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Community management is critical for stakeholders to collaboratively build and sustain communities with socio-technical support. However, most of the existing research has mainly focused on the community members and the platform, with…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…
In light of the diminishing presence of physical third places -- informal gathering spaces essential for social connection -- this study explores how the social media platform Discord fosters third-place experiences. Drawing on Oldenburg's…
People use the Internet to learn new skills, stay connected with friends, and find new communities to engage with. Live streaming platforms like Twitch.tv, YouTube Live, and Facebook Gaming provide a place where all three of these…
Empowered by today's rich tools for media generation and collaborative production, the multimedia service paradigm is shifting from the conventional single source, to multi-source, to many sources, and now toward {\em crowdsource}. Such…
As new technologies rapidly reshape patterns of political communication, platforms like Twitch are transforming how people consume political information. This entertainment-oriented live streaming platform allows us to observe the impact of…
In the past few decades, there has been an increasing need for Internet users to host real time events online and to share their experiences with live, interactive audiences. Online streaming services like Twitch have attracted millions of…
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered values. Building on the multi-level governance framework that…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…
Live video-streaming platforms such as Twitch enable top content creators to reap significant profits and influence. To that effect, various behavioral norms are recommended to new entrants and those seeking to increase their popularity and…
Vent channels on Discord, which are chat channels developed for people to express frustrations, can become an informal type of peer support system. This paper is a qualitative study of experiences with vent channels on Discord, examining…
In live-streamed programming, developers broadcast their development work on open source projects using streaming media such as YouTube or Twitch. Sessions are first announced by a developer acting as the streamer, inviting other developers…
The use of free and open source software is gaining momentum due to the ever increasing availability and use of the Internet. Organizations are also now adopting open source software, despite some reservations in particular regarding the…
Large-scale streaming platforms such as Twitch are becoming increasingly popular, but detailed audience-streamer interaction dynamics remain unexplored at scale. In this paper, we perform a mixed-methods study on a dataset with over 12…
Third-party libraries (TPLs) are frequently reused in software to reduce development cost and the time to market. However, external library dependencies may introduce vulnerabilities into host applications. The issue of library dependency…
General-purpose crowdsourcing platforms are increasingly being harnessed for creative work. The platforms' potential for creative work is clearly identified, but the workers' perspectives on such work have not been extensively documented.…
This article-based doctoral thesis explores the stakeholder perspectives and experiences of crowdsourced creative work on two of the leading crowdsourcing platforms. The thesis has two parts. In the first part, we explore creative work from…
Background: With the popularity of live streaming platforms at an all-time high, and many people turning to alternative venues for educational needs, this full research paper explores the viewership habits of software and game development…
Online support communities have become vital spaces offering varied forms of support to individuals facing mental health challenges. Despite the proliferation of platforms with distinct technical structures, little is known about how these…
Teenagers are avid users of Discord, a fast growing platform for synchronous communication where they often interact with strangers. Because Discord combines private DMs, semi-private voice channels, and public servers in one place, it…