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Network operators need to continuosly upgrade their infrastructures in order to keep their customer satisfaction levels high. Crowdsourcing-based approaches are generally adopted, where customers are directly asked to answer surveys about…
Companies survey their customers to measure their satisfaction levels with the company and its services. The received responses are crucial as they allow companies to assess their respective performances and find ways to make needed…
The growth of mobile sensor technologies have made it possible for city councils to understand peoples' behaviour in urban spaces which could help to reduce stress around the city. We present a quantitative approach to convey a collective…
Social, also called human-aware, navigation is a key challenge for the integration of mobile robots into human environments. The evaluation of such systems is complex, as factors such as comfort, safety, and legibility must be considered.…
An analysis of Tellico Village, a non-age-restricted active lifestyle community, reveals complex patterns in resident tenure and satisfaction. Longitudinal surveys (2018-2024) and property records show consistently high satisfaction levels…
To meet carbon emission reduction goals in line with the Paris agreement, planning resilient and sustainable energy systems has never been more important. In the building sector, particularly, strategic urban energy planning engenders large…
Investigating congestion in train rapid transit systems (RTS) in today's urban cities is a challenge compounded by limited data availability and difficulties in model validation. Here, we integrate information from travel smart card data, a…
The effects of traffic congestion are widespread and are an impedance to everyday life. Piecewise constant driving policies have shown promise in helping mitigate traffic congestion in simulation environments. However, no works currently…
Introduction. The purpose of this work is the evaluation of responsiveness when remote users communicate with a human-readable knowledge base (KB). Responsiveness [R(s)] is considered here as a measure of service quality. Method. The…
Human-robot collaboration enables highly adaptive co-working. The variety of resulting workflows makes it difficult to measure metrics as, e.g. makespans or idle times for multiple systems and tasks in a comparable manner. This issue can be…
The maintenance of big cities public transport service quality requires constant monitoring, which may become an expensive and time-consuming practice. The perception of quality, from the users point of view is an important aspect of…
Due to increased reliance on private vehicles and growing travel demand, parking remains a longstanding urban challenge globally. Quantifying parking perceptions is paramount as it enables decision-makers to identify problematic areas and…
Distribution system residential load modeling and analysis for different geographic areas within a utility or an independent system operator territory are critical for enabling small-scale, aggregated distributed energy resources to…
Understanding how urban density impacts public perceptions of urban service is important for informing livable, accessible, and equitable urban planning. Conventional methods such as surveys are limited by their sampling scope, time…
Understanding how local environments influence individual behaviors, such as voting patterns or suicidal tendencies, is crucial in social science to reveal and reduce spatial disparities and promote social well-being. With the increasing…
Computer-based simulation of pedestrian dynamics reached meaningful results in the last decade, thanks to empirical evidences and acquired knowledge fitting fundamental diagram constraints and space utilization. Moreover, computational…
Effective parking management is essential for ensuring safety and convenience in master-planned communities, particularly in active adult neighborhoods experiencing rapid growth. Accurately assessing parking utilization is a crucial first…
Growth in leisure travel has become increasingly significant economically, socially, and environmentally. However, flexible but uncoordinated travel behaviors exacerbate traffic congestion. Mobile phone records not only reveal human…
To gain theoretical insight into the relationship between parking scarcity and congestion, we describe block-faces of curbside parking as a network of queues. Due to the nature of this network, canonical queueing network results are not…
Being able to identify service slowdowns is crucial to many operational problems. We study how to use observational congestion data to learn service slowdown in a multi-server system that uses adaptive congestion control mechanisms. We show…