM

Emotions are physiological states generated in humans in reaction to internal or external events. They are complex and studied across numerous fields including computer science. As humans, on reading "Why don't you ever text me!" we can…

Computation and Language · Computer Science 2018-04-02 Umang Gupta , Ankush Chatterjee , Radhakrishnan Srikanth , Puneet Agrawal

Sentiment analysis is an essential part of text analysis, which is a larger field that includes determining and evaluating the author's emotional state. This method is essential since it makes it easier to comprehend consumers' feelings,…

Computation and Language · Computer Science 2025-10-03 Sumaiya Tabassum

This paper benchmarks classical machine learning and deep learning approaches for three-class sentiment classification of Indonesian Spotify reviews. Using 100,000 scraped reviews and 70,155 cleaned samples, the study compares Support…

A sentiment analysis system powered by machine learning was created in this study to improve real-time social network public opinion monitoring. For sophisticated sentiment identification, the suggested approach combines cutting-edge…

Computation and Language · Computer Science 2025-02-25 Arsen Tolebay Nurlanuly

The study of public opinion can provide us with valuable information. The analysis of sentiment on social networks, such as Twitter or Facebook, has become a powerful means of learning about the users' opinions and has a wide range of…

Computation and Language · Computer Science 2020-06-08 Nhan Cach Dang , María N. Moreno-García , Fernando De la Prieta

Student's feedback is an important source of collecting students' opinions to improve the quality of training activities. Implementing sentiment analysis into student feedback data, we can determine sentiments polarities which express all…

Computation and Language · Computer Science 2019-11-19 Phu X. V. Nguyen , Tham T. T. Hong , Kiet Van Nguyen , Ngan Luu-Thuy Nguyen

This paper provides a comprehensive survey of sentiment analysis within the context of artificial intelligence (AI) and large language models (LLMs). Sentiment analysis, a critical aspect of natural language processing (NLP), has evolved…

Computation and Language · Computer Science 2024-09-17 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

Deep learning based models have surpassed classical machine learning based approaches in various text classification tasks, including sentiment analysis, news categorization, question answering, and natural language inference. In this…

Computation and Language · Computer Science 2021-01-05 Shervin Minaee , Nal Kalchbrenner , Erik Cambria , Narjes Nikzad , Meysam Chenaghlu , Jianfeng Gao

Automatic analysis of user reviews to understand user sentiments toward app functionality (i.e. app features) helps align development efforts with user expectations and needs. Recent advances in Large Language Models (LLMs) such as ChatGPT…

Computation and Language · Computer Science 2025-02-11 Faiz Ali Shah , Ahmed Sabir , Rajesh Sharma , Dietmar Pfahl

Understanding how visual content conveys sentiment is increasingly important in a digital landscape dominated by imagery. However, sentiment perception depends on complex scene-level semantics, making this a challenging task for…

Computer Vision and Pattern Recognition · Computer Science 2026-05-29 Neemias B. da Silva , John Harrison , Rodrigo Minetto , Myriam R. Delgado , Bogdan T. Nassu , Thiago H. Silva