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Risk and Quality (R&Q) assurance in highly regulated industries requires constant navigation of complex regulatory frameworks, with employees handling numerous daily queries demanding accurate policy interpretation. Traditional methods…
Retrieval-Augmented Large Language Models (LLMs), which incorporate the non-parametric knowledge from external knowledge bases into LLMs, have emerged as a promising approach to enhancing response accuracy in several tasks, such as…
In this work, we highlight the transformative potential of Artificial Intelligence (AI), particularly Large Language Models (LLMs) and agentic AI, in the insurance sector. We consider and emphasize the unique opportunities, challenges, and…
Large Language Models (LLMs) perform outstandingly in various downstream tasks, and the use of the Retrieval-Augmented Generation (RAG) architecture has been shown to improve performance for legal question answering (Nuruzzaman and Hussain,…
The insurance industry is undergoing a paradigm shift through the adoption of artificial intelligence (AI) technologies, particularly in the realm of intelligent conversational agents. Chatbots have evolved into sophisticated AI-driven…
Large language models (LLMs) have significantly advanced the field of natural language processing, with GPT models at the forefront. While their remarkable performance spans a range of tasks, adapting LLMs for real-world business scenarios…
Large Language Models (LLMs) are increasingly integrated into critical decision-making pipelines, a trend that raises the demand for robust and automated data analysis. Current approaches to dataset risk analysis are limited to manual…
Large Language Models (LLMs) have shown versatility in various Natural Language Processing (NLP) tasks, including their potential as effective question-answering systems. However, to provide precise and relevant information in response to…
As AI systems advance in capabilities, measuring their safety and alignment to human values is becoming paramount. A fast-growing field of AI research is devoted to developing such assessments. However, most current advances therein may be…
Large Language Model (LLMs) such as ChatGPT that exhibit generative AI capabilities are facing accelerated adoption and innovation. The increased presence of Generative AI (GAI) inevitably raises concerns about the risks and safety…
The rapid proliferation of generative artificial intelligence (AI) tools - especially large language models (LLMs) such as ChatGPT - has ushered in a transformative era in higher education. Universities in developed regions are increasingly…
Machine Learning permeates many industries, which brings new source of benefits for companies. However within the life insurance industry, Machine Learning is not widely used in practice as over the past years statistical models have shown…
Applications of generative Large Language Models LLMs are rapidly expanding across various domains, promising significant improvements in workflow efficiency and information retrieval. However, their implementation in specialized,…
The increasing use of Large Language Models (LLMs) offers significant opportunities across the engineering lifecycle, including requirements engineering, software development, process optimization, and decision support. Despite this…
Large Language Models (LLMs) have advanced artificial intelligence by enabling human-like text generation and natural language understanding. However, their reliance on static training data limits their ability to respond to dynamic,…
The digitization of insurance distribution in the Canadian province of Quebec, accelerated by legislative changes such as Bill 141, has created a significant "advice gap", leaving consumers to interpret complex financial contracts without…
While Large Language Models (LLMs) have achieved strong performance on general-purpose language tasks, their deployment in regulated and data-sensitive domains, including insurance, remains limited. Leveraging millions of historical…
Agentic Retrieval Augmented Generation (RAG) and 'deep research' systems aim to enable autonomous search processes where Large Language Models (LLMs) iteratively refine outputs. However, applying these systems to domain-specific…
Flood insurance is an effective strategy for individuals to mitigate disaster-related losses. However, participation rates among at-risk populations in the United States remain strikingly low. This gap underscores the need to understand and…
Psychological consultation is essential for improving mental health and well-being, yet challenges such as the shortage of qualified professionals and scalability issues limit its accessibility. To address these challenges, we explore the…