Related papers: Why do we Trust Chatbots? From Normative Principle…

Trust in robots is widely believed to be imperative for the adoption of robots into people's daily lives. It is, therefore, understandable that the literature of the last few decades focuses on measuring how much people trust robots -- and…

As large language models (LLMs) and LLM-based agents increasingly interact with humans in decision-making contexts, understanding the trust dynamics between humans and AI agents becomes a central concern. While considerable literature…

Conversational agents (CAs) embodied in speakers or chatbots are becoming very popular in some countries, and despite their adult-centred design, they have become part of children's lives, generating a need for children-centric trustworthy…

Chatbots have become increasingly prevalent. A growing body of research focused on the issue of human trust in AI. However, most existing user studies are conducted primarily with adult groups, overlooking teenagers who are also engaging…

Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall…

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Trusted AI literature to date has focused on the trust needs of users who knowingly interact with discrete AIs. Conspicuously absent from the literature is a rigorous treatment of public trust in AI. We argue that public distrust of AI…

With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

The use of dialogue systems as a medium for human-machine interaction is an increasingly prevalent paradigm. A growing number of dialogue systems use conversation strategies that are learned from large datasets. There are well documented…

Trustworthy Artificial Intelligence (TAI) is gaining traction due to regulations and functional benefits. While Functional TAI (FTAI) focuses on how to implement trustworthy systems, Normative TAI (NTAI) focuses on regulations that need to…

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…

Human-like AI agents such as robots and chatbots are becoming increasingly popular, but they present a variety of ethical concerns. The first concern is in how we define humanness, and how our definition impacts communities historically…

There is a growing need for data-driven research efforts on how the public perceives the ethical, moral, and legal issues of autonomous AI systems. The current debate on the responsibility gap posed by these systems is one such example.…

As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…

State-of-the-art AI models largely lack an understanding of the cause-effect relationship that governs human understanding of the real world. Consequently, these models do not generalize to unseen data, often produce unfair results, and are…

Recent advances in interactive large language models like ChatGPT have revolutionized various domains; however, their behavior in natural and role-play conversation settings remains underexplored. In our study, we address this gap by deeply…

Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…

Conversational artificial intelligence (AI) provides an efficient and convenient gateway to information access. However, it can cause overreliance when users blindly trust AI and accept its answers without fact-checking. Information search…

Human trust in social robots is a complex attitude based on cognitive and emotional evaluations, as well as a behavior, like task delegation. While previous research explored the features of robots that influence overall trust attitude, it…