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The rapid development of the Internet has profoundly changed human life. Humans are increasingly expressing themselves and interacting with others on social media platforms. However, although artificial intelligence technology has been…
Searching for concepts in science and technology is often a difficult task. To facilitate concept search, different types of human-generated metadata have been created to define the content of scientific and technical disclosures.…
The paper presents a methodology for uncovering knowledge gaps on the internet using the Retrieval Augmented Generation (RAG) model. By simulating user search behaviour, the RAG system identifies and addresses gaps in information retrieval…
his paper explores what kinds of questions are best served by the way generative AI (GenAI) using Large Language Models(LLMs) that aggregate and package knowledge, and when traditional curated web-sourced search results serve users better.…
Generative AI tools such as ChatGPT can fundamentally change the way investors process information. We probe the economic usefulness of these tools in summarizing complex corporate disclosures using the stock market as a laboratory. The…
Due to the difficulties in replicating and scaling up qualitative studies, such studies are rarely verified. Accordingly, in this paper, we leverage the advantages of crowdsourcing (low costs, fast speed, scalable workforce) to replicate…
Knowledge retrieval is one of the major challenges in building a knowledge-grounded dialogue system. A common method is to use a neural retriever with a distributed approximate nearest-neighbor database to quickly find the relevant…
Community Notes are emerging as an important option for content moderation. The Community Notes system pioneered by Twitter, now known as X, uses a bridging algorithm to identify user-generated context with upvotes across political divides,…
Retrieval-enhanced text generation has shown remarkable progress on knowledge-intensive language tasks, such as open-domain question answering and knowledge-enhanced dialogue generation, by leveraging passages retrieved from a large passage…
Automated text annotation is a compelling use case for generative large language models (LLMs) in social media research. Recent work suggests that LLMs can achieve strong performance on annotation tasks; however, these studies evaluate LLMs…
We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence…
Crowdsourced data supports real-time decision-making but faces challenges like misinformation, errors, and contributor power concentration. This study systematically examines trust management practices across platforms categorised as…
Automatic mainstream hashtag recommendation aims to accurately provide users with concise and popular topical hashtags before publication. Generally, mainstream hashtag recommendation faces challenges in the comprehensive difficulty of…
Community Notes (CNs) of X enables users to collaboratively moderate misleading content. To resolve conflicting moderation, CNs infers a latent ideological dimension and selects notes garnering cross-partisan support. As this system is now…
Our paper introduces a novel approach to social network information retrieval and user engagement through a personalized chatbot system empowered by Federated Learning GPT. The system is designed to seamlessly aggregate and curate diverse…
The increasing popularity of Twitter renders improved trustworthiness and relevance assessment of tweets much more important for search. However, given the limitations on the size of tweets, it is hard to extract measures for ranking from…
The process of gathering ground truth data through human annotation is a major bottleneck in the use of information extraction methods for populating the Semantic Web. Crowdsourcing-based approaches are gaining popularity in the attempt to…
Social networks play a fundamental role in propagation of information and news. Characterizing the content of the messages becomes vital for different tasks, like breaking news detection, personalized message recommendation, fake users…
Detecting prosociality in text--communication intended to affirm, support, or improve others' behavior--is a novel and increasingly important challenge for trust and safety systems. Unlike toxic content detection, prosociality lacks…
Sentiment analysis is a well-known natural language processing task that involves identifying the emotional tone or polarity of a given piece of text. With the growth of social media and other online platforms, sentiment analysis has become…