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Large language models (LLMs) may generate outputs that are misaligned with user intent, lack contextual grounding, or exhibit hallucinations during conversation, which compromises the reliability of LLM-based applications. This review aimed…
Large Language Models (LLMs) increasingly show reasoning rationales alongside their answers, turning "reasoning" into a user-interface element. While step-by-step rationales are typically associated with model performance, how they…
Interviews are a widely used technique in eliciting requirements to gather stakeholder needs, preferences, and expectations for a software system. Effective interviewing requires skilled interviewers to formulate appropriate interview…
As AI becomes fundamental in sectors like healthcare, explainable AI (XAI) tools are essential for trust and transparency. However, traditional user studies used to evaluate these tools are often costly, time consuming, and difficult to…
Current interactive systems with natural language interfaces lack the ability to understand a complex information-seeking request which expresses several implicit constraints at once, and there is no prior information about user preferences…
A critical factor in the success of decision support systems is the accurate modeling of user preferences. Psychology research has demonstrated that users often develop their preferences during the elicitation process, highlighting the…
Large Language Models (LLMs) are increasingly expected to handle complex decision-making tasks, yet their ability to perform structured resource allocation remains underexplored. Evaluating their reasoning is also difficult due to data…
Large Language Models (LLMs) are becoming ubiquitous to create intelligent virtual assistants that assist users in interacting with a system, as exemplified in marketing. Although LLMs have been discussed in Modeling & Simulation (M&S), the…
Obtaining stakeholders' diverse experiences and opinions about current policy in a timely manner is crucial for policymakers to identify strengths and gaps in resource allocation, thereby supporting effective policy design and…
People judge interactions with large language models (LLMs) as successful when outputs match what they want, not what they type. Yet LLMs are trained to predict the next token solely from text input, not underlying intent. Because written…
Large Language Models (LLMs) and chatbots show significant promise in streamlining the legal intake process. This advancement can greatly reduce the workload and costs for legal aid organizations, improving availability while making legal…
The majority of research around Large Language Models (LLM) application to software development has been on the subject of code generation. There is little literature on LLMs' impact on requirements engineering (RE), which deals with the…
LLMs increasingly serve as tools for knowledge acquisition, yet users cannot effectively specify how they want information presented. When users request that LLMs "cite reputable sources," "express appropriate uncertainty," or "include…
Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…
To handle ambiguous and open-ended requests, Large Language Models (LLMs) are increasingly trained to interact with users to surface intents they have not yet expressed (e.g., ask clarification questions). However, users are often ambiguous…
Simulations, although powerful in accurately replicating real-world systems, often remain inaccessible to non-technical users due to their complexity. Conversely, large language models (LLMs) provide intuitive, language-based interactions…
We investigate whether large language models (LLMs) can generate effective, user-facing explanations from a mathematically interpretable recommendation model. The model is based on constrained matrix factorization, where user types are…
Large Language Models (LLMs) have emerged as formidable instruments capable of comprehending and producing human-like text. This paper explores the potential of LLMs, to shape user perspectives and subsequently influence their decisions on…
Interpretability tools that offer explanations in the form of a dialogue have demonstrated their efficacy in enhancing users' understanding (Slack et al., 2023; Shen et al., 2023), as one-off explanations may fall short in providing…
The explainability of recommender systems has attracted significant attention in academia and industry. Many efforts have been made for explainable recommendations, yet evaluating the quality of the explanations remains a challenging and…