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Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance…

Computation and Language · Computer Science 2025-02-18 Kung-Hsiang Huang , Akshara Prabhakar , Sidharth Dhawan , Yixin Mao , Huan Wang , Silvio Savarese , Caiming Xiong , Philippe Laban , Chien-Sheng Wu

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative…

Artificial Intelligence · Computer Science 2020-01-13 Yara Rizk , Abhishek Bhandwalder , Scott Boag , Tathagata Chakraborti , Vatche Isahagian , Yasaman Khazaeni , Falk Pollock , Merve Unuvar

We introduce MLRC-Bench, a benchmark designed to quantify how effectively language agents can tackle challenging Machine Learning (ML) Research Competitions, with a focus on open research problems that demand novel methodologies. Unlike…

Recent advancements in integrating large language models (LLMs) with application programming interfaces (APIs) have gained significant interest in both academia and industry. Recent work demonstrates that these API-based agents exhibit…

Software Engineering · Computer Science 2025-01-24 Haiyang Shen , Yue Li , Desong Meng , Dongqi Cai , Sheng Qi , Li Zhang , Mengwei Xu , Yun Ma

LLM agents are rapidly evolving from coding assistants into autonomous software engineering systems. However, existing evaluation methodologies remain largely centered on static, isolated, and short-horizon benchmarks that fail to capture…

Software Engineering · Computer Science 2026-05-28 Yipeng Ouyang , Xin Huang , Bingjie Liu , Zhongchun Zheng , Yuhao Gu , Xianwei Zhang

Agent benchmarks have become the de facto measure of frontier AI competence, guiding model selection, investment, and deployment. However, reward hacking, where agents maximize a score without performing the intended task, emerges…

Artificial Intelligence · Computer Science 2026-05-14 Hao Wang , Hanchen Li , Qiuyang Mang , Alvin Cheung , Koushik Sen , Dawn Song

Mobile GUI Agents, AI agents capable of interacting with mobile applications on behalf of users, have the potential to transform human computer interaction. However, current evaluation practices for GUI agents face two fundamental…

Artificial Intelligence · Computer Science 2026-05-14 Youngmin Im , Byeongung Jo , Jaeyoung Wi , Seungwoo Baek , Tae Hoon Min , Joo Hyung Lee , Sangeun Oh , Insik Shin , Sunjae Lee

Modern information access ecosystems consist of mixtures of systems, such as retrieval systems and large language models, and increasingly rely on marketplaces to mediate access to models, tools, and data, making competition between systems…

Information Retrieval · Computer Science 2026-04-17 To Eun Kim , Alireza Salemi , Hamed Zamani , Fernando Diaz

LLM agents are increasingly deployed as executable systems that use tools, modify workspaces, and produce concrete artifacts. In such workflows, performance depends not only on the base model, but also on the harness: the system layer that…

Artificial Intelligence · Computer Science 2026-05-28 Yilun Yao , Xinyu Tan , Chao-Hsuan Liu , Yaoming Li , Zhengyang Wang , Wenhan Yu , Zhewen Tan , Yuxuan Tian , Guangxiang Zhao , Lin Sun , Xiangzheng Zhang , Tong Yang

The transition from Cloud-Native to AI-Native architectures is fundamentally reshaping software engineering, replacing deterministic microservices with probabilistic agentic services. However, this shift renders traditional black-box…

Software Engineering · Computer Science 2026-01-15 Zirui Wang , Guangba Yu , Michael R. Lyu

Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing…

We introduce DABstep, a novel benchmark for evaluating AI agents on realistic multi-step data analysis tasks. DABstep comprises over 450 real-world challenges derived from a financial analytics platform, requiring models to combine…

Machine Learning · Computer Science 2025-07-01 Alex Egg , Martin Iglesias Goyanes , Friso Kingma , Andreu Mora , Leandro von Werra , Thomas Wolf

The development of LLM-based autonomous agents for end-to-end software development represents a significant paradigm shift in software engineering. However, the scientific evaluation of these systems is hampered by significant challenges,…

Software Engineering · Computer Science 2025-11-07 Zhengran Zeng , Yixin Li , Rui Xie , Wei Ye , Shikun Zhang

While Large Language Model (LLM) agents have achieved remarkable progress in complex reasoning tasks, evaluating their performance in real-world environments has become a critical problem. Current benchmarks, however, are largely restricted…

Computation and Language · Computer Science 2026-02-17 Lingxiang Hu , Yiding Sun , Tianle Xia , Wenwei Li , Ming Xu , Liqun Liu , Peng Shu , Huan Yu , Jie Jiang

In recent years, the remarkable progress of large language models (LLMs) has sparked interest in task automation, which involves decomposing complex tasks described by user instructions into sub-tasks and invoking external tools to execute…

Computation and Language · Computer Science 2024-11-04 Yongliang Shen , Kaitao Song , Xu Tan , Wenqi Zhang , Kan Ren , Siyu Yuan , Weiming Lu , Dongsheng Li , Yueting Zhuang

Large Language Models (LLMs) are becoming increasingly powerful and capable of handling complex tasks, e.g., building single agents and multi-agent systems. Compared to single agents, multi-agent systems have higher requirements for the…

Computation and Language · Computer Science 2024-08-29 Wei Wang , Dan Zhang , Tao Feng , Boyan Wang , Jie Tang

As autonomous coding agents become capable of handling increasingly long-horizon tasks, they have gradually demonstrated the potential to complete end-to-end software development. Although existing benchmarks have recently evolved from…

Software Engineering · Computer Science 2026-05-19 Qingnan Ren , Shun Zou , Shiting Huang , Ziao Zhang , Kou Shi , Zhen Fang , Yiming Zhao , Yu Zeng , Qisheng Su , Lin Chen , Yong Wang , Zehui Chen , Xiangxiang Chu , Feng Zhao

Code generation has emerged as one of AI's highest-impact use cases, yet existing benchmarks measure isolated tasks rather than the complete "zero-to-one" process of building a working application from scratch. We introduce Vibe Code Bench,…

Software Engineering · Computer Science 2026-05-15 Hung Tran , Langston Nashold , Rayan Krishnan , Antoine Bigeard , Alex Gu

Evaluating AI agents on comprehensive benchmarks is expensive because each evaluation requires interactive rollouts with tool use and multi-step reasoning. We study whether small task subsets can preserve agent rankings at substantially…

Artificial Intelligence · Computer Science 2026-03-26 Franck Ndzomga

LLM-based reasoning models have enabled the development of agentic systems that act as co-scientists, assisting in multi-step scientific analysis. However, evaluating these systems is challenging, as it requires realistic, end-to-end…

Machine Learning · Computer Science 2026-02-24 Siba Smarak Panigrahi , Jovana Videnović , Maria Brbić
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