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In this paper, we show that counterfactual explanations of confidence scores help users better understand and better trust an AI model's prediction in human-subject studies. Showing confidence scores in human-agent interaction systems can…

Machine Learning · Computer Science 2022-06-08 Thao Le , Tim Miller , Ronal Singh , Liz Sonenberg

Displaying confidence scores in human-AI interaction has been shown to help build trust between humans and AI systems. However, most existing research uses only the confidence score as a form of communication. As confidence scores are just…

Artificial Intelligence · Computer Science 2023-03-13 Thao Le , Tim Miller , Ronal Singh , Liz Sonenberg

Artificial intelligence (AI) is increasingly being considered to assist human decision-making in high-stake domains (e.g. health). However, researchers have discussed an issue that humans can over-rely on wrong suggestions of the AI model…

Human-Computer Interaction · Computer Science 2023-08-09 Min Hun Lee , Chong Jun Chew

This paper provides empirical concerns about post-hoc explanations of black-box ML models, one of the major trends in AI explainability (XAI), by showing its lack of interpretability and societal consequences. Using a representative…

Human-Computer Interaction · Computer Science 2021-10-01 Jean-Marie John-Mathews

Counterfactual explanations for black-box models aim to pr ovide insight into an algorithmic decision to its recipient. For a binary classification problem an individual counterfactual details which features might be changed for the model…

Machine Learning · Statistics 2025-05-29 James M. Adams , Gesine Reinert , Lukasz Szpruch , Carsten Maple , Andrew Elliott

Counterfactual explanations are increasingly used to address interpretability, recourse, and bias in AI decisions. However, we do not know how well counterfactual explanations help users to understand a systems decisions, since no large…

Human-Computer Interaction · Computer Science 2023-04-04 Greta Warren , Mark T Keane , Ruth M J Byrne

Counterfactual explanations offer actionable insights by illustrating how changes to inputs can lead to different outcomes. However, these explanations often suffer from ambiguity and impracticality, limiting their utility for non-expert…

Human-Computer Interaction · Computer Science 2025-04-22 Aditya Bhattacharya , Tim Vanherwegen , Katrien Verbert

Counterfactual explanations are a widely used approach in Explainable AI, offering actionable insights into decision-making by illustrating how small changes to input data can lead to different outcomes. Despite their importance, evaluating…

Human-Computer Interaction · Computer Science 2025-04-22 Marharyta Domnich , Rasmus Moorits Veski , Julius Välja , Kadi Tulver , Raul Vicente

Post-hoc explainability methods aim to clarify predictions of black-box machine learning models. However, it is still largely unclear how well users comprehend the provided explanations and whether these increase the users ability to…

Machine Learning · Computer Science 2023-09-22 Anahid Jalali , Bernhard Haslhofer , Simone Kriglstein , Andreas Rauber

There has been considerable recent interest in explainability in AI, especially with black-box machine learning models. As correctly observed by the planning community, when the application at hand is not a single-shot decision or…

Artificial Intelligence · Computer Science 2025-02-14 Vaishak Belle

Counterfactual explanations are an increasingly popular form of post hoc explanation due to their (i) applicability across problem domains, (ii) proposed legal compliance (e.g., with GDPR), and (iii) reliance on the contrastive nature of…

Artificial Intelligence · Computer Science 2023-03-17 Greta Warren , Mark T. Keane , Christophe Gueret , Eoin Delaney

Counterfactual explanations are a prominent example of post-hoc interpretability methods in the explainable Artificial Intelligence research domain. They provide individuals with alternative scenarios and a set of recommendations to achieve…

Artificial Intelligence · Computer Science 2021-01-20 Andrea Ferrario , Michele Loi

We examine counterfactual explanations for explaining the decisions made by model-based AI systems. The counterfactual approach we consider defines an explanation as a set of the system's data inputs that causally drives the decision (i.e.,…

Machine Learning · Computer Science 2021-10-14 Carlos Fernández-Loría , Foster Provost , Xintian Han

Explainable Artificial Intelligence (XAI) has recently gained a swell of interest, as many Artificial Intelligence (AI) practitioners and developers are compelled to rationalize how such AI-based systems work. Decades back, most XAI systems…

Artificial Intelligence · Computer Science 2024-03-05 Muhammad Suffian , Muhammad Yaseen Khan , Alessandro Bogliolo

Large Language Models (LLMs) and Large Reasoning Models (LRMs) are increasingly used for critical tasks, yet they provide no guarantees about the correctness of their solutions. Users must decide whether to trust the model's answer, aided…

Human-Computer Interaction · Computer Science 2026-05-19 Vardhan Palod , Upasana Biswas , Subbarao Kambhampati

Post-hoc interpretability approaches have been proven to be powerful tools to generate explanations for the predictions made by a trained black-box model. However, they create the risk of having explanations that are a result of some…

Machine Learning · Computer Science 2021-04-14 Thibault Laugel , Marie-Jeanne Lesot , Christophe Marsala , Xavier Renard , Marcin Detyniecki

AI-driven outcomes can be challenging for end-users to understand. Explanations can address two key questions: "Why this outcome?" (factual) and "Why not another?" (counterfactual). While substantial efforts have been made to formalize…

Artificial Intelligence · Computer Science 2025-03-21 Suryani Lim , Henri Prade , Gilles Richard

Post-hoc explanations of machine learning models are crucial for people to understand and act on algorithmic predictions. An intriguing class of explanations is through counterfactuals, hypothetical examples that show people how to obtain a…

Machine Learning · Computer Science 2019-12-09 Ramaravind Kommiya Mothilal , Amit Sharma , Chenhao Tan

While AI algorithms have shown remarkable success in various fields, their lack of transparency hinders their application to real-life tasks. Although explanations targeted at non-experts are necessary for user trust and human-AI…

Artificial Intelligence · Computer Science 2024-02-12 Jasmina Gajcin , Ivana Dusparic

Explainability is widely regarded as essential for trustworthy artificial intelligence systems. However, the metrics commonly used to evaluate counterfactual explanations are algorithmic evaluation metrics that are rarely validated against…

Artificial Intelligence · Computer Science 2026-03-17 Felix Liedeker , Basil Ell , Philipp Cimiano , Christoph Düsing
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