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Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…
Blockchain technology promises to democratize finance and promote social equity through decentralization, but questions remain about whether current implementations advance or hinder these goals. Through a mixed-methods study combining…
Crowdsourcing refers to the arrangement in which contributions are solicited from a large group of unrelated people. Due to this nature, crowdsourcers (or task requesters) often face uncertainty about the workers' capabilities which, in…
System administrators, similar to end users, may delay or avoid software patches, also known as updates, despite the impact their timely application can have on system security. These admins are responsible for large, complex, amalgamated…
Millions of people use online social networks to reinforce their sense of belonging, for example by giving and asking for feedback as a form of social validation and self-recognition. It is common to observe disagreement among people…
Subsidiarity is a principle of social organization that promotes human dignity and resists over-centralization by balancing personal autonomy with intervention from higher authorities only when necessary. Thus it is a relevant, but not…
Bug fixing is a complex and time-consuming task in software development. Bug localization research tends to focus on the accuracy of automated tools that suggest source code files for developers to look at. However, little is known about…
Categorization via gender is omnipresent throughout society, and thus also computing; gender identity is often requested of users before they use software or web services. Despite this fact, no research has explored how software developers…
The Triple Pattern Fragment (TPF) interface is a recent proposal for reducing server load in Web-based approaches to execute SPARQL queries over public RDF datasets. The price for less overloaded servers is a higher client-side load and a…
As independently-contracted employees, gig workers disproportionately suffer the consequences of workplace surveillance, which include increased pressures to work, breaches of privacy, and decreased digital autonomy. Despite the negative…
Urgent computing workloads are time critical, unpredictable, and highly dynamic. Whilst efforts are on-going to run these on traditional HPC machines, another option is to leverage the computing power donated by volunteers. Volunteer…
Guided troubleshooting is an inherent task in the domain of technical support services. When a customer experiences an issue with the functioning of a technical service or a product, an expert user helps guide the customer through a set of…
Business success of companies heavily depends on the availability and performance of their client applications. Due to modern development paradigms such as DevOps and microservice architectural styles, applications are decoupled into…
Online communities can offer many benefits for youth including peer learning, cultural expression, and skill development. However, most HCI research on youth-focused online communities has centered communities developed by adults for youth…
The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advice guides, dedicated communities, and even large language…
The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…
This study examines how active participation, financial commitment, and passive participation in the leading social live-streaming service, Twitch.tv, relate to individuals' psychological well-being. The three dimensions of social…
Feedback is a critical piece of the creative process. Prior CSCW research has invented peer-based and crowd-based systems that exchange feedback between online strangers at scale. However, creators run into socio-psychological challenges…
The exponential increase of availability of digital data and the necessity to process it in business and scientific fields has literally forced upon us the need to analyze and mine useful knowledge from it. Traditionally data mining has…
Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…