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We show that the ability to lead groups of humans is predicted by leadership skill with Artificially Intelligent agents. In a large pre-registered lab experiment, human leaders worked with AI agents to solve problems. Their performance on…
Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…
This study examines the impact of an AI instructional agent on students' perceived learner control and academic performance in a medium demanding course with lecturing as the main teaching strategy. Based on a randomized controlled trial,…
Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…
AI-driven conversational coaching is increasingly used to support workplace negotiation, yet prior work assumes uniform effectiveness across users. We challenge this assumption by examining how individual differences, particularly…
Our research aims to develop interactive, social agents that can coach people to learn new tasks, skills, and habits. In this paper, we focus on coaching sedentary, overweight individuals (i.e., trainees) to exercise regularly. We employ…
Engineering education faces a double disruption: traditional apprenticeship models that cultivated judgment and tacit skill are eroding, just as generative AI emerges as an informal coaching partner. This convergence rekindles long-standing…
As large language models (LLMs) increasingly shape how users form, refine, and extend their goals, attributing contributions in human-AI collaboration becomes critical for users calibrating their own reliance and for evaluators assessing…
People increasingly seek personal advice from large language models (LLMs), yet whether humans follow their advice, and its consequences for their well-being, remains unknown. In a longitudinal randomised controlled trial with a…
In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts using…
Recent advances in deep learning have brought attention to the possibility of creating advanced, general AI systems that outperform humans across many tasks. However, if these systems pursue unintended goals, there could be catastrophic…
Developing safe and useful general-purpose AI systems will require us to make progress on scalable oversight: the problem of supervising systems that potentially outperform us on most skills relevant to the task at hand. Empirical work on…
Systems like ChatGPT and Claude assist billions through proactive dialogue-offering unsolicited, task-relevant information. Drawing on Cognitive Load Theory, we study how cognitive load shapes performance in AI-assisted knowledge work. We…
AI chatbots already function as de facto mental health support tools for millions of people, including people in crisis. Yet, they lack the clinical validation, shared standards, and coordinated oversight that their societal role demands.…
Conversational AI has been proposed as a scalable way to correct public misconceptions and spread misinformation. Yet its effectiveness may depend on perceptions of its political neutrality. As LLMs enter partisan conflict, elites…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
In human-agent teams, openly sharing goals is often assumed to enhance planning, collaboration, and effectiveness. However, direct communication of these goals is not always feasible, requiring teammates to infer their partner's intentions…
Personalized chatbot-based teaching assistants can be crucial in addressing increasing classroom sizes, especially where direct teacher presence is limited. Large language models (LLMs) offer a promising avenue, with increasing research…
People experiencing severe distress increasingly use Large Language Model (LLM) chatbots as mental health support tools. Discussions on social media have described how engagements were lifesaving for some, but evidence suggests that…
The development and popularization of large language models (LLMs) have raised concerns that they will be used to create tailor-made, convincing arguments to push false or misleading narratives online. Early work has found that language…