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A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

Human-Computer Interaction · Computer Science 2023-10-24 Lisa P. Argyle , Ethan Busby , Joshua Gubler , Chris Bail , Thomas Howe , Christopher Rytting , David Wingate

AI companion chatbots increasingly shape how people seek social and emotional connection, sometimes substituting for relationships with romantic partners, friends, teachers, or even therapists. When these systems adopt those metaphorical…

Computers and Society · Computer Science 2026-04-23 Vibhor Agarwal , Ke Zhou , Edyta Paulina Bogucka , Daniele Quercia

The development and popularization of large language models (LLMs) have raised concerns that they will be used to create tailor-made, convincing arguments to push false or misleading narratives online. Early work has found that language…

Computers and Society · Computer Science 2025-05-21 Francesco Salvi , Manoel Horta Ribeiro , Riccardo Gallotti , Robert West

The rapid adoption of large language models (LLMs) in education raises profound challenges for assessment design. To adapt assessments to the presence of LLM-based tools, it is crucial to characterize the strengths and weaknesses of LLMs in…

Human-Computer Interaction · Computer Science 2026-04-16 Licol Zeinfeld , Alona Strugatski , Ziva Bar-Dov , Ron Blonder , Shelley Rap , Giora Alexandron

Large Language Model chatbots are increasingly taking the form and visage of human beings, adapting human faces, names, voices, personalities, and quirks, including those of celebrities and well-known political figures. Personifying AI…

Computers and Society · Computer Science 2025-03-25 Joshua Krook

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and…

Computation and Language · Computer Science 2023-09-14 Sarah E. Finch , Ellie S. Paek , Jinho D. Choi

There are widespread fears that conversational AI could soon exert unprecedented influence over human beliefs. Here, in three large-scale experiments (N=76,977), we deployed 19 LLMs-including some post-trained explicitly for persuasion-to…

Cognitive reappraisal is a well-studied emotion regulation strategy that helps individuals reinterpret stressful situations to reduce their impact. Many digital mental health tools struggle to support this process because rigid scripts fail…

Human-Computer Interaction · Computer Science 2026-01-05 Ananya Bhattacharjee , Jina Suh , Mohit Chandra , Javier Hernandez

AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry…

Computation and Language · Computer Science 2021-05-17 Nathan Dolbir , Triyasha Dastidar , Kaushik Roy

Generative AI has significantly reduced the entry barrier to the domain of AI owing to the ease of use and core capabilities of automation, translation, and intelligent actions in our day to day lives. Currently, Large language models…

Computation and Language · Computer Science 2023-11-21 Sohini Roychowdhury

The proliferation of Large Language Models (LLMs) has intensified concerns about manipulative or deceptive behaviors that can undermine user autonomy, trust, and well-being. Existing safety benchmarks predominantly rely on coarse binary…

Artificial Intelligence · Computer Science 2025-12-30 Sadia Asif , Israel Antonio Rosales Laguan , Haris Khan , Shumaila Asif , Muneeb Asif

Large Language Models(LLMs)have become effective tools for natural language processing and have been used in many different fields. This essay offers a succinct summary of various LLM subcategories. The survey emphasizes recent developments…

Computation and Language · Computer Science 2023-07-21 Saurabh Pahune , Manoj Chandrasekharan

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in…

Computation and Language · Computer Science 2023-12-01 Young Min Cho , Sunny Rai , Lyle Ungar , João Sedoc , Sharath Chandra Guntuku

Large Language Models (LLMs) are increasingly used not only for instrumental tasks, but as always-available and non-judgmental confidants for emotional support. Yet what drives adoption and how users perceive emotional support interactions…

Computation and Language · Computer Science 2026-05-19 Natalia Amat-Lefort , Mert Yazan , Amanda Cercas Curry , Flor Miriam Plaza-del-Arco

Large Language Models (LLMs) are frequently discussed in academia and the general public as support tools for virtually any use case that relies on the production of text, including software engineering. Currently there is much debate, but…

Software Engineering · Computer Science 2024-05-22 Ranim Khojah , Mazen Mohamad , Philipp Leitner , Francisco Gomes de Oliveira Neto

Large Language Models (LLMs) are increasingly being used in learning environments to support teaching-be it as learning companions or as tutors. With our contribution, we aim to discuss the implications of the anthropomorphization of LLMs…

Computation and Language · Computer Science 2024-08-09 Kristina Schaaff , Marc-André Heidelmann

As large language models (LLMs) become increasingly capable of autonomous decision-making, they introduce new challenges and opportunities for human-AI cooperation in mixed-motive contexts. While prior research has primarily examined AI in…

Human-Computer Interaction · Computer Science 2025-05-29 Guanxuan Jiang , Shirao Yang , Yuyang Wang , Pan Hui

The widespread use of Large Language Model (LLM)-based conversational agents (CAs), especially in high-stakes domains, raises many privacy concerns. Building ethical LLM-based CAs that respect user privacy requires an in-depth understanding…

Human-Computer Interaction · Computer Science 2024-04-03 Zhiping Zhang , Michelle Jia , Hao-Ping Lee , Bingsheng Yao , Sauvik Das , Ada Lerner , Dakuo Wang , Tianshi Li

Task-oriented conversational systems are essential for efficiently addressing diverse user needs, yet their development requires substantial amounts of high-quality conversational data that is challenging and costly to obtain. While large…

Information Retrieval · Computer Science 2025-11-06 Zhefan Wang , Ning Geng , Zhiqiang Guo , Weizhi Ma , Min Zhang
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