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Sentiment analysis of product reviews on e-commerce platforms plays a critical role in automatically understanding customer satisfaction and providing actionable insights for sellers seeking to improve product quality. This paper presents a…

This study presents a comparative analysis between two primary approaches in Natural Language Processing (NLP): Machine Learning (ML) utilizing the PyCaret AutoML framework, and Deep Learning (DL). The evaluation is conducted on a sentiment…

This paper benchmarks classical machine learning and deep learning approaches for three-class sentiment classification of Indonesian Spotify reviews. Using 100,000 scraped reviews and 70,155 cleaned samples, the study compares Support…

This paper presents a compact three-class sentiment analysis study for Indonesian social media text. The task is formulated with positive, negative, and neutral outputs derived from a fine-grained emotion dataset. The proposed practical…

Computation and Language · Computer Science 2026-05-11 Allya Nurul Islami Pasha , Eka Fidiya Putri , Luluk Muthoharoh , Ardika Satria , Martin C. T. Manullang

The exponential growth of e-commerce platforms in Indonesia has generated a massive volume of user-generated product reviews. Analyzing the sentiment of these reviews is critical for measuring customer satisfaction and identifying product…

This study compares machine learning and deep learning approaches for cyberbullying detection in Indonesian-language Instagram comments. Using a balanced dataset of 650 comments labeled as Bullying and Non-Bullying, the study evaluates…

This paper presents our approach for SemEval 2025 Task 11 Track A, focusing on multilabel emotion classification across 28 languages. We explore two main strategies: fully fine-tuning transformer models and classifier-only training,…

The rapid growth of the e-commerce market in Indonesia, making various e-commerce companies appear and there has been high competition among them. Marketing intelligence is an important activity to measure competitive position. One element…

General Economics · Economics 2021-03-02 Andry Alamsyah , Fatma Saviera

Understanding emotions in the Indonesian language is essential for improving customer experiences in e-commerce. This study focuses on enhancing the accuracy of emotion classification in Indonesian by leveraging advanced language models,…

Computation and Language · Computer Science 2025-09-19 William Christian , Daniel Adamlu , Adrian Yu , Derwin Suhartono

The exponential expansion of digital commerce in Indonesia has significantly shifted consumer interactions toward video-centric social networks, particularly YouTube. Consequently, the sheer volume of unstructured, multi-contextual comments…

Bidirectional Long Short-Term Memory Network (Bi-LSTM) has shown promising performance in sentiment classification task. It processes inputs as sequence of information. Due to this behavior, sentiment predictions by Bi-LSTM were influenced…

Computation and Language · Computer Science 2020-09-15 Ayu Purwarianti , Ida Ayu Putu Ari Crisdayanti

User reviews have an essential role in the success of the developed mobile apps. User reviews in the textual form are unstructured data, creating a very high complexity when processed for sentiment analysis. Previous approaches that have…

This paper compares a PyCaret AutoML branch and a CNN-BiLSTM branch for binary hate speech detection on Indonesian Twitter using the HS label from the corpus of Ibrohim and Budi. Both branches share the same preprocessing pipeline so that…

Computation and Language · Computer Science 2026-05-07 Tanty Widiyastuti , Mayada , Adisty Syawalda Ariyanto , Luluk Muthoharoh , Ardika Satria , Martin Clinton Tosima Manullang

Sarcasm is considered one of the most difficult problem in sentiment analysis. In our ob-servation on Indonesian social media, for cer-tain topics, people tend to criticize something using sarcasm. Here, we proposed two additional features…

Computation and Language · Computer Science 2015-05-13 Edwin Lunando , Ayu Purwarianti

Indonesian, spoken by over 200 million people, remains underserved in multimodal emotion recognition research despite its dominant presence on Southeast Asian social media platforms. We introduce IndoMER, the first multimodal emotion…

Machine Learning · Computer Science 2026-02-11 Xueming Yan , Boyan Xu , Yaochu Jin , Lixian Xiao , Wenlong Ye , Runyang Cai , Zeqi Zheng , Jingfa Liu , Aimin Yang , Yongduan Song

Emotion classification in multilingual settings remains constrained by the scarcity of annotated data: existing corpora are predominantly English, single-label, and cover few languages. We address this gap by constructing a large-scale…

Computation and Language · Computer Science 2026-04-15 Vadim Borisov

This paper benchmarks a classical machine learning approach based on PyCaret AutoML against a deep learning approach based on IndoBERT fine-tuning for binary sentiment analysis of Indonesian-language Twitter comments related to Ibu Kota…

Computation and Language · Computer Science 2026-04-29 Mutia Alfi Mayzaroh , Dwi Fitria Ningsih , Nindi Destriani , Martin C. T. Manullang

Sentiment analysis is an essential part of text analysis, which is a larger field that includes determining and evaluating the author's emotional state. This method is essential since it makes it easier to comprehend consumers' feelings,…

Computation and Language · Computer Science 2025-10-03 Sumaiya Tabassum

The rapid expansion of the electric vehicle (EV) industry has highlighted the importance of user feedback in improving product design and charging infrastructure. Traditional sentiment analysis methods often oversimplify the complexity of…

Artificial Intelligence · Computer Science 2024-12-06 Shuhao Chen , Chengyi Tu

The analysis of consumer sentiment, as expressed through reviews, can provide a wealth of insight regarding the quality of a product. While the study of sentiment analysis has been widely explored in many popular languages, relatively less…

Computation and Language · Computer Science 2023-06-09 Mohsinul Kabir , Obayed Bin Mahfuz , Syed Rifat Raiyan , Hasan Mahmud , Md Kamrul Hasan
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