Related papers: A Hybrid Supervised-LLM Pipeline for Actionable Su…

Customer reviews contain detailed, domain specific signals about service failures and user expectations, but converting this unstructured feedback into actionable business decisions remains difficult. We study review-to-action generation:…

We propose a method for unsupervised abstractive opinion summarization, that combines the attributability and scalability of extractive approaches with the coherence and fluency of Large Language Models (LLMs). Our method, HIRO, learns an…

Customer reviews contain valuable signals about service quality, but converting large-scale review corpora into actionable business recommendations remains difficult. Standard sentiment/aspect analysis is largely descriptive, while direct…

Suggestion mining is increasingly becoming an important task along with sentiment analysis. In today's cyberspace world, people not only express their sentiments and dispositions towards some entities or services, but they also spend…

In the field of business data analysis, the ability to extract actionable insights from vast and varied datasets is essential for informed decision-making and maintaining a competitive edge. Traditional rule-based systems, while reliable,…

Recommender systems are essential for guiding users through the vast and diverse landscape of digital content by delivering personalized and relevant suggestions. However, improving both personalization and interpretability remains a…

With the advent of the information explosion era, the importance of recommendation systems in various applications is increasingly significant. Traditional collaborative filtering algorithms are widely used due to their effectiveness in…

The efficiency of natural language processing has improved dramatically with the advent of machine learning models, particularly neural network-based solutions. However, some tasks are still challenging, especially when considering specific…

Systematic reviews require the use of rigorously designed search strategies to ensure both comprehensive retrieval and minimization of bias. Conventional manual approaches, although methodologically systematic, are resource-intensive and…

Decision-making under changing conditions remains a fundamental challenge in many real-world systems. Existing approaches often fail to generalize across shifting regimes and exhibit unstable behavior under uncertainty. This raises the…

The analysis and mining of user heterogeneous behavior are of paramount importance in recommendation systems. However, the conventional approach of incorporating various types of heterogeneous behavior into recommendation models leads to…

Large Language Models (LLMs) have shown promise in solving natural language-described planning tasks, but their direct use often leads to inconsistent reasoning and hallucination. While hybrid LLM-symbolic planning pipelines have emerged as…

Preventing jailbreaking and model hijacking of Large Language Models (LLMs) is an important yet challenging task. When interacting with a chatbot, malicious users can input specially crafted prompts that cause the LLM to generate…

Recent research has explored using Large Language Models for recommendation tasks by transforming user interaction histories and item metadata into text prompts, then having the LLM produce rankings or recommendations. A promising approach…

The creation of systematic literature reviews (SLR) is critical for analyzing the landscape of a research field and guiding future research directions. However, retrieving and filtering the literature corpus for an SLR is highly…

Recommender systems are information retrieval methods that predict user preferences to personalize services. These systems use the feedback and the ratings provided by users to model the behavior of users and to generate recommendations.…

Large language models provide rich semantic priors and strong reasoning capabilities, making them promising auxiliary signals for recommendation. However, prevailing approaches either deploy LLMs as standalone recommender or apply global…

We introduce an Analyze-Revise-Finetune (ARF) pipeline that enables smaller open-source language models (LLMs) to surpass substantially larger proprietary models in customer service summarization tasks. The pipeline first analyzes and…

We propose a novel framework for summarizing structured enterprise data across multiple dimensions using large language model (LLM)-based agents. Traditional table-to-text models often lack the capacity to reason across hierarchical…

Lexical Simplification (LS) methods use a three-step pipeline: complex word identification, substitute generation, and substitute ranking, each with separate evaluation datasets. We found large language models (LLMs) can simplify sentences…