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The advent of Large Language Models (LLMs) has drastically enhanced dialogue systems. However, comprehensively evaluating the dialogue abilities of LLMs remains a challenge. Previous benchmarks have primarily focused on single-turn…

Computation and Language · Computer Science 2024-11-06 Ge Bai , Jie Liu , Xingyuan Bu , Yancheng He , Jiaheng Liu , Zhanhui Zhou , Zhuoran Lin , Wenbo Su , Tiezheng Ge , Bo Zheng , Wanli Ouyang

We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve…

Computation and Language · Computer Science 2022-09-07 Yulong Chen , Naihao Deng , Yang Liu , Yue Zhang

Large Language Models (LLMs) are conversational interfaces. As such, LLMs have the potential to assist their users not only when they can fully specify the task at hand, but also to help them define, explore, and refine what they need…

Computation and Language · Computer Science 2025-05-12 Philippe Laban , Hiroaki Hayashi , Yingbo Zhou , Jennifer Neville

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on…

Computation and Language · Computer Science 2022-03-31 Jinjie Ni , Tom Young , Vlad Pandelea , Fuzhao Xue , Erik Cambria

This paper provides preliminary results on exploring the task of performing turn-level data augmentation for dialogue system based on different types of commonsense relationships, and the automatic evaluation of the generated synthetic…

Computation and Language · Computer Science 2025-06-25 Marcos Estecha-Garitagoitia , Chen Zhang , Mario Rodríguez-Cantelar , Luis Fernando D'Haro

The rapid advancement of large language models (LLMs) has revolutionized role-playing, enabling the development of general role-playing models. However, current role-playing training has two significant issues: (I) Using a predefined role…

Computation and Language · Computer Science 2025-06-10 Yeyong Yu , Runsheng Yu , Haojie Wei , Zhanqiu Zhang , Quan Qian

In spoken Task-Oriented Dialogue (TOD) systems, the choice of the semantic representation describing the users' requests is key to a smooth interaction. Indeed, the system uses this representation to reason over a database and its domain…

Artificial Intelligence · Computer Science 2024-06-21 Lucas Druart , Valentin Vielzeuf , Yannick Estève

Long document summarization poses a significant challenge in natural language processing due to input lengths that exceed the capacity of most state-of-the-art pre-trained language models. This study proposes a hierarchical framework that…

Computation and Language · Computer Science 2024-10-10 Yuan-Jhe Yin , Bo-Yu Chen , Berlin Chen

There has been a surge in the use of large language models (LLM) conversational agents to generate responses based on long-term history from multiple sessions. However, existing long-term open-domain dialogue datasets lack complex,…

Computation and Language · Computer Science 2025-03-11 Xintong Li , Jalend Bantupalli , Ria Dharmani , Yuwei Zhang , Jingbo Shang

What if large language models could not only infer human mindsets but also expose every blind spot in team dialogue such as discrepancies in the team members' joint understanding? We present a novel, two-step framework that leverages large…

Computation and Language · Computer Science 2025-09-03 Katharine Kowalyshyn , Matthias Scheutz

Recent advances in text-to-speech (TTS) synthesis, particularly those leveraging large language models (LLMs), have significantly improved expressiveness and naturalness. However, generating human-like, interactive dialogue speech remains…

Audio and Speech Processing · Electrical Eng. & Systems 2025-10-28 Hanke Xie , Dake Guo , Chengyou Wang , Yue Li , Wenjie Tian , Xinfa Zhu , Xinsheng Wang , Xiulin Li , Guanqiong Miao , Bo Liu , Lei Xie

Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing…

Computation and Language · Computer Science 2025-03-10 Xuanqing Liu , Luyang Kong , Wei Niu , Afshin Khashei , Belinda Zeng , Steve Johnson , Jon Jay , Davor Golac , Matt Pope

Recent advances in spoken dialogue language models (SDLMs) reflect growing interest in shifting from turn-based to full-duplex systems, where the models continuously perceive user speech streams while generating responses. This simultaneous…

Computation and Language · Computer Science 2025-10-10 Donghang Wu , Haoyang Zhang , Chen Chen , Tianyu Zhang , Fei Tian , Xuerui Yang , Gang Yu , Hexin Liu , Nana Hou , Yuchen Hu , Eng Siong Chng

Recent audio language models can follow long conversations. However, research on emotion-aware or spoken dialogue summarization is constrained by the lack of data that links speech, summaries, and paralinguistic cues. We introduce Spoken…

Computation and Language · Computer Science 2025-12-19 Yen-Ju Lu , Kunxiao Gao , Mingrui Liang , Helin Wang , Thomas Thebaud , Laureano Moro-Velazquez , Najim Dehak , Jesus Villalba

Summarizing deeply nested discussion threads requires handling interleaved replies, quotes, and overlapping topics, which standard LLM summarizers struggle to capture reliably. We introduce ThreadSumm, a multi-stage LLM framework that…

Computation and Language · Computer Science 2026-04-21 Olubusayo Olabisi , Ekata Mitra , Ameeta Agrawal

Evaluating instruction following in Large Language Models requires decomposing instructions into verifiable requirements and assessing satisfaction--tasks currently dependent on manual annotation and uniform criteria that do not align with…

Computation and Language · Computer Science 2026-03-05 Nardine Basta , Dali Kaafar

The effectiveness of large language models (LLMs) in conversational AI is hindered by their reliance on single-turn supervised fine-tuning (SFT) data, which limits contextual coherence in multi-turn dialogues. Existing methods for…

Computation and Language · Computer Science 2025-07-08 Jiangxu Wu , Cong Wang , TianHuang Su , Jun Yang , Haozhi Lin , Chao Zhang , Ming Peng , Kai Shi , SongPan Yang , BinQing Pan , ZiXian Li , Ni Yang , ZhenYu Yang

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short…

Computation and Language · Computer Science 2021-11-24 Guy Feigenblat , Chulaka Gunasekara , Benjamin Sznajder , Sachindra Joshi , David Konopnicki , Ranit Aharonov

This paper presents ClinicSum, a novel framework designed to automatically generate clinical summaries from patient-doctor conversations. It utilizes a two-module architecture: a retrieval-based filtering module that extracts Subjective,…

Computation and Language · Computer Science 2024-12-06 Subash Neupane , Himanshu Tripathi , Shaswata Mitra , Sean Bozorgzad , Sudip Mittal , Shahram Rahimi , Amin Amirlatifi

Reliable evaluation of large language model (LLM)-generated summaries remains an open challenge, particularly across heterogeneous domains and document lengths. We conduct a comprehensive meta-evaluation of 14 automatic summarization…

Computation and Language · Computer Science 2026-04-29 Huyen Nguyen , Haoxuan Zhang , Yang Zhang , Junhua Ding , Haihua Chen