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The Airbnb search system grapples with many unique challenges as it continues to evolve. We oversee a marketplace that is nuanced by geography, diversity of homes, and guests with a variety of preferences. Crafting an efficient search…
The goal of Airbnb search is to match guests with the ideal accommodation that fits their travel needs. This is a challenging problem, as popular search locations can have around a hundred thousand available homes, and guests themselves…
One of the long-standing questions in search systems is the role of diversity in results. From a product perspective, showing diverse results provides the user with more choice and should lead to an improved experience. However, this…
Airbnb is a two-sided marketplace, bringing together hosts who own listings for rent, with prospective guests from around the globe. Applying neural network-based learning to rank techniques has led to significant improvements in matching…
As a two-sided marketplace, Airbnb brings together hosts who own listings for rent with prospective guests from around the globe. Results from a guest's search for listings are displayed primarily through two interfaces: (1) as a list of…
Airbnb, a two-sided online marketplace connecting guests and hosts, offers a diverse and unique inventory of accommodations, experiences, and services. Search filters play an important role in helping guests navigate this variety by…
Correctly pricing products or services in an online marketplace presents a challenging problem and one of the critical factors for the success of the business. When users are looking to buy an item they typically search for it. Query…
At Airbnb, an online marketplace for stays and experiences, guests often spend weeks exploring and comparing multiple items before making a final reservation request. Each reservation request may then potentially be rejected or cancelled by…
Airbnb is an online marketplace that connects hosts and guests to unique stays and experiences. When guests stay at homes booked on Airbnb, there are a small fraction of stays that lead to support needed from Airbnb's Customer Support (CS),…
The application of deep learning to search ranking was one of the most impactful product improvements at Airbnb. But what comes next after you launch a deep learning model? In this paper we describe the journey beyond, discussing what we…
The application to search ranking is one of the biggest machine learning success stories at Airbnb. Much of the initial gains were driven by a gradient boosted decision tree model. The gains, however, plateaued over time. This paper…
Recommender systems are critical tools to match listings and travelers in two-sided vacation rental marketplaces. Such systems require high capacity to extract user preferences for items from implicit signals at scale. To learn those…
Thick two-sided matching platforms, such as the room-rental market, face the challenge of showing relevant objects to users to reduce search costs. Many platforms use ranking algorithms to determine the order in which alternatives are shown…
Our research group wanted to take on the difficult task of predicting prices in a dynamic market. And short term rentals such as Airbnb listings seemed to be the perfect proving ground to do such a thing. Airbnb has revolutionized the…
There are three fundamental asks from a ranking algorithm: it should scale to handle a large number of items, sort items accurately by their utility, and impose a total order on the items for logical consistency. But here's the catch-no…
Booking.com is a virtual two-sided marketplace where guests and accommodation providers are the two distinct stakeholders. They meet to satisfy their respective and different goals. Guests want to be able to choose accommodations from a…
Pricing a rental property on Airbnb is a challenging task for the owner as it determines the number of customers for the place. On the other hand, customers have to evaluate an offered price with minimal knowledge of an optimal value for…
The expansion of short-term rental platforms, such as Airbnb, has significantly disrupted local housing markets, often leading to increased rental prices and housing affordability issues. Accurately forecasting regional Airbnb market trends…
Predicting booking probability and value at the traveler level plays a central role in computational advertising for massive two-sided vacation rental marketplaces. These marketplaces host millions of travelers with long shopping cycles,…
Evaluation plays a crucial role in the development of ranking algorithms on search and recommender systems. It enables online platforms to create user-friendly features that drive commercial success in a steady and effective manner. The…