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Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Advances in artificial intelligence have renewed interest in conversational agents. Additionally to software developers, today all kinds of employees show interest in new technologies and their possible applications for customers. German…
As Artificial Intelligence (AI) conversational agents become widespread, people are increasingly using them for health information seeking. The use of off-the-shelf conversational agents for health information seeking could place high…
Conversational agents have been showing lots of opportunities in healthcare by taking over a lot of tasks that used to be done by a human. One of the major functions of conversational healthcare agent is intervening users' daily behaviors.…
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great…
Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…
Recent years have seen growing interest in conversational agents, such as chatbots, which are a very good fit for automated customer support because the domain in which they need to operate is narrow. This interest was in part inspired by…
The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…
Modern digital services have evolved into indispensable tools, driving the present large-scale information systems. Yet, the prevailing platform-centric model, where services are optimized for platform-driven metrics such as engagement and…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
With growing societal acceptance and increasing cost efficiency due to mass production, service robots are beginning to cross from the industrial to the social domain. Currently, customer service robots tend to be digital and emulate social…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…
Conversational AI agents are commonly applied within single-user, turn-taking scenarios. The interaction mechanics of these scenarios are trivial: when the user enters a message, the AI agent produces a response. However, the interaction…
Over the past decades, superplatforms, digital companies that integrate a vast range of third-party services and applications into a single, unified ecosystem, have built their fortunes on monopolizing user attention through targeted…
Conversational agents open the world to new opportunities for human interaction and ubiquitous engagement. As their conversational abilities and knowledge has improved, these agents have begun to have access to an increasing variety of…
Cognitive health in older adults presents a growing challenge. Although conversational interventions show feasibility in improving cognitive wellness, human caregiver resources remain overloaded. AI-based chatbots have shown promise, yet…
Agent-based systems have the capability to fuse information from many distributed sources and create better plans faster. This feature makes agent-based systems naturally suitable to address the challenges in Supply Chain Management (SCM).…
With increasing physicians' workload and patients' needs for care, there is a need for technology that facilitates physicians work and performs continues follow-up with patients. Existing approaches focus merely on improving patient's…
Recent advances in large language models have sparked growing interest in AI agents capable of solving complex, real-world tasks. However, most existing agent systems rely on manually crafted configurations that remain static after…
Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…