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The goal of our research is to automatically retrieve the satisfaction and the frustration in real-life call-center conversations. This study focuses an industrial application in which the customer satisfaction is continuously tracked down…

Audio and Speech Processing · Electrical Eng. & Systems 2023-10-10 Manon Macary , Marie Tahon , Yannick Estève , Daniel Luzzati

Advancements in spoken language processing have driven the development of spoken language models (SLMs), designed to achieve universal audio understanding by jointly learning text and audio representations for a wide range of tasks.…

Computation and Language · Computer Science 2025-10-31 Pedro Corrêa , João Lima , Victor Moreno , Lucas Ueda , Paula Dornhofer Paro Costa

Emotion and intent recognition from speech is essential and has been widely investigated in human-computer interaction. The rapid development of social media platforms, chatbots, and other technologies has led to a large volume of speech…

Sound · Computer Science 2025-07-11 Zhao Ren , Rathi Adarshi Rammohan , Kevin Scheck , Sheng Li , Tanja Schultz

Emotion recognition is a topic of significant interest in assistive robotics due to the need to equip robots with the ability to comprehend human behavior, facilitating their effective interaction in our society. Consequently, efficient and…

Human-Computer Interaction · Computer Science 2023-12-05 Rutherford Agbeshi Patamia , Paulo E. Santos , Kingsley Nketia Acheampong , Favour Ekong , Kwabena Sarpong , She Kun

Speech emotion recognition is a challenging problem because human convey emotions in subtle and complex ways. For emotion recognition on human speech, one can either extract emotion related features from audio signals or employ speech…

Computation and Language · Computer Science 2020-04-06 Haiyang Xu , Hui Zhang , Kun Han , Yun Wang , Yiping Peng , Xiangang Li

Speech emotion recognition (SER) is vital for obtaining emotional intelligence and understanding the contextual meaning of speech. Variations of consonant-vowel (CV) phonemic boundaries can enrich acoustic context with linguistic cues,…

Sound · Computer Science 2023-07-03 Anna Ollerenshaw , Md Asif Jalal , Rosanna Milner , Thomas Hain

Word embeddings such as ELMo have recently been shown to model word semantics with greater efficacy through contextualized learning on large-scale language corpora, resulting in significant improvement in state of the art across many…

Computation and Language · Computer Science 2019-09-11 Shao-Yen Tseng , Panayiotis Georgiou , Shrikanth Narayanan

Studies on emotion recognition (ER) show that combining lexical and acoustic information results in more robust and accurate models. The majority of the studies focus on settings where both modalities are available in training and…

Computation and Language · Computer Science 2019-06-26 Gustavo Aguilar , Viktor Rozgić , Weiran Wang , Chao Wang

Speech emotion recognition is a challenging task and an important step towards more natural human-machine interaction. We show that pre-trained language models can be fine-tuned for text emotion recognition, achieving an accuracy of 69.5%…

Audio and Speech Processing · Electrical Eng. & Systems 2019-12-06 Verena Heusser , Niklas Freymuth , Stefan Constantin , Alex Waibel

Speech emotion conversion is the task of modifying the perceived emotion of a speech utterance while preserving the lexical content and speaker identity. In this study, we cast the problem of emotion conversion as a spoken language…

Traditional psychological evaluations rely heavily on human observation and interpretation, which are prone to subjectivity, bias, fatigue, and inconsistency. To address these limitations, this work presents a multimodal emotion recognition…

Human-Computer Interaction · Computer Science 2024-12-25 Kris Kraack

Speech Emotion Recognition (SER) is essential for improving human-computer interaction, yet its accuracy remains constrained by the complexity of emotional nuances in speech. In this study, we distinguish between descriptive semantics,…

Computation and Language · Computer Science 2025-10-06 Rongchen Guo , Vincent Francoeur , Isar Nejadgholi , Sylvain Gagnon , Miodrag Bolic

Humans' experience of the world is profoundly multimodal from the beginning, so why do existing state-of-the-art language models only use text as a modality to learn and represent semantic meaning? In this paper we review the literature on…

Computation and Language · Computer Science 2021-05-12 Casey Kennington

Acoustic emotion recognition aims to categorize the affective state of the speaker and is still a difficult task for machine learning models. The difficulties come from the scarcity of training data, general subjectivity in emotion…

Computation and Language · Computer Science 2018-04-02 Egor Lakomkin , Cornelius Weber , Sven Magg , Stefan Wermter

Emotion is essential in spoken communication, yet most existing frameworks in speech emotion modeling rely on predefined categories or low-dimensional continuous attributes, which offer limited expressive capacity. Recent advances in speech…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-07 Tianhua Qi , Wenming Zheng , Björn W. Schuller , Zhaojie Luo , Haizhou Li

In this paper, we explore the use of pre-trained language models to learn sentiment information of written texts for speech sentiment analysis. First, we investigate how useful a pre-trained language model would be in a 2-step pipeline…

Computation and Language · Computer Science 2021-06-15 Suwon Shon , Pablo Brusco , Jing Pan , Kyu J. Han , Shinji Watanabe

Multimodal speech emotion recognition aims to detect speakers' emotions from audio and text. Prior works mainly focus on exploiting advanced networks to model and fuse different modality information to facilitate performance, while…

Computation and Language · Computer Science 2023-04-11 Zhen Wu , Yizhe Lu , Xinyu Dai

Current computational-emotion research has focused on applying acoustic properties to analyze how emotions are perceived mathematically or used in natural language processing machine learning models. While recent interest has focused on…

Sound · Computer Science 2021-07-06 Daniel Szelogowski

Human emotion is expressed in many communication modalities and media formats and so their computational study is equally diversified into natural language processing, audio signal analysis, computer vision, etc. Similarly, the large…

Machine Learning · Computer Science 2023-08-16 Sven Buechel , Udo Hahn

Speech is the fundamental mode of human communication, and its synthesis has long been a core priority in human-computer interaction research. In recent years, machines have managed to master the art of generating speech that is…

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