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Reinforcement learning (RL) often struggles with reward misalignment, where agents optimize given rewards but fail to exhibit the desired behaviors. This arises when the reward function incentivizes proxy behaviors misaligned with the true…
Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in…
Autonomous agents powered by large language models (LLMs) show significant potential for achieving high autonomy in various scenarios such as software development. Recent research has shown that LLM agents can leverage past experiences to…
Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational…
Enterprise systems are crucial for enhancing productivity and decision-making among employees and customers. Integrating LLM based systems into enterprise systems enables intelligent automation, personalized experiences, and efficient…
Business processes are fundamental to organizational operations, yet their optimization remains challenging due to the timeconsuming nature of manual process analysis. Our paper harnesses Large Language Models (LLMs) to automate value-added…
Formulating mathematical models from real-world decision problems is a core task in Operational Research, yet it typically requires considerable human expertise and effort, limiting practical application. Recent advances in large language…
This paper presents a novel concept for intuitive end-user programming of robots, inspired by natural interaction between humans. Natural language and supportive gestures are translated into robot programs using large language models (LLMs)…
LLM-powered personalization agent systems employ Large Language Models (LLMs) to predict users' behavior from their past activities. However, their effectiveness often hinges on the ability to effectively leverage extensive, long user…
This paper presents a comprehensive evaluation of GitHub Copilot's deployment and impact on developer productivity at Zoominfo, a leading Go-To-Market (GTM) Intelligence Platform. We describe our systematic four-phase approach to evaluating…
As Large Language Models (LLMs) are rapidly growing in popularity, LLM inference services must be able to serve requests from thousands of users while satisfying performance requirements. The performance of an LLM inference service is…
Simulation workflow is a top-level model for the design and control of simulation process. It connects multiple simulation components with time and interaction restrictions to form a complete simulation system. Before the construction and…
Large Language Models (LLMs) are becoming increasingly competent across various domains, educators are showing a growing interest in integrating these LLMs into the learning process. Especially in software engineering, LLMs have…
This paper explores the potential of large language models (LLMs) for task automation in the provision of technical services in the production machinery sector. By focusing on text correction, summarization, and question answering, the…
Rapidly evolving cyberattacks demand incident response systems that can autonomously learn and adapt to changing threats. Prior work has extensively explored the reinforcement learning approach, which involves learning response strategies…
This paper explores how Large Language Models (LLMs) can automate consensus-seeking in supply chain management (SCM), where frequent decisions on problems such as inventory levels and delivery times require coordination among companies.…
To improve the performance of large language models (LLMs), researchers have explored providing LLMs with textual task-solving experience via prompts. However, they rely on manual efforts to acquire and apply such experience for each task,…
Automated management requires decomposing high-level user requests, such as intents, to an abstraction that the system can understand and execute. This is challenging because even a simple intent requires performing a number of ordered…
Autocomplete suggestions are fundamental to modern text entry systems, with applications in domains such as messaging and email composition. Typically, autocomplete suggestions are generated from a language model with a confidence…
We present a framework for migrating production Large Language Model (LLM) based systems when the underlying model reaches end-of-life or requires replacement. The key contribution is a Bayesian statistical approach that calibrates…