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Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…

Computation and Language · Computer Science 2020-05-22 Alena Moiseeva , Dietrich Trautmann , Michael Heimann , Hinrich Schütze

Current conversational AI systems aim to understand a set of pre-designed requests and execute related actions, which limits them to evolve naturally and adapt based on human interactions. Motivated by how children learn their first…

We will demonstrate a conversational products recommendation agent. This system shows how we combine research in personalized recommendation systems with research in dialogue systems to build a virtual sales agent. Based on new deep…

Computation and Language · Computer Science 2016-10-06 Yueming Sun , Yi Zhang , Yunfei Chen , Roger Jin

This study explores the potential of Generative AI chatbots (GenAIbots) such as ChatGPT and Bing Chat, in Chemistry education, within a constructionist theoretical framework. A single-case study methodology was used to analyse extensive…

Human-Computer Interaction · Computer Science 2023-05-23 Renato P. dos Santos

Academic reading is a key component of higher education, and serves as a basis for critical thinking, knowledge acquisition and effective communication. Research shows many students struggle with comprehension and analysis tasks with…

Human-Computer Interaction · Computer Science 2023-08-17 Liam Richards Maldonado

We introduce a novel category of GC-agents capable of functioning as both teachers and learners. Leveraging action-based demonstrations and language-based instructions, these agents enhance communication efficiency. We investigate the…

Artificial Intelligence · Computer Science 2023-09-28 Hugo Caselles-Dupré , Olivier Sigaud , Mohamed Chetouani

Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift…

Computation and Language · Computer Science 2024-11-25 Jie Zou , Jimmy Xiangji Huang , Zhaochun Ren , Evangelos Kanoulas

LLMs such as ChatGPT have been widely adopted by students in higher education as tools for learning programming and related concepts. However, it remains unclear how effective students are and what strategies students use while learning…

Human-Computer Interaction · Computer Science 2025-03-25 Aayush Kumar , Daniel Prol , Amin Alipour , Sruti Srinivasa Ragavan

Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

A survey of 26 CS students reveals that AI coding assistants are mainly used for writing code (second to online searches) while AI chatbots are the top resource for debugging. Participants with different coding experience prefer online help…

Human-Computer Interaction · Computer Science 2025-08-07 Natalia Echeverry , Arun Lekshmi Narayanan

Virtual humans (i.e., embodied conversational agents) have the potential to support college students' mental health, particularly in Science, Technology, Engineering, and Mathematics (STEM) fields where students are at a heightened risk of…

Human-Computer Interaction · Computer Science 2024-08-30 Pedro Guillermo Feijóo-García , Chase Wrenn , Alexandre Gomes de Siqueira , Rashi Ghosh , Jacob Stuart , Heng Yao , Benjamin Lok

Previous studies have highlighted the benefits of pedagogical conversational agents using socially-oriented conversation with students. In this work, we examine the effects of a conversational agent's use of affiliative and self-defeating…

Human-Computer Interaction · Computer Science 2021-08-26 Jessy Ceha , Ken Jen Lee , Elizabeth Nilsen , Joslin Goh , Edith Law

Cognitive presence and social presence are crucial for a comprehensive learning experience. Despite the flexibility of asynchronous learning environments to accommodate individual schedules, the inherent constraints of asynchronous…

Human-Computer Interaction · Computer Science 2024-10-08 Tianjia Wang , Tong Wu , Huayi Liu , Chris Brown , Yan Chen

Unlike traditional educational chatbots that rely on pre-programmed responses, large-language model-driven chatbots, such as ChatGPT, demonstrate remarkable versatility to serve as a dynamic resource for addressing student needs from…

Human-Computer Interaction · Computer Science 2024-08-20 Nam Wook Kim , Hyung-Kwon Ko , Grace Myers , Benjamin Bach

Language agents have demonstrated remarkable potential in web search and information retrieval. However, these search agents assume user queries are complete and unambiguous, an assumption that diverges from reality where users begin with…

The integration of ChatGPT as a supportive tool in education, notably in programming courses, addresses the unique challenges of programming education by providing assistance with debugging, code generation, and explanations. Despite…

Computers and Society · Computer Science 2024-04-08 Boxaun Ma , Li Chen , Shin'ichi Konomi

This work-in-progress paper presents SPARC (Systematic Problem Solving and Algorithmic Reasoning for Children), a gamified learning platform designed to enhance engagement and knowledge retention in K-12 STEM education. Traditional…

Computers and Society · Computer Science 2025-08-05 Chengzhang Zhu , Cecile H. Sam , Yanlai Wu , Ying Tang

This paper outlines the challenges and opportunities of research on conversational agents with children and young people across four countries, exploring the ways AI technologies can support children's well-being across social and cultural…

Human-Computer Interaction · Computer Science 2025-08-21 Natalia Kucirkova , Alexis Hiniker , Megumi Ishikawa , Sho Tsuji , Aayushi Dangol , Robert Wolfe

Conversational Agents (CAs, chatbots) are systems with the ability to interact with users using natural human dialogue. While much of the research on CAs for sexual health has focused on adult populations, the insights from such research…

Human-Computer Interaction · Computer Science 2024-09-24 Jinkyung Katie Park , Vivek Singh , Pamela Wisniewski
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