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Root Cause Analysis (RCA) in mobile networks remains a challenging task due to the need for interpretability, domain expertise, and causal reasoning. In this work, we propose a lightweight framework that leverages Large Language Models…

Artificial Intelligence · Computer Science 2025-07-30 Mohamed Sana , Nicola Piovesan , Antonio De Domenico , Yibin Kang , Haozhe Zhang , Merouane Debbah , Fadhel Ayed

Root cause analysis (RCA) is essential for diagnosing failures within complex software systems to ensure system reliability. The highly distributed and interdependent nature of modern cloud-based systems often complicates RCA efforts,…

Software Engineering · Computer Science 2026-02-02 Evelien Riddell , James Riddell , Gengyi Sun , Michał Antkiewicz , Krzysztof Czarnecki

Root cause localization remain challenging in complex and large-scale microservice architectures. The complex fault propagation among microservices and the high dimensionality of telemetry data, including metrics, logs, and traces, limit…

Artificial Intelligence · Computer Science 2026-02-10 Liming Zhou , Ailing Liu , Hongwei Liu , Min He , Heng Zhang

Root cause analysis (RCA) is crucial for enhancing the reliability and performance of complex systems. However, progress in this field has been hindered by the lack of large-scale, open-source datasets tailored for RCA. To bridge this gap,…

Artificial Intelligence · Computer Science 2025-05-20 Lecheng Zheng , Zhengzhang Chen , Dongjie Wang , Chengyuan Deng , Reon Matsuoka , Haifeng Chen

The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA), a critical part of the incident management process, is a…

Software Engineering · Computer Science 2024-03-08 Devjeet Roy , Xuchao Zhang , Rashi Bhave , Chetan Bansal , Pedro Las-Casas , Rodrigo Fonseca , Saravan Rajmohan

Ensuring the reliability and availability of complex networked services demands effective root cause analysis (RCA) across cloud environments, data centers, and on-premises networks. Traditional RCA methods, which involve manual inspection…

Networking and Internet Architecture · Computer Science 2025-07-08 Alexander Shan , Jasleen Kaur , Rahul Singh , Tarun Banka , Raj Yavatkar , T. Sridhar

Root cause analysis (RCA) in microservice systems is challenging, requiring on-call engineers to rapidly diagnose failures across heterogeneous telemetry such as metrics, logs, and traces. Traditional RCA methods often focus on single…

Artificial Intelligence · Computer Science 2025-08-19 Yifang Tian , Yaming Liu , Zichun Chong , Zihang Huang , Hans-Arno Jacobsen

Large language model (LLM) services have become an integral part of search, assistance, and decision-making applications. However, unlike traditional web or microservices, the hardware and software stack enabling LLM inference deployment is…

Distributed, Parallel, and Cluster Computing · Computer Science 2026-03-03 Dominik Scheinert , Alexander Acker , Thorsten Wittkopp , Soeren Becker , Hamza Yous , Karnakar Reddy , Ibrahim Farhat , Hakim Hacid , Odej Kao

Kubernetes, a notably complex and distributed system, utilizes an array of controllers to uphold cluster management logic through state reconciliation. Nevertheless, maintaining state consistency presents significant challenges due to…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-06-04 Yong Xiang , Charley Peter Chen , Liyi Zeng , Wei Yin , Xin Liu , Hu Li , Wei Xu

Root cause analysis (RCA) for incidents in large-scale cloud systems is a complex, knowledge-intensive task that often requires significant manual effort from on-call engineers (OCEs). Improving RCA is vital for accelerating the incident…

Failures in large-scale cloud systems incur substantial financial losses, making automated Root Cause Analysis (RCA) essential for operational stability. Recent efforts leverage Large Language Model (LLM) agents to automate this task, yet…

Artificial Intelligence · Computer Science 2026-03-05 Taeyoon Kim , Woohyeok Park , Hoyeong Yun , Kyungyong Lee

Runtime failures are commonplace in modern distributed systems. When such issues arise, users often turn to platforms such as Github or JIRA to report them and request assistance. Automatically identifying the root cause of these failures…

Software Engineering · Computer Science 2025-04-01 Yichen Li , Yulun Wu , Jinyang Liu , Zhihan Jiang , Zhuangbin Chen , Guangba Yu , Michael R. Lyu

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the…

Computation and Language · Computer Science 2024-01-26 Xuchao Zhang , Supriyo Ghosh , Chetan Bansal , Rujia Wang , Minghua Ma , Yu Kang , Saravan Rajmohan

In real-world scenarios, due to the highly decoupled and flexible nature of microservices, it poses greater challenges to system reliability. The more frequent occurrence of incidents has created a demand for Root Cause Analysis(RCA)…

Software Engineering · Computer Science 2025-07-31 Rui Ren

The utilization of conversational AI systems by leveraging Retrieval Augmented Generation (RAG) techniques to solve customer problems has been on the rise with the rapid progress of Large Language Models (LLMs). However, the absence of a…

Computation and Language · Computer Science 2025-10-10 Md Tahmid Rahman Laskar , Julien Bouvier Tremblay , Xue-Yong Fu , Cheng Chen , Shashi Bhushan TN

Large Language Models (LLMs), although powerful in general domains, often perform poorly on domain-specific tasks such as medical question answering (QA). In addition, LLMs tend to function as "black-boxes", making it challenging to modify…

Computation and Language · Computer Science 2024-08-19 Yucheng Shi , Shaochen Xu , Tianze Yang , Zhengliang Liu , Tianming Liu , Quanzheng Li , Xiang Li , Ninghao Liu

In clinical decision-making, predictive models face a persistent trade-off: accurate models are often opaque "black boxes," while interpretable methods frequently lack predictive precision or statistical grounding. In this paper, we…

Artificial Intelligence · Computer Science 2026-02-10 Zijian Shao , Haiyang Shen , Mugeng Liu , Gecheng Fu , Yaoqi Guo , Yanfeng Wang , Yun Ma

Large Language Models (LLMs) are adept at generating responses based on information within their context. While this ability is useful for interacting with structured data like code files, another popular method, Retrieval-Augmented…

Computation and Language · Computer Science 2025-10-22 Mihir Gupte , Paolo Giusto , Ramesh S

Large Language Models (LLMs) augmented with retrieval mechanisms have demonstrated significant potential in fact-checking tasks by integrating external knowledge. However, their reliability decreases when confronted with conflicting…

Computation and Language · Computer Science 2025-05-26 Ziyu Ge , Yuhao Wu , Daniel Wai Kit Chin , Roy Ka-Wei Lee , Rui Cao

Retrieval-Augmented Generation (RAG) grounds large language models (LLMs) in external evidence, but fails when retrieved sources conflict or contain outdated or subjective information. Prior work address these issues independently but lack…

Computation and Language · Computer Science 2025-12-19 Shubham Mishra , Samyek Jain , Gorang Mehrishi , Shiv Tiwari , Harsh Sharma , Pratik Narang , Dhruv Kumar
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