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The retrieval-ranking paradigm has long dominated e-commerce search, but its reliance on query-item matching fundamentally misaligns with multi-stage cognitive decision processes of platform users. This misalignment introduces critical…

Computation and Language · Computer Science 2025-10-24 Zhouwei Zhai , Mengxiang Chen , Haoyun Xia , Jin Li , Renquan Zhou , Min Yang

Web agents for online shopping have shown great promise in automating user interactions across e-commerce platforms. Benchmarks for assessing such agents do not reflect the complexity of real-world shopping scenarios, as they often consist…

Information Retrieval · Computer Science 2025-06-04 Yougang Lyu , Xiaoyu Zhang , Lingyong Yan , Maarten de Rijke , Zhaochun Ren , Xiuying Chen

Collaborative search supports multiple users working together to accomplish a specific search task. Research has found that designing lightweight collaborative search plugins within instant messaging platforms aligns better with users'…

Information Retrieval · Computer Science 2024-02-12 Peiyuan Gong , Jiamian Li , Jiaxin Mao

Search-based recommendation is one of the most critical application scenarios in e-commerce platforms. Users' complex search contexts--such as spatiotemporal factors, historical interactions, and current query's information--constitute an…

Information Retrieval · Computer Science 2026-02-16 Zhiding Liu , Ben Chen , Mingyue Cheng , Enhong Chen , Li Li , Chenyi Lei , Wenwu Ou , Han Li , Kun Gai

Web navigation represents a critical and challenging domain for evaluating artificial general intelligence (AGI), demanding complex decision-making within high-entropy, dynamic environments with combinatorially explosive action spaces.…

Artificial Intelligence · Computer Science 2025-08-08 Jiarun Liu , Chunhong Zhang , Zheng Hu

Multimodal large-scale models have significantly advanced the development of web agents, enabling perception and interaction with digital environments akin to human cognition. In this paper, we argue that web agents must first acquire…

Agentic search -- the task of training agents that iteratively reason, issue queries, and synthesize retrieved information to answer complex questions -- has achieved remarkable progress through reinforcement learning (RL). However,…

Artificial Intelligence · Computer Science 2026-04-23 Hansi Zeng , Liam Collins , Bhuvesh Kumar , Neil Shah , Hamed Zamani

We introduce deep learning models to the two most important stages in product search at JD.com, one of the largest e-commerce platforms in the world. Specifically, we outline the design of a deep learning system that retrieves semantically…

Information Retrieval · Computer Science 2021-03-25 Rui Li , Yunjiang Jiang , Wenyun Yang , Guoyu Tang , Songlin Wang , Chaoyi Ma , Wei He , Xi Xiong , Yun Xiao , Eric Yihong Zhao

Information seeking and integration is a complex cognitive task that consumes enormous time and effort. Inspired by the remarkable progress of Large Language Models, recent works attempt to solve this task by combining LLMs and search…

Computation and Language · Computer Science 2025-11-03 Zehui Chen , Kuikun Liu , Qiuchen Wang , Jiangning Liu , Wenwei Zhang , Kai Chen , Feng Zhao

Multimodal Retrieval Augmented Generation (MRAG) systems have shown promise in enhancing the generation capabilities of multimodal large language models (MLLMs). However, existing MRAG frameworks primarily adhere to rigid, single-step…

Information Retrieval · Computer Science 2025-11-03 Xiaohan Yu , Zhihan Yang , Chong Chen

While much work on web agents emphasizes the promise of autonomously performing tasks on behalf of users, in reality, agents often fall short on complex tasks in real-world contexts and modeling user preference. This presents an opportunity…

Artificial Intelligence · Computer Science 2026-03-02 Faria Huq , Zora Zhiruo Wang , Frank F. Xu , Tianyue Ou , Shuyan Zhou , Jeffrey P. Bigham , Graham Neubig

Deep research is an inherently challenging task that demands both breadth and depth of thinking. It involves navigating diverse knowledge spaces and reasoning over complex, multi-step dependencies, which presents substantial challenges for…

Traditional e-commerce search systems employ multi-stage cascading architectures (MCA) that progressively filter items through recall, pre-ranking, and ranking stages. While effective at balancing computational efficiency with business…

Large Language Model (LLM)-based agents show promise for e-commerce conversational shopping, yet existing implementations lack the interaction depth and contextual breadth required for complex product research. Meanwhile, the Deep Research…

Artificial Intelligence · Computer Science 2026-03-02 Jiangyuan Wang , Kejun Xiao , Huaipeng Zhao , Tao Luo , Xiaoyi Zeng

Large Language Models (LLMs) have demonstrated a remarkable capacity in understanding user preferences for recommendation systems. However, they are constrained by several critical challenges, including their inherent "Black-Box"…

Artificial Intelligence · Computer Science 2026-01-01 Jiaxin Hu , Tao Wang , Bingsan Yang , Hongrun Wang

Agentic search such as Deep Research systems-where agents autonomously browse the web, synthesize information, and return comprehensive citation-backed answers-represents a major shift in how users interact with web-scale information. While…

Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift…

Computation and Language · Computer Science 2024-11-25 Jie Zou , Jimmy Xiangji Huang , Zhaochun Ren , Evangelos Kanoulas

Nowadays e-commerce search has become an integral part of many people's shopping routines. One critical challenge in today's e-commerce search is the semantic matching problem where the relevant items may not contain the exact terms in the…

Information Retrieval · Computer Science 2021-05-31 Yiming Qiu , Kang Zhang , Han Zhang , Songlin Wang , Sulong Xu , Yun Xiao , Bo Long , Wen-Yun Yang

Nowadays e-commerce search has become an integral part of many people's shopping routines. Two critical challenges stay in today's e-commerce search: how to retrieve items that are semantically relevant but not exact matching to query…

Information Retrieval · Computer Science 2020-06-08 Han Zhang , Songlin Wang , Kang Zhang , Zhiling Tang , Yunjiang Jiang , Yun Xiao , Weipeng Yan , Wen-Yun Yang

Faceted search acts as a critical bridge for navigating massive ecommerce catalogs, yet traditional systems rely on static rule-based extraction or statistical ranking, struggling with emerging vocabulary, semantic gaps, and a disconnect…

Information Retrieval · Computer Science 2026-03-23 Zhouwei Zhai , Min Yang , Jin Li
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