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General-purpose Large Language Models (LLMs) are becoming widely adopted by people for mental health support. Yet emerging evidence suggests there are significant risks associated with high-frequency use, particularly for individuals…

Computation and Language · Computer Science 2026-04-06 May Lynn Reese , Markela Zeneli , Mindy Ng , Jacob Haimes , Andreea Damien , Elizabeth Stade

Large Language Models (LLMs) are reshaping consumer decision-making, particularly in communication with firms, yet our understanding of their impact remains limited. This research explores the effect of LLMs on consumer complaints submitted…

Human-Computer Interaction · Computer Science 2025-02-17 Minkyu Shin , Jin Kim , Jiwoong Shin

Clinical Decision Support Systems (CDSS) utilize evidence-based knowledge and patient data to offer real-time recommendations, with Large Language Models (LLMs) emerging as a promising tool to generate plain-text explanations for medical…

Computation and Language · Computer Science 2023-10-04 D. Umerenkov , G. Zubkova , A. Nesterov

Large Language Models (LLMs) are increasingly positioned as decision engines for hiring, healthcare, and economic judgment, yet real-world human judgment reflects a balance between rational deliberation and emotion-driven bias. If LLMs are…

Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However,…

Human-Computer Interaction · Computer Science 2026-04-10 Kellie Yu Hui Sim , Roy Ka-Wei Lee , Kenny Tsu Wei Choo

Clinical empathy is essential for patient care, but physicians need continually balance emotional warmth with factual precision under the cognitive and emotional constraints of clinical practice. This study investigates how large language…

Computation and Language · Computer Science 2026-01-23 Man Luo , Bahareh Harandizadeh , Amara Tariq , Halim Abbas , Umar Ghaffar , Christopher J Warren , Segun O. Kolade , Haidar M. Abdul-Muhsin

Large Language Models (LLMs) hold the potential to perform a variety of text processing tasks and provide textual explanations for proposed actions or decisions. In the era of hybrid work, LLMs can provide intelligent decision support for…

Computation and Language · Computer Science 2024-02-07 Yujin Kim , Chin-Chia Hsu

Large Language Models (LLMs) excel in handling general knowledge tasks, yet they struggle with user-specific personalization, such as understanding individual emotions, writing styles, and preferences. Personalized Large Language Models…

Artificial Intelligence · Computer Science 2025-09-23 Jiahong Liu , Zexuan Qiu , Zhongyang Li , Quanyu Dai , Wenhao Yu , Jieming Zhu , Minda Hu , Menglin Yang , Tat-Seng Chua , Irwin King

Digital health tools have the potential to significantly improve the delivery of healthcare services. However, their adoption remains comparatively limited due, in part, to challenges surrounding usability and trust. Large Language Models…

Computation and Language · Computer Science 2024-03-01 Fergus Imrie , Paulius Rauba , Mihaela van der Schaar

The rapid advancement of large language models (LLMs) has opened new possibilities for AI for good applications. As LLMs increasingly mediate online communication, their potential to foster empathy and constructive dialogue becomes an…

Artificial Intelligence · Computer Science 2026-03-02 Dawei Li , Abdullah Alnaibari , Arslan Bisharat , Manny Sandoval , Deborah Hall , Yasin Silva , Huan Liu

The increased presence of large language models (LLMs) in educational settings has ignited debates concerning negative repercussions, including overreliance and inadequate task reflection. Our work advocates moderated usage of such models,…

Large language models (LLMs) are increasingly used for emotional support and mental health-related interactions outside clinical settings, yet little is known about how people evaluate and relate to these systems in everyday use. We analyze…

Computation and Language · Computer Science 2026-01-29 Elham Aghakhani , Rezvaneh Rezapour

Large language models (LLMs) reflect societal norms and biases, especially about gender. While societal biases and stereotypes have been extensively researched in various NLP applications, there is a surprising gap for emotion analysis.…

Computation and Language · Computer Science 2024-05-29 Flor Miriam Plaza-del-Arco , Amanda Cercas Curry , Alba Curry , Gavin Abercrombie , Dirk Hovy

Human judgments are inherently subjective and are actively affected by personal traits such as gender and ethnicity. While Large Language Models (LLMs) are widely used to simulate human responses across diverse contexts, their ability to…

Computation and Language · Computer Science 2025-02-18 Huaman Sun , Jiaxin Pei , Minje Choi , David Jurgens

Caregivers (i.e., parents and members of a child's caring community) are underappreciated stakeholders in learning analytics. Although caregiver involvement can enhance student academic outcomes, many obstacles hinder involvement, most…

Human-Computer Interaction · Computer Science 2024-12-17 Devika Venugopalan , Ziwen Yan , Conrad Borchers , Jionghao Lin , Vincent Aleven

This paper analyzes the safety of Large Language Models (LLMs) in interactions with children below age of 18 years. Despite the transformative applications of LLMs in various aspects of children's lives such as education and therapy, there…

Computers and Society · Computer Science 2025-02-19 Prasanjit Rath , Hari Shrawgi , Parag Agrawal , Sandipan Dandapat

Large language models (LLMs) are increasingly capable of providing users with advice in a wide range of professional domains, including legal advice. However, relying on LLMs for legal queries raises concerns due to the significant…

Computers and Society · Computer Science 2025-06-13 Inyoung Cheong , King Xia , K. J. Kevin Feng , Quan Ze Chen , Amy X. Zhang

This paper explores the frontiers of large language models (LLMs) in psychology applications. Psychology has undergone several theoretical changes, and the current use of Artificial Intelligence (AI) and Machine Learning, particularly LLMs,…

Machine Learning · Computer Science 2025-07-15 Luoma Ke , Song Tong , Peng Cheng , Kaiping Peng

In day-to-day communication, people often approximate the truth - for example, rounding the time or omitting details - in order to be maximally helpful to the listener. How do large language models (LLMs) handle such nuanced trade-offs? To…

Computation and Language · Computer Science 2024-02-14 Ryan Liu , Theodore R. Sumers , Ishita Dasgupta , Thomas L. Griffiths

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Computation and Language · Computer Science 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong