Related papers: User-Centric Design of UI for Mobile Banking Apps:…
Mobile banking apps have transformed the banking sector by offering customers with convenient, secure and easily accessible financial services. Even so, it is crucial for banks and the mobile banking apps developers to understand the…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
Mobile-based financial services have made it possible for the traditionally unbanked to access infrastructure that have been routinely unattainable. Researchers have explored how these systems have made for safer environments to send and…
Mobile banking applications have gained popularity and have significantly revolutionised the banking industry. Despite the convenience offered by M-Banking Apps, users are often distrustful of the security of the applications due to an…
Seniors represent a growing user base for mobile applications; however, many apps fail to adequately address their accessibility challenges and usability preferences. To investigate this issue, we conducted an exploratory focus group study…
This paper explores the profound impact of User Experience (UX) design on user retention and conversion rates in mobile applications. As the mobile app market becomes increasingly competitive, understanding how UX design can enhance user…
There is a rapid increase in the number of mobile banking applications' users due to an increase in smart mobile devices. Mobile banking is a financial transaction and service offered through mobile devices. Almost all financial…
The demand for quality in mobile applications has increased greatly given users' high reliance on them for daily tasks. Developers work tirelessly to ensure that their applications are both functional and user-friendly. In pursuit of this,…
Mobile applications (apps) have become an essential part of everyday life, offering convenient access to services such as banking, healthcare, and shopping. With these apps handling sensitive personal and financial data, ensuring their…
Smartphones are now ubiquitous, yet our understanding of user interface factors that maximize mobile user experience (UX), is still limited. This work presents a controlled experiment, which investigated factors that affect the usability…
The West African Economic and Monetary Union (WAEMU) states, characterized by widespread smartphone usage, have witnessed banks and financial institutions introducing mobile banking applications (MBAs). These apps empower users to perform…
Unified Payments Interface (UPI) is a groundbreaking innovation making waves in digital payment systems in India. It has revolutionised financial transactions by offering enhanced convenience and security. While previous research has…
For graphical user interface (UI) design, it is important to understand what attracts visual attention. While previous work on saliency has focused on desktop and web-based UIs, mobile app UIs differ from these in several respects. We…
Digital financial services have catalyzed financial inclusion in Africa. Commonly implemented as a mobile wallet service referred to as mobile money (MoMo), the technology provides enormous benefits to its users, some of whom have long been…
While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related…
The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and…
Despite years of research on testing the usability of mobile applications, our understanding of the issues their users experience still remains fragmented and underexplored. While most earlier studies has provided interesting insights, they…
Mobile banking apps, belonging to the most security-critical app category, render massive and dynamic transactions susceptible to security risks. Given huge potential financial loss caused by vulnerabilities, existing research lacks a…
Graphical User Interface (GUI) has become one of the most significant parts of mobile applications (apps). It is a direct bridge between mobile apps and end users, which directly affects the end user's experience. Neglecting GUI quality can…
This paper discusses the security posture of Android m-banking applications in Qatar. Since technology has developed over the years and more security methods are provided, banking is now heavily reliant on mobile applications for prompt…