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The Sharing Economy (SE) is a growing ecosystem focusing on peer-to-peer enterprise. In the SE the information available to assist individuals (users) in making decisions focuses predominantly on community generated trust and reputation…
In computer science, students could benefit from more opportunities to learn important, high-level concepts and to improve their learning skills. Peer review is one method to encourage this by providing students with the opportunity to…
We address the rating-inference problem, wherein rather than simply decide whether a review is "thumbs up" or "thumbs down", as in previous sentiment analysis work, one must determine an author's evaluation with respect to a multi-point…
Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation…
Online marketplaces use rating systems to promote the discovery of high-quality products. However, these systems also lead to high variance in producers' economic outcomes: a new producer who sells high-quality items, may unluckily receive…
The product reviews are posted online in the hundreds and even in the thousands for some popular products. Handling such a large volume of continuously generated online content is a challenging task for buyers, sellers, and even…
User-generated texts such as reviews and social media are valuable sources of information. Online reviews are important assets for users to buy a product, see a movie, or make a decision. Therefore, rating of a review is one of the reliable…
Commercial establishments like restaurants, service centres and retailers have several sources of customer feedback about products and services, most of which need not be as structured as rated reviews provided by services like Yelp, or…
Domain-specific intelligent systems are meant to help system users in their decision-making process. Many systems aim to simultaneously support different users with varying levels of domain expertise, but prior domain knowledge can affect…
The growing reliance on online services underscores the crucial role of recommendation systems, especially on social media platforms seeking increased user engagement. This study investigates how recommendation systems influence the impact…
Conventional collaborative filtering techniques don't take into consideration the effect of discrepancy in users' rating perception. Some users may rarely give 5 stars to items while others almost always assign 5 stars to the chosen item.…
We study a model of social learning from reviews where customers are computationally limited and make purchases based on reading only the first few reviews displayed by the platform. Under this limited attention, we establish that the…
We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by…
Sequential recommendation is dedicated to offering items of interest for users based on their history behaviors. The attribute-opinion pairs, expressed by users in their reviews for items, provide the potentials to capture user preferences…
Is it possible to reliably evaluate the quality of peer reviews? We study this question driven by two primary motivations -- incentivizing high-quality reviewing using assessed quality of reviews and measuring changes to review quality in…
At a time when information seekers first turn to digital sources for news and opinion, it is critical that we understand the role that social media plays in human behavior. This is especially true when information consumers also act as…
The digital services economy consists of online platforms that facilitate interactions between service providers and consumers. This ecosystem is characterized by short-term, often one-off, transactions between parties that have no prior…
Collaborative filtering is a very useful general technique for exploiting the preference patterns of a group of users to predict the utility of items to a particular user. Previous research has studied several probabilistic graphic models…
Recent studies in recommender systems have managed to achieve significantly improved performance by leveraging reviews for rating prediction. However, despite being extensively studied, these methods still suffer from some limitations.…
Large scale eCommerce platforms such as eBay carry a wide variety of inventory and provide several buying choices to online shoppers. It is critical for eCommerce search engines to showcase in the top results the variety and selection of…