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Large Language Models (LLMs) excel in various tasks, including personalized recommendations. Existing evaluation methods often focus on rating prediction, relying on regression errors between actual and predicted ratings. However, user…
Multimodal Large Language Models (MLLMs) serve as daily assistants for millions. However, their ability to generate responses aligned with individual preferences remains limited. Prior approaches enable only static, single-turn…
With the rise of smart personal devices, service-oriented human-agent interactions have become increasingly prevalent. This trend highlights the need for personalized dialogue assistants that can understand user-specific traits to…
Empowering large language models with long-term memory is crucial for building agents that adapt to users' evolving needs. Existing evaluations of this capability typically interleave preference-related dialogues with irrelevant…
Large language model agents are becoming increasingly capable at web-centric tasks such as information retrieval, complex reasoning. These emerging capabilities have given rise to surge research interests in developing LLM agent for…
In e-commerce, LLM agents show promise for shopping tasks such as recommendations, budget management, and bundle deals, where accurately capturing user preferences from long-horizon conversations is critical. However, progress is limited by…
Recent benchmarks for Large Language Model (LLM) agents primarily focus on evaluating reasoning, planning, and execution capabilities, while another critical component-memory, encompassing how agents memorize, update, and retrieve long-term…
Large language models (LLMs) have achieved remarkable success in a wide range of natural language processing tasks and can be adapted through prompting. However, they remain suboptimal in multi-turn interactions, often relying on incorrect…
In large language models (LLM)-based recommendation systems (LLM-RSs), accurately predicting user preferences by leveraging the general knowledge of LLMs is possible without requiring extensive training data. By converting recommendation…
Accommodating human preferences is essential for creating AI agents that deliver personalized and effective interactions. Recent work has shown the potential for LLMs to infer preferences from user interactions, but they often produce broad…
Recent advancements in Large Language Models (LLMs) have demonstrated exceptional performance across a wide range of tasks, generating significant interest in their application to recommendation systems. However, existing methods have not…
Smart assistants increasingly act proactively, yet mistimed or intrusive behavior often causes users to lose trust and disable these features. Learning user preferences for proactive assistance is difficult because real-world studies are…
Modern LLM agents combine long-term memory for personalization with tool-calling interfaces for taking actions in the world -- a combination underpinning contemporary production systems. We study a previously unexamined failure of this…
Alignment, endowing a pre-trained Large language model (LLM) with the ability to follow instructions, is crucial for its real-world applications. Conventional supervised fine-tuning (SFT) methods formalize it as causal language modeling…
Reinforcement learning (RL) faces challenges in evaluating policy trajectories within intricate game tasks due to the difficulty in designing comprehensive and precise reward functions. This inherent difficulty curtails the broader…
Large Language Models (LLMs) are increasingly deployed for personalized product recommendations, with practitioners commonly assuming that longer user purchase histories lead to better predictions. We challenge this assumption through a…
Most LLM benchmarks score how well a model responds to explicit requests. They leave unmeasured a different conversational ability: noticing and acting on needs the user has implied but not said. We call this \emph{conversational…
How to align large language models (LLMs) with user preferences from a static general dataset has been frequently studied. However, user preferences are usually personalized, changing, and diverse regarding culture, values, or time. This…
While existing work focuses primarily on task success, we argue that effective real-world agents require optimizing three dimensions: productivity (task completion), proactivity (asking essential questions), and personalization (adapting to…
We study the problem of optimizing Large Language Model (LLM) inference scheduling to minimize total latency. LLM inference is an online and multi-task service process and also heavily energy consuming by which a pre-trained LLM processes…