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This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

As conversational AI systems become more realistic and widely deployed, users are increasingly uncertain about whether they are interacting with a human or an AI system. When AI identity is unclear, users may unwittingly share sensitive…

Human-Computer Interaction · Computer Science 2026-03-19 Anna Gausen , Sarenne Wallbridge , Hannah Rose Kirk , Jennifer Williams , Christopher Summerfield

Large Language Models (LLMs) increasingly power generative search engines which, in turn, drive human information seeking and decision making at scale. The extent to which humans trust generative artificial intelligence (GenAI) can…

Computers and Society · Computer Science 2025-04-10 Haiwen Li , Sinan Aral

Generative AI (GenAI) platforms, such as ChatGPT, have gained popularity among the public due to their ease of access, use, and support of educational and creative activities. Despite these benefits, GenAI poses unique risks for families,…

Human-Computer Interaction · Computer Science 2025-11-26 Shirley Zhang , Dakota Sullivan , Jennica Li , Bengisu Cagiltay , Bilge Mutlu , Heather Kirkorian , Kassem Fawaz

The widespread use of Generative Artificial Intelligence (GAI) among teenagers has led to significant misuse and safety concerns. To identify risks and understand parental controls challenges, we conducted a content analysis on Reddit and…

Human-Computer Interaction · Computer Science 2024-10-31 Yaman Yu , Tanusree Sharma , Melinda Hu , Justin Wang , Yang Wang

Generative Artificial Intelligence (GenAI) can aid humans in a wide range of tasks, but its effectiveness critically depends on users being able to evaluate the accuracy of GenAI outputs and their own expertise. Here we asked how confidence…

Human-Computer Interaction · Computer Science 2025-10-31 Clara Colombatto , Sean Rintel , Lev Tankelevitch

Advances in generative AI (GenAI) have raised concerns about detecting and discerning AI-generated content from human-generated content. Most existing literature assumes a paradigm where 'expert' organized disinformation creators and flawed…

Human-Computer Interaction · Computer Science 2024-06-19 Amelia Hassoun , Ariel Abonizio , Katy Osborn , Cameron Wu , Beth Goldberg

With generative AI becoming widespread, the existence of AI-based programming assistants for developers is no surprise. Developers increasingly use them for their work, including generating code to fulfil the data protection requirements…

Software Engineering · Computer Science 2025-06-17 Kashumi Madampe , John Grundy , Nalin Arachchilage

Generative Artificial Intelligence (GenAI) tools and models have the potential to re-shape educational needs, norms, practices, and policies in all sectors of engineering education. Empirical data, rather than anecdata and assumptions, on…

Human-Computer Interaction · Computer Science 2025-03-07 Jesan Ahammed Ovi , Gabe Fierro , C. Estelle Smith

Investigation of students' perceptions and opinions on the use of generative artificial intelligence (GenAI) in education is a topic gaining much interest. Studies addressing this are typically conducted with large heterogeneous groups, at…

Generative artificial intelligence (GenAI) tools have seen rapid adoption among software developers. While adoption rates in the industry are rising, the underlying factors influencing the effective use of these tools, including the depth…

Software Engineering · Computer Science 2026-01-26 Ludwig Felder , Tobias Eisenreich , Mahsa Fischer , Stefan Wagner , Chunyang Chen

It is of critical importance to analyse the factors influencing college students' intention to use generative artificial intelligence (GenAI) to understand and predict learners' learning behaviours and academic outcomes. Nevertheless, a…

Computers and Society · Computer Science 2024-09-12 Yifei Diao , Ziyi Li , Jiateng Zhou , Wei Gao , Xin Gong

While Generative AI (GenAI) rapidly integrated into higher education, existing research has primarily focused on regulating student use. As a result, student perspectives on faculty adoption of GenAI remained unexplored. In this study, we…

Computers and Society · Computer Science 2026-03-30 Jie Gao , Jiayi Zhang , Dan Chen

This paper presents a user study (N=22) where participants used an interface combining Web Search and a Generative AI-Chat feature to solve health-related information tasks. We study how people behaved with the interface, why they behaved…

Human-Computer Interaction · Computer Science 2025-04-08 Kerstin Mayerhofer , Rob Capra , David Elsweiler

Generative AI (GenAI) models excel in their ability to recognize patterns in existing data and generate new and unexpected content. Recent advances have motivated applications of GenAI tools (e.g., Stable Diffusion, ChatGPT) to professional…

Human-Computer Interaction · Computer Science 2023-06-05 Matthew K. Hong , Shabnam Hakimi , Yan-Ying Chen , Heishiro Toyoda , Charlene Wu , Matt Klenk

The integration of Generative AI (GenAI) into creative communities, like fanfiction, is reshaping how stories are created, shared, and valued. This study investigates the perceptions of 157 active fanfiction members, both readers and…

Human-Computer Interaction · Computer Science 2025-06-24 Roi Alfassi , Angelora Cooper , Zoe Mitchell , Mary Calabro , Orit Shaer , Osnat Mokryn

The advancements in Generative Artificial Intelligence (GenAI) provide opportunities to enrich educational experiences, but also raise concerns about academic integrity. Many educators have expressed anxiety and hesitation in integrating…

Computation and Language · Computer Science 2024-07-15 Hui Wang , Anh Dang , Zihao Wu , Son Mac

Generative AI (GenAI) is a powerful technology poised to reshape Trust & Safety. While misuse by attackers is a growing concern, its defensive capacity remains underexplored. This paper examines these effects through a qualitative study…

Human-Computer Interaction · Computer Science 2026-04-24 Patrick Gage Kelley , Steven Rousso-Schindler , Renee Shelby , Kurt Thomas , Allison Woodruff

Knowing more about the data used to build AI systems is critical for allowing different stakeholders to play their part in ensuring responsible and appropriate deployment and use. Meanwhile, a 2023 report shows that data transparency lags…

Computers and Society · Computer Science 2024-09-06 Sophia Worth , Ben Snaith , Arunav Das , Gefion Thuermer , Elena Simperl

The use of Generative AI (GenAI) tools in software development has raised questions about their impact on productivity, code quality, and developer practices. Prior research presents mixed findings, with objective analyses identifying…

Software Engineering · Computer Science 2026-05-12 Mark Looi