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Artificial intelligence (AI) is now widely used to facilitate social interaction, but its impact on social relationships and communication is not well understood. We study the social consequences of one of the most pervasive AI…
AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study…
Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…
This study integrates critical AI scholarship with relational communication theories to explain how AI language modifications shape the quality of government-citizen communication. Distinguishing between informational-cognitive quality…
Generative artificial intelligence (AI) is poised to reshape the way individuals communicate and interact. While this form of AI has the potential to efficiently make numerous human decisions, there is limited understanding of how…
As anthropomorphic agents (AI and robots) are increasingly used in society, empathy and trust between people and agents are becoming increasingly important. A better understanding of agents by people will help to improve the problems caused…
Amid ongoing policy and managerial debates on keeping humans in the loop of AI decision-making, we investigate whether human involvement in AI-based service production benefits downstream consumers. Partnering with a large savings bank in…
Anthropomorphic design is routinely used to make conversational agents more approachable and engaging. Yet its influence on users' perceptions remains poorly understood. Drawing on psychological theories, we propose that anthropomorphism…
Background: Many people who could benefit from therapy do not receive it. Conversational AI is increasingly used for mental health support, yet it is unclear which barriers AI helps mitigate. We examined whether evaluation-sensitive…
Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…
Studies show that interactions with an AI system fosters trust in human users towards AI. An often overlooked element of such interaction dynamics is the (sense of) urgency when the human user is prompted by an AI agent, e.g., for advice or…
Fairness is a growing concern for high-risk decision-making using Artificial Intelligence (AI) but ensuring it through purely technical means is challenging: there is no universally accepted fairness measure, fairness is context-dependent,…
As AI-enabled systems become available for political campaign outreach, an important question has received little empirical attention: how do people evaluate the communicative practices these systems represent, and what consequences do…
There is substantial concern about the ability of advanced artificial intelligence to influence people's behaviour. A rapidly growing body of research has found that AI can produce large persuasive effects on people's attitudes, but whether…
AI design characteristics and human personality traits each impact the quality and outcomes of human-AI interactions. However, their relative and joint impacts are underexplored in imperfectly cooperative scenarios, where people and AI only…
The growing use of artificial intelligence (AI) in education, professional work, and everyday problem-solving has raised important questions about its effect on human reasoning. While AI can improve efficiency, save time, and support…
When someone sends us a thoughtful message, we naturally form judgments about their character. But what happens when that message carries a label indicating it was written with the help of AI? This paper investigates how the appearance of…
Despite rapid technological progress, effective human-machine cooperation remains a significant challenge. Humans tend to cooperate less with machines than with fellow humans, a phenomenon known as the machine penalty. Here, we show that…
AI is redefining how humans interact with technology, leading to a synergetic collaboration between the two. Nevertheless, the effects of human cognition on this collaboration remain unclear. This study investigates the implications of two…
The adoption of artificial intelligence (AI) in retail has significantly transformed the industry, enabling more personalized services and efficient operations. However, the rapid implementation of AI technologies raises ethical concerns,…