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As large language models (LLMs) are deployed globally, creating pluralistic systems that can accommodate the diverse preferences and values of users worldwide becomes essential. We introduce EVALUESTEER, a benchmark to measure LLMs' and…

Computation and Language · Computer Science 2025-10-13 Kshitish Ghate , Andy Liu , Devansh Jain , Taylor Sorensen , Atoosa Kasirzadeh , Aylin Caliskan , Mona T. Diab , Maarten Sap

As qualitative researchers show growing interest in using automated tools to support interpretive analysis, a large language model (LLM) is often introduced into an analytic workflow as is, without systematic evaluation of interpretive…

Computation and Language · Computer Science 2026-04-02 Songhee Han , Jueun Shin , Jiyoon Han , Bung-Woo Jun , Hilal Ayan Karabatman

Traditional recommendation algorithms are not designed to provide personalized recommendations based on user preferences provided through text, e.g., "I enjoy light-hearted comedies with a lot of humor". Large Language Models (LLMs) have…

Information Retrieval · Computer Science 2025-07-11 Aaron Goldstein , Ayan Dutta

Large language models (LLMs) have recently been used as backbones for recommender systems. However, their performance often lags behind conventional methods in standard tasks like retrieval. We attribute this to a mismatch between LLMs'…

Information Retrieval · Computer Science 2024-04-02 Yuwei Cao , Nikhil Mehta , Xinyang Yi , Raghunandan Keshavan , Lukasz Heldt , Lichan Hong , Ed H. Chi , Maheswaran Sathiamoorthy

User simulation is increasingly vital to develop and evaluate recommender systems (RSs). While Large Language Models (LLMs) offer promising avenues to simulate user behavior, they often struggle with the absence of specific task alignment…

Human-Computer Interaction · Computer Science 2026-04-20 Tianjun Wei , Huizhong Guo , Yingpeng Du , Zhu Sun , Huang Chen , Dongxia Wang , Jie Zhang

Large language models (LLMs) are increasingly used as evaluators for natural language generation, applying human-defined rubrics to assess system outputs. However, human rubrics are often static and misaligned with how models internally…

Computation and Language · Computer Science 2026-02-10 Clemencia Siro , Pourya Aliannejadi , Mohammad Aliannejadi

Large language models (LLMs) show promise in generating supportive responses for mental health queries, but improving their usefulness, empathy, and safety often requires substantial compute, expert input, and labeled data. At the same…

Human-Computer Interaction · Computer Science 2026-05-29 Jiwon Kim , Maya Ajit , Sherry Gong , Soorya Ram Shimgekar , Dong Whi Yoo , Eshwar Chandrasekharan , Koustuv Saha

The integration of Large Language Models (LLMs) into Development Environments (IDEs) has become a focal point in modern software development. LLMs such as OpenAI GPT-3.5/4 and Code Llama offer the potential to significantly augment…

For researchers leveraging Large-Language Models (LLMs) in the generation of training datasets, especially for conversational recommender systems - the absence of robust evaluation frameworks has been a long-standing problem. The efficiency…

Computation and Language · Computer Science 2022-12-19 Harsh Lara , Manoj Tiwari

The emergence of Large Language Models (LLMs) presents transformative opportunities for education, generating numerous novel application scenarios. However, significant challenges remain: evaluation metrics vary substantially across…

Computers and Society · Computer Science 2025-08-01 Shou'ang Wei , Xinyun Wang , Shuzhen Bi , Jian Chen , Ruijia Li , Bo Jiang , Xin Lin , Min Zhang , Yu Song , BingDong Li , Aimin Zhou , Hao Hao

Recommender systems shape how people discover information, form opinions, and connect with society. Yet, as their influence grows, traditional metrics, e.g., accuracy, clicks, and engagement, no longer capture what truly matters to humans.…

Information Retrieval · Computer Science 2025-11-26 Kaike Zhang , Jiakai Tang , Du Su , Shuchang Liu , Julian McAuley , Lina Yao , Qi Cao , Yue Feng , Fei Sun

This paper introduces a novel dataset REGEN (Reviews Enhanced with GEnerative Narratives), designed to benchmark the conversational capabilities of recommender Large Language Models (LLMs), addressing the limitations of existing datasets…

With Large Language Models (LLMs) being widely used across various tasks, detecting errors in their responses is increasingly crucial. However, little research has been conducted on error detection of LLM responses. Collecting error…

Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a…

Information Retrieval · Computer Science 2026-05-18 Ben Kabongo , Vincent Guigue

Large language models (LLMs) are emerging as promising tools for mental health care, offering scalable support through their ability to generate human-like responses. However, the effectiveness of these models in clinical settings remains…

Artificial Intelligence · Computer Science 2024-08-22 Yining Hua , Hongbin Na , Zehan Li , Fenglin Liu , Xiao Fang , David Clifton , John Torous

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on…

Human evaluation serves as the gold standard for assessing the quality of Natural Language Generation (NLG) systems. Nevertheless, the evaluation guideline, as a pivotal element ensuring reliable and reproducible human assessment, has…

Computation and Language · Computer Science 2024-06-13 Jie Ruan , Wenqing Wang , Xiaojun Wan

With the emergence of large language models (LLMs), investigating if they can surpass humans in areas such as emotion recognition and empathetic responding has become a focal point of research. This paper presents a comprehensive study…

Computation and Language · Computer Science 2024-06-10 Anuradha Welivita , Pearl Pu

This work takes a critical stance on previous studies concerning fairness evaluation in Large Language Model (LLM)-based recommender systems, which have primarily assessed consumer fairness by comparing recommendation lists generated with…

Information Retrieval · Computer Science 2025-02-24 Yashar Deldjoo , Tommaso di Noia

Recent research efforts have investigated how to integrate Large Language Models (LLMs) into recommendation, capitalizing on their semantic comprehension and open-world knowledge for user behavior understanding. These approaches…

Information Retrieval · Computer Science 2025-04-15 Haokai Ma , Yunshan Ma , Ruobing Xie , Lei Meng , Jialie Shen , Xingwu Sun , Zhanhui Kang , Tat-Seng Chua