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Listening to user's requirements is crucial to building and maintaining high quality software. Online software user feedback has been shown to contain large amounts of information useful to requirements engineering (RE). Previous studies…

Software Engineering · Computer Science 2021-12-28 Peter Devine , Yun Sing Koh , Kelly Blincoe

In large organisations, knowledge is mainly shared in meetings, which takes up significant amounts of work time. Additionally, frequent in-person meetings produce inconsistent documentation -- official minutes, personal notes, presentations…

Computation and Language · Computer Science 2025-07-23 Simon Baeuerle , Max Radyschevski , Ulrike Pado

Generative design, an AI-assisted technology for optimizing design through algorithmic processes, is propelling advancements across numerous fields. As the use of immersive environments such as Augmented Reality (AR) continues to rise,…

Human-Computer Interaction · Computer Science 2025-03-28 Sora Kang , Kaiwen Yu , Xinyi Zhou , Joonhwan Lee

Audience feedback is crucial for refining video content, yet it typically comes after publication, limiting creators' ability to make timely adjustments. To bridge this gap, we introduce SimTube, a generative AI system designed to simulate…

Human-Computer Interaction · Computer Science 2024-11-19 Yu-Kai Hung , Yun-Chien Huang , Ting-Yu Su , Yen-Ting Lin , Lung-Pan Cheng , Bryan Wang , Shao-Hua Sun

In our effort to implement an interactive customer segmentation tool for a global manufacturing company, we identified user experience (UX) challenges with technical implications. The main challenge relates to domain users' effort, in our…

Human-Computer Interaction · Computer Science 2025-02-07 Muhammad Raees , Vassilis-Javed Khan , Konstantinos Papangelis

One of the biggest challenges of end-to-end language generation from meaning representations in dialogue systems is making the outputs more natural and varied. Here we take a large corpus of 50K crowd-sourced utterances in the restaurant…

Computation and Language · Computer Science 2018-09-17 Juraj Juraska , Marilyn Walker

The need for interpretable and accountable intelligent systems grows along with the prevalence of artificial intelligence applications used in everyday life. Explainable intelligent systems are designed to self-explain the reasoning behind…

Human-Computer Interaction · Computer Science 2020-08-06 Sina Mohseni , Niloofar Zarei , Eric D. Ragan

Generative AI (GenAI) offers new opportunities for customer support in online travel agencies, yet little is known about how its design influences user engagement, purchase behavior, and user experience. We report results from a randomized…

Computation and Language · Computer Science 2025-09-19 Lynna Jirpongopas , Bernhard Lutz , Jörg Ebner , Rustam Vahidov , Dirk Neumann

As generative AI (GenAI) increasingly permeates design workflows, its impact on design outcomes and designers' creative capabilities warrants investigation. We conducted a within-subjects experiment where we asked participants to design…

Human-Computer Interaction · Computer Science 2024-11-04 Yue Fu , Han Bin , Tony Zhou , Marx Wang , Yixin Chen , Zelia Gomes Da Costa Lai , Jacob O. Wobbrock , Alexis Hiniker

Context: The rapid emergence of generative AI (GenAI) tools has begun to reshape various software engineering activities. Yet, their adoption within agile environments remains underexplored. Objective: This study investigates how agile…

Explainable Artificial Intelligence (XAI) plays a critical role in fostering user trust and understanding in AI-driven systems. However, the design of effective XAI interfaces presents significant challenges, particularly for UX…

Human-Computer Interaction · Computer Science 2025-06-23 Mohammad Naiseh , Huseyin Dogan , Stephen Giff , Nan Jiang

Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…

Human-Computer Interaction · Computer Science 2025-06-18 Anders Giovanni Møller , Daniel M. Romero , David Jurgens , Luca Maria Aiello

Propelled by their remarkable capabilities to generate novel and engaging content, Generative Artificial Intelligence (GenAI) technologies are disrupting traditional workflows in many industries. While prior research has examined GenAI from…

Human-Computer Interaction · Computer Science 2024-04-08 Yuan Sun , Eunchae Jang , Fenglong Ma , Ting Wang

The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…

Information Retrieval · Computer Science 2015-07-30 Ahmad Kamal

This multiple-case study examined the potential of a Generative AI (GenAI) tool, CyberScholar, to support K-12 students' writing across disciplines. This tool integrates teacher-provided rubrics, materials, and exemplars through…

Computers and Society · Computer Science 2026-05-19 Raigul Zheldibayeva , Ana Karina de Oliveira Nascimento , Vania Castro , Bill Cope , Mary Kalantzis

User experience research often uses surveys and interviews, which may miss subconscious user interactions. This study explores eye-tracking and biometric feedback as tools to assess user engagement and cognitive load in digital interfaces.…

Human-Computer Interaction · Computer Science 2025-05-29 Aaditya Shankar Majumder

As AI becomes more common in everyday living, there is an increasing demand for intelligent systems that are both performant and understandable. Explainable AI (XAI) systems aim to provide comprehensible explanations of decisions and…

Artificial Intelligence · Computer Science 2025-10-15 Aline Mangold , Juliane Zietz , Susanne Weinhold , Sebastian Pannasch

The applications of generative AI have become extremely impressive, and the interplay between users and AI is even more so. Current human-AI interaction literature has taken a broad look at how humans interact with generative AI, but it…

The widespread adoption of generative AI (GenAI) has introduced new challenges in crowdsourced data collection, particularly in survey-based research. While GenAI offers powerful capabilities, its unintended use in crowdsourcing, such as…

Human-Computer Interaction · Computer Science 2025-10-31 Dapeng Zhang , Marina Katoh , Weiping Pei

Evaluating generative image models remains a difficult problem. This is due to the high dimensionality of the outputs, the challenging task of representing but not replicating training data, and the lack of metrics that fully correspond to…

Human-Computer Interaction · Computer Science 2023-01-12 Yannick Assogba , Adam Pearce , Madison Elliott