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Developers continuously interact in crowd-sourced community-based question-answer (Q&A) sites. Reportedly, 30% of all software professionals visit the most popular Q&A site StackOverflow (SO) every day. Software engineering (SE) research…

Software Engineering · Computer Science 2024-08-16 Minaoar Tanzil , Shaiful Chowdhury , Somayeh Modaberi , Gias Uddin , Hadi Hemmati

In Recommender System (RS), explanations help users understand why items are recommended and can enhance a system's transparency, persuasiveness, engagement, and trust, which are known as explanation goals. However, evaluating the…

Information Retrieval · Computer Science 2025-12-17 André Levi Zanon , Marcelo Garcia Manzato , Leonardo Rocha

Explainable recommendation systems leverage transparent reasoning to foster user trust and improve decision-making processes. Current approaches typically decouple recommendation generation from explanation creation, violating causal…

Artificial Intelligence · Computer Science 2025-03-12 Guanrong Li , Haolin Yang , Xinyu Liu , Zhen Wu , Xinyu Dai

Explanations are central to improving transparency, trust, and user satisfaction in recommender systems (RS), yet it remains unclear how different explanation formats (visual vs. textual) are suited to users with different personal…

Human-Computer Interaction · Computer Science 2026-03-27 Qurat Ul Ain , Mohamed Amine Chatti , Nasim Yazdian Varjani , Farah Kamal , Astrid Rosenthal-von der Pütten

One of the motivations for explainable AI is to allow humans to make better and more informed decisions regarding the use and deployment of AI models. But careful evaluations are needed to assess whether this expectation has been fulfilled.…

Artificial Intelligence · Computer Science 2023-12-12 Shawn Im , Jacob Andreas , Yilun Zhou

As user demands evolve, effectively incorporating feature requests is crucial for maintaining software relevance and user satisfaction. Feature requests, typically expressed in natural language, often suffer from ambiguity or incomplete…

Software Engineering · Computer Science 2025-07-28 Pragyan KC , Rambod Ghandiparsi , Thomas Herron , John Heaps , Mitra Bokaei Hosseini

The increased use of information retrieval in recruitment, primarily through job recommender systems (JRSs), can have a large impact on job seekers, recruiters, and companies. As a result, such systems have been determined to be high-risk…

Human-Computer Interaction · Computer Science 2024-09-25 Roan Schellingerhout , Francesco Barile , Nava Tintarev

Energy consumption of software applications has emerged as a critical concern for developers to contemplate in their daily development processes. Previous studies have surveyed a limited number of developers to understand their viewpoints…

Software Engineering · Computer Science 2025-11-18 Bihui Jin , Heng Li , Pengyu Nie , Ying Zou

Stack Overflow (SO) is a popular platform among developers seeking advice on various software-related topics, including privacy and security. As for many knowledge-sharing websites, the value of SO depends largely on users' engagement,…

Human-Computer Interaction · Computer Science 2022-07-05 Nicolás E. Díaz Ferreyra , Melina Vidoni , Maritta Heisel , Riccardo Scandariato

Technical Questions and Answers (Q&A) sites, such as Stack Overflow (SO), accumulate a significant variety of information related to software development in posts from users. To ensure the quality of this information, SO encourages its…

Software Engineering · Computer Science 2025-08-20 Musengamana Jean de Dieu , Peng Liang , Mojtaba Shahin , Arif Ali Khan

Explanations are pervasive in our lives. Mostly, they occur in dialogical form where an {\em explainer} discusses a concept or phenomenon of interest with an {\em explainee}. Leaving the explainee with a clear understanding is not…

Computation and Language · Computer Science 2024-03-04 Milad Alshomary , Felix Lange , Meisam Booshehri , Meghdut Sengupta , Philipp Cimiano , Henning Wachsmuth

[Context and Motivation]: The quality of requirements specifications impacts subsequent, dependent software engineering activities. Requirements quality defects like ambiguous statements can result in incomplete or wrong features and even…

Software Engineering · Computer Science 2024-05-17 Julian Frattini

Community Question-Answering platforms, such as Stack Overflow (SO), are valuable knowledge exchange and problem-solving resources. These platforms incorporate mechanisms to assess the quality of answers and participants' expertise, ideally…

Computers and Society · Computer Science 2026-02-02 Maddalena Amendola , Cosimo Rulli , Carlos Castillo , Andrea Passarella , Raffaele Perego

Explainability is increasingly seen as an essential feature of rule-based smart environments. While counterfactual explanations, which describe what could have been done differently to achieve a desired outcome, are a powerful tool in…

Artificial Intelligence · Computer Science 2025-10-06 Anna Trapp , Mersedeh Sadeghi , Andreas Vogelsang

The analysis of sentimental posts about software testing on Stack Overflow reveals that motivation and commitment of developers to use software testing methods is not only influenced by tools and technology. Rather, attitudes are also…

Software Engineering · Computer Science 2023-04-25 Mark Swillus , Andy Zaidman

Textual explanations have proved to help improve user satisfaction on machine-made recommendations. However, current mainstream solutions loosely connect the learning of explanation with the learning of recommendation: for example, they are…

Information Retrieval · Computer Science 2021-01-26 Aobo Yang , Nan Wang , Hongbo Deng , Hongning Wang

Humans often specify tasks incompletely, so assistants must know when and how to ask clarifying questions. However, effective clarification remains challenging in software engineering tasks as not all missing information is equally…

Software Engineering · Computer Science 2026-04-17 Sanidhya Vijayvargiya , Vijay Viswanathan , Graham Neubig

While research on explaining predictions of open-domain QA systems (ODQA) to users is gaining momentum, most works have failed to evaluate the extent to which explanations improve user trust. While few works evaluate explanations using user…

Computation and Language · Computer Science 2021-01-01 Ana Valeria Gonzalez , Gagan Bansal , Angela Fan , Robin Jia , Yashar Mehdad , Srinivasan Iyer

Transparency is a fundamental requirement for decision making systems when these should be deployed in the real world. It is usually achieved by providing explanations of the system's behavior. A prominent and intuitive type of explanations…

Machine Learning · Computer Science 2021-07-23 André Artelt , Valerie Vaquet , Riza Velioglu , Fabian Hinder , Johannes Brinkrolf , Malte Schilling , Barbara Hammer

Free-form rationales aim to aid model interpretability by supplying the background knowledge that can help understand model decisions. Crowdsourced rationales are provided for commonsense QA instances in popular datasets such as CoS-E and…

Computation and Language · Computer Science 2022-10-27 Jiao Sun , Swabha Swayamdipta , Jonathan May , Xuezhe Ma