Related papers: LLMs in social services: How does chatbot accuracy…
This paper investigates the ability of large language models (LLMs) to solve statistical tasks, as well as their capacity to assess the quality of reasoning. While state-of-the-art LLMs have demonstrated remarkable performance in a range of…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
When ML algorithms are deployed to automate human-related decisions, human agents may learn the underlying decision policies and adapt their behavior. Strategic Classification (SC) has emerged as a framework for studying this interaction…
This paper presents ChatCounselor, a large language model (LLM) solution designed to provide mental health support. Unlike generic chatbots, ChatCounselor is distinguished by its foundation in real conversations between consulting clients…
Despite the recent success of automatic metrics for assessing translation quality, their application in evaluating the quality of machine-translated chats has been limited. Unlike more structured texts like news, chat conversations are…
We randomly deploy questions constructed with and without use of the LLM tool and gauge the ability of the students to correctly answer, as well as their ability to correctly perceive the difference between human-authored and LLM-authored…
Decision support systems enhanced by Artificial Intelligence (AI) are increasingly being used in high-stakes scenarios where errors or biased outcomes can have significant consequences. In this work, we explore the conditions under which…
Large language model (LLM) based chatbots show promise in persuasive communication, but existing studies often rely on weak controls or focus on belief change rather than behavioral intentions or outcomes. This pre-registered multi-country…
This paper presents a comprehensive and practical guide for practitioners and end-users working with Large Language Models (LLMs) in their downstream natural language processing (NLP) tasks. We provide discussions and insights into the…
Large language models LLMs like ChatGPT have reached the 100 Mio user barrier in record time and might increasingly enter all areas of our life leading to a diverse set of interactions between those Artificial Intelligence models and…
Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…
Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However,…
Instruction-tuned Large Language Models (LLMs) have exhibited impressive language understanding and the capacity to generate responses that follow specific prompts. However, due to the computational demands associated with training these…
Proprietary Large Language Models (LLMs), such as ChatGPT, have garnered significant attention due to their exceptional capabilities in handling a diverse range of tasks. Recent studies demonstrate that open-sourced smaller foundational…
Large language models (LLMs) are increasingly being used in a zero-shot fashion to assess mental health conditions, yet we have limited knowledge on what factors affect their accuracy. In this study, we utilize a clinical dataset of natural…
Many promising-looking ideas in AI research fail to deliver, but their validation takes substantial human labor and compute. Predicting an idea's chance of success is thus crucial for accelerating empirical AI research, a skill that even…
Customer service chatbots are conversational systems aimed at addressing customer queries, often by directing them to automated workflows. A crucial aspect of this process is the classification of the customer's intent. Presently, most…
Artificial Intelligence (AI) for supporting healthcare services has never been more necessitated than by the recent global pandemic. Here, we review the state-of-the-art in AI-enabled Chatbots in healthcare proposed during the last 10 years…
Chatbots have been studied for more than half a century. With the rapid development of natural language processing (NLP) technologies in recent years, chatbots using large language models (LLMs) have received much attention nowadays.…
Large language models (LLMs) showcase many desirable traits for intelligent and helpful robots. However, they are also known to hallucinate predictions. This issue is exacerbated in robotics where LLM hallucinations may result in robots…