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Personalized AI agents rely on access to a user's digital footprint, which often includes sensitive data from private emails, chats and purchase histories. Yet this access creates a fundamental societal and privacy risk: systems lacking…
Today, targeted online advertising relies on unique identifiers assigned to users through third-party cookies--a practice at odds with user privacy. While the web and advertising communities have proposed solutions that we refer to as…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
Chai empowers users to create and interact with customized chatbots, offering unique and engaging experiences. Despite the exciting prospects, the work recognizes the inherent challenges of a commitment to modern safety standards.…
Background: Patient-facing medical chatbots based on retrieval-augmented generation (RAG) are increasingly promoted to deliver accessible, grounded health information. AI-assisted development lowers the barrier to building them, but they…
We present TruthBot, an all-in-one multilingual conversational chatbot designed for seeking truth (trustworthy and verified information) on specific topics. It helps users to obtain information specific to certain topics, fact-check…
We perform a mixed-method frame semantics-based analysis on a dataset of more than 49,000 sentences collected from 5846 news articles that mention AI. The dataset covers the twelve-month period centred around the launch of OpenAI's chatbot…
Objective: Assess the feasibility of using ChatGPT or a similar AI-based chatbot for patient-provider communication. Participants: A US representative sample of 430 study participants aged 18 and above. 53.2% of respondents analyzed were…
A good open-domain chatbot should avoid presenting contradictory responses about facts or opinions in a conversational session, known as its consistency capacity. However, evaluating the consistency capacity of a chatbot is still…
This study asks whether the threat of AI detection changes how people write with AI, and whether other people can tell the difference. In a two-phase controlled experiment, 21 participants wrote opinion pieces on remote work using an AI…
Within journalistic editorial processes, disclosing AI usage is currently limited to simplistic labels, which misses the nuance of how humans and AI collaborated on a news article. Through co-design sessions (N=10), we elicited 69…
Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real…
The exponential growth in user acquisition and popularity of OpenAIs ChatGPT, an artificial intelligence(AI) powered chatbot, was accompanied by widespread mainstream media coverage. This article presents a quantitative data analysis of the…
Social chatbots, also known as chit-chat chatbots, evolve rapidly with large pretrained language models. Despite the huge progress, privacy concerns have arisen recently: training data of large language models can be extracted via model…
General-purpose conversational AI chatbots and AI companions increasingly provide young adolescents with emotionally supportive conversations, raising questions about how conversational style shapes anthropomorphism and emotional reliance.…
Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains…
As Artificial Intelligence (AI) systems become increasingly integrated into various aspects of daily life, concerns about privacy and ethical accountability are gaining prominence. This study explores stakeholder perspectives on privacy in…
This study investigates the use of Artificial Intelligence (AI)-powered, multi-role chatbots as a means to enhance learning experiences and foster engagement in computer science education. Leveraging a design-based research approach, we…