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Hate speech is a challenging issue plaguing the online social media. While better models for hate speech detection are continuously being developed, there is little research on the bias and interpretability aspects of hate speech. In this…
The 2020 United States presidential election was, and has continued to be, the focus of pervasive and persistent mis- and disinformation spreading through our media ecosystems, including social media. This event has driven the collection…
To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics,…
A natural way to resolve different points of view and form opinions is through exchanging arguments and knowledge. Facing the vast amount of available information on the internet, people tend to focus on information consistent with their…
Stress is a nigh-universal human experience, particularly in the online world. While stress can be a motivator, too much stress is associated with many negative health outcomes, making its identification useful across a range of domains.…
Social media platforms promise to enable rich and vibrant conversations online; however, their potential is often hindered by antisocial behaviors. In this paper, we study the relationship between structure and toxicity in conversations on…
Social media has a misinformation problem, and counterspeech -- fighting bad speech with more speech -- has been an ineffective solution. Here, we argue that bridging-based ranking -- an algorithmic approach to promoting content favored by…
Moral values play a fundamental role in how we evaluate information, make decisions, and form judgements around important social issues. Controversial topics, including vaccination, abortion, racism, and sexual orientation, often elicit…
Individuals engaging on social media often tend to establish online communities where interactions predominantly occur among like-minded peers. While considerable efforts have been devoted to studying and delineating these communities,…
Terror attacks have been linked in part to online extremist content. Although tens of thousands of Islamist extremism supporters consume such content, they are a small fraction relative to peaceful Muslims. The efforts to contain the…
In recent years, online social networks have been the target of adversaries who seek to introduce discord into societies, to undermine democracies and to destabilize communities. Often the goal is not to favor a certain side of a conflict…
In order to keep up with the demand of curating the deluge of crowd-sourced content, social media platforms leverage user interaction feedback to make decisions about which content to display, highlight, and hide. User interactions such as…
Online communities play a critical role in shaping societal discourse and influencing collective behavior in the real world. The tendency for people to connect with others who share similar characteristics and views, known as homophily,…
Even though the Internet and social media have increased the amount of news and information people can consume, most users are only exposed to content that reinforces their positions and isolates them from other ideological communities.…
The pervasiveness of online toxicity, including hate speech and trolling, disrupts digital interactions and online well-being. Previous research has mainly focused on post-hoc moderation, overlooking the real-time emotional dynamics of…
After the COVID-19 pandemic caused internet usage to grow by 70%, there has been an increased number of people all across the world using social media. Applications like Twitter, Meta Threads, YouTube, and Reddit have become increasingly…
The rise of social media and online social networks has been a disruptive force in society. Opinions are increasingly shaped by interactions on online social media, and social phenomena including disagreement and polarization are now…
Current content moderation follows a reactive, trial-and-error approach, where interventions are applied and their effects are only measured post-hoc. In contrast, we introduce a proactive, predictive approach that enables moderators to…
This study introduces ValueScope, a framework leveraging language models to quantify social norms and values within online communities, grounded in social science perspectives on normative structures. We employ ValueScope to dissect and…
The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…