Related papers: A paradox of AI fluency
Since its beginning in the 1950s, the field of artificial intelligence has cycled several times between periods of optimistic predictions and massive investment ("AI spring") and periods of disappointment, loss of confidence, and reduced…
While Machine learning gives rise to astonishing results in automated systems, it is usually at the cost of large data requirements. This makes many successful algorithms from machine learning unsuitable for human-machine interaction, where…
AI chatbots are increasingly stepping into roles as collaborators or teachers in analyzing, visualizing, and reasoning through data and domain problem. Yet, AI's default assistant mode with its comprehensive and one-off responses may…
Artificial intelligence (AI) tools such as large language models (LLMs) are already altering student learning. Unlike previous technologies, LLMs can independently solve problems regardless of student understanding, yet are not always…
Providing well-calibrated AI confidence can help promote users' appropriate trust in and reliance on AI, which are essential for AI-assisted decision-making. However, calibrating AI confidence -- providing confidence score that accurately…
When working with generative artificial intelligence (AI), users may see productivity gains, but the AI-generated content may not match their preferences exactly. To study this effect, we introduce a Bayesian framework in which…
Objective: This paper develops a theoretical framework explaining when and why AI explanations enhance versus impair human decision-making. Background: Transparency is advocated as universally beneficial for human-AI interaction, yet…
AI algorithms used in the public sector, e.g., for allocating social benefits or predicting fraud, often involve multiple public and private stakeholders at various phases of the algorithm's life-cycle. Communication issues between these…
Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience along multiple dimensions. Our findings show that across a…
Context. The last several years saw the emergence of AI assistants for code - multi-purpose AI-based helpers in software engineering. As they become omnipresent in all aspects of software development, it becomes critical to understand their…
This research paper presents a study of undergraduate technology students' self-reflective learning about artificial intelligence (AI). Research on AI literacy proposes that learners must develop five competencies associated with AI:…
The growing use of AI-generated responses in everyday tools raises concern about how subtle features such as supporting detail or tone of confidence may shape people's beliefs. To understand this, we conducted a pre-registered online…
As conversational AI systems become more realistic and widely deployed, users are increasingly uncertain about whether they are interacting with a human or an AI system. When AI identity is unclear, users may unwittingly share sensitive…
Despite the widespread availability of generative AI tools in software engineering, developer adoption remains uneven. This unevenness is problematic because it hampers productivity efforts, frustrates management's expectations, and creates…
The widespread adoption of large language models (LLMs) such as ChatGPT, Gemini, and DeepSeek has significantly changed how people approach tasks in education, professional work, and creative domains. This paper investigates how the…
Quantifying the workplace productivity effects of Generative Artificial Intelligence is now central to economics, management, and public policy. The deployment of AI tools in customer service, writing, software development, and consulting…
Fulfilling user needs through Large Language Model multi-turn, multi-step tool-use is rarely a straightforward process. Real user interactions are inherently wild, being intricate, messy, and flexible. We identify three key challenges from…
Artificial intelligence (AI) models are prevalent today and provide a valuable tool for artists. However, a lesser-known artifact that comes with AI models that is not always discussed is the glitch. Glitches occur for various reasons;…
Artificial Intelligence (AI) is about making computers that do the sorts of things that minds can do, and as we progress towards this goal, we tend to increasingly delegate human tasks to machines. However, AI systems usually do these tasks…
This study investigates whether large language models (LLMs) can function as intelligent collaborators to bridge expertise gaps in cybersecurity decision-making. We examine two representative tasks-phishing email detection and intrusion…