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Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural…

Computation and Language · Computer Science 2018-06-05 Vladimir Ilievski

LGBTQ+ community face disproportionate mental health challenges, including higher rates of depression, anxiety, and suicidal ideation. Research has shown that LGBTQ+ people have been using large language model-based chatbots, such as…

Human-Computer Interaction · Computer Science 2024-05-09 Yinru Long , Zilin Ma , Yiyang Mei , Zhaoyuan Su

The current paper presents the development and validation of SelfScore, a novel benchmark designed to assess the performance of automated Large Language Model (LLM) agents on help desk and professional consultation tasks. Given the…

Computers and Society · Computer Science 2024-10-23 John Mavi , Nathan Summers , Sergio Coronado

Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human…

Computation and Language · Computer Science 2021-07-23 Kai-Hui Liang , Patrick Lange , Yoo Jung Oh , Jingwen Zhang , Yoshimi Fukuoka , Zhou Yu

Political polling is a multi-billion dollar industry with outsized influence on the societal trajectory of the United States and nations around the world. However, it has been challenged by factors that stress its cost, availability, and…

Computers and Society · Computer Science 2023-08-29 Nathan E. Sanders , Alex Ulinich , Bruce Schneier

While small businesses are increasingly turning to online crowdfunding platforms for essential funding, over 40% of these campaigns may fail to raise any money, especially those from low socio-economic areas. We utilize the latest…

General Economics · Economics 2024-07-16 Teng Ye , Jingnan Zheng , Junhui Jin , Jingyi Qiu , Wei Ai , Qiaozhu Mei

Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…

Artificial Intelligence · Computer Science 2024-01-25 Hasan Abu-Rasheed , Mohamad Hussam Abdulsalam , Christian Weber , Madjid Fathi

Social AI agents interact with members of a community, thereby changing the behavior of the community. For example, in online learning, an AI social assistant may connect learners and thereby enhance social interaction. These social AI…

Computation and Language · Computer Science 2025-01-27 Rhea Basappa , Mustafa Tekman , Hong Lu , Benjamin Faught , Sandeep Kakar , Ashok K. Goel

This study examines the impact of AI-generated digital clones with self-images on enhancing perceptions and skills in online presentations. A mixed-design experiment with 44 international students compared self-recording videos…

Human-Computer Interaction · Computer Science 2025-03-11 Qingxiao Zheng , Zhuoer Chen , Yun Huang

We investigate whether giving LLM agents the collaborative tools and autonomy that humans naturally use for problem solving can improve their performance. We equip Claude Code agents with MCP-based social media and journaling tools and…

Artificial Intelligence · Computer Science 2025-09-18 Harper Reed , Michael Sugimura , Angelo Zangari

The advent of ChatGPT and similar large language models (LLMs) has revolutionized the human-AI interaction and information-seeking process. Leveraging LLMs as an alternative to search engines, users can now access summarized information…

Human-Computer Interaction · Computer Science 2024-04-18 Ben Wang

Large language models (LLMs) are rapidly transforming knowledge work by improving the quality and efficiency of tasks such as writing, coding, and data analysis. However, their growing use in education has exposed a learning-performance…

Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real…

Human-Computer Interaction · Computer Science 2025-10-15 Rose E. Guingrich , Michael S. A. Graziano

Evaluating the quality of multi-turn chatbot interactions remains challenging, as most existing methods assess interactions at the turn level without addressing whether a user's overarching goal was fulfilled. A ``goal'' here refers to an…

Artificial Intelligence · Computer Science 2025-10-07 Deepak Babu Piskala , Sharlene Chen , Udita Patel , Parul Kalra , Rafael Castrillo

Healthcare systems around the world are grappling with issues like inefficient diagnostics, rising costs, and limited access to specialists. These problems often lead to delays in treatment and poor health outcomes. Most current AI and deep…

Artificial Intelligence · Computer Science 2025-12-22 Maliha Tabassum , M Shamim Kaiser

Generative AI is increasingly positioned as a peer in collaborative learning, yet its effects on ethical deliberation remain unclear. We report a between-subjects experiment with university students (N=217) who discussed an…

Human-Computer Interaction · Computer Science 2026-03-24 Yueqiao Jin , Roberto Martinez-Maldonado , Wanruo Shi , Songjie Huang , Mingmin Zheng , Xinbin Han , Dragan Gasevic , Lixiang Yan

Large language model (LLM) chatbots show increasing promise in persuasive communication. Yet their real-world utility remains uncertain, particularly in clinical settings where sustained conversations are difficult to scale. In a…

The growing prominence of LLMs has led to an increase in the development of AI tutoring systems. These systems are crucial in providing underrepresented populations with improved access to valuable education. One important area of education…

Computation and Language · Computer Science 2024-10-03 Ryan Shea , Aymen Kallala , Xin Lucy Liu , Michael W. Morris , Zhou Yu

Moral judgements form the foundation of human social behavior and societal systems. While Artificial Intelligence chatbots increasingly serve as personal advisors, their influence on moral judgments remains largely unexplored. Here, we…

Artificial Intelligence · Computer Science 2026-04-24 Yue Teng , Qianer Zhong , Kim Mai Tich Nguyen Thordsen , Christian Montag , Benjamin Becker

This study investigates the metacognitive capabilities of Large Language Models relative to human metacognition in the context of the International Coaching Federation ICF mimicking exam, a situational judgment test related to coaching…

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