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Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage…

Computation and Language · Computer Science 2024-10-07 John Mendonça , Isabel Trancoso , Alon Lavie

Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem…

The rise of large language models (LLMs) has created an urgent need to distinguish between human-written and LLM-generated text to ensure authenticity and societal trust. Existing detectors typically provide a binary classification for an…

Computation and Language · Computer Science 2026-05-06 Mengchu Li , Jin Zhu , Jinglai Li , Chengchun Shi

Classifying the general intent of the user utterance in a conversation, also known as Dialogue Act (DA), e.g., open-ended question, statement of opinion, or request for an opinion, is a key step in Natural Language Understanding (NLU) for…

Computation and Language · Computer Science 2020-05-29 Ali Ahmadvand , Jason Ingyu Choi , Eugene Agichtein

Labelling of user's utterances to understanding his attends which called Dialogue Act (DA) classification, it is considered the key player for dialogue language understanding layer in automatic dialogue systems. In this paper, we proposed a…

Computation and Language · Computer Science 2015-09-11 Abdelrahim A Elmadany , Sherif M Abdou , Mervat Gheith

Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…

Computation and Language · Computer Science 2026-01-23 John Mendonça , Alon Lavie , Isabel Trancoso

Automatic open-domain dialogue evaluation has attracted increasing attention, yet remains challenging due to the complexity of assessing response appropriateness. Traditional evaluation metrics, typically trained with true positive and…

Computation and Language · Computer Science 2025-09-17 Bohao Yang , Kun Zhao , Dong Liu , Chen Tang , Liang Zhan , Chenghua Lin

Voice-controlled dialog systems have become immensely popular due to their ability to perform a wide range of actions in response to diverse user queries. These agents possess a predefined set of skills or intents to fulfill specific user…

Computation and Language · Computer Science 2026-03-17 Ankan Mullick , Sukannya Purkayastha , Saransh Sharma , Pawan Goyal , Niloy Ganguly

Collaborative dialogue relies on participants incrementally establishing common ground, yet in asymmetric settings they may believe they agree while referring to different entities. We introduce a perspectivist annotation scheme for the…

Computation and Language · Computer Science 2026-03-17 Nan Li , Albert Gatt , Massimo Poesio

This study introduces a prescriptive annotation benchmark grounded in humanities research to ensure consistent, unbiased labeling of offensive language, particularly for casual and non-mainstream language uses. We contribute two newly…

Computation and Language · Computer Science 2024-10-18 Xinmeng Hou

Dialogue plays a crucial role in educational settings, yet existing evaluation methods for educational applications of large language models (LLMs) primarily focus on technical performance or learning outcomes, often neglecting attention to…

Computation and Language · Computer Science 2025-10-21 Liqun He , Manolis Mavrikis , Mutlu Cukurova

Automated text annotation is a compelling use case for generative large language models (LLMs) in social media research. Recent work suggests that LLMs can achieve strong performance on annotation tasks; however, these studies evaluate LLMs…

Computation and Language · Computer Science 2024-09-24 Nicholas Pangakis , Samuel Wolken

Accurate multi-turn intent classification is essential for advancing conversational AI systems. However, challenges such as the scarcity of comprehensive datasets and the complexity of contextual dependencies across dialogue turns hinder…

Computation and Language · Computer Science 2024-11-20 Junhua Liu , Yong Keat Tan , Bin Fu , Kwan Hui Lim

In spoken Task-Oriented Dialogue (TOD) systems, the choice of the semantic representation describing the users' requests is key to a smooth interaction. Indeed, the system uses this representation to reason over a database and its domain…

Artificial Intelligence · Computer Science 2024-06-21 Lucas Druart , Valentin Vielzeuf , Yannick Estève

Dialogue Topic Segmentation (DTS) aims to divide dialogues into coherent segments. DTS plays a crucial role in various NLP downstream tasks, but suffers from chronic problems: data shortage, labeling ambiguity, and incremental complexity of…

Computation and Language · Computer Science 2025-05-28 Seungmin Lee , Yongsang Yoo , Minhwa Jung , Min Song

Fine-grained opinion analysis of text provides a detailed understanding of expressed sentiments, including the addressed entity. Although this level of detail is valuable, annotating opinions in datasets for model training requires…

Computation and Language · Computer Science 2026-05-28 Gaurav Negi , MA Waskow , John McCrae , Omnia Zayed , Paul Buitelaar

Large Language Models (LLMs) are increasingly deployed to automatically label and analyze educational dialogue at scale, yet current pipelines lack reliable ways to detect when models are wrong. We investigate whether reasoning generated by…

Computation and Language · Computer Science 2026-02-11 Bakhtawar Ahtisham , Kirk Vanacore , Zhuqian Zhou , Jinsook Lee , Rene F. Kizilcec

Fine-tuning LLMs for classification typically maps inputs directly to labels. We ask whether attaching brief explanations to each label during fine-tuning yields better models. We evaluate conversational response quality along three axes:…

Machine Learning · Computer Science 2026-03-03 Vivswan Shah , Randy Cogill , Hanwei Yue , Gopinath Chennupati , Rinat Khaziev

Learning analytics researchers often analyze qualitative student data such as coded annotations or interview transcripts to understand learning processes. With the rise of generative AI, fully automated and human-AI workflows have emerged…

Computation and Language · Computer Science 2026-01-21 Elham Tajik , Conrad Borchers , Bahar Shahrokhian , Sebastian Simon , Ali Keramati , Sonika Pal , Sreecharan Sankaranarayanan

Although the annotation paradigm based on Large Language Models (LLMs) has made significant breakthroughs in recent years, its actual deployment still has two core bottlenecks: first, the cost of calling commercial APIs in large-scale…

Computation and Language · Computer Science 2025-06-23 Yao Lu , Zhaiyuan Ji , Jiawei Du , Yu Shanqing , Qi Xuan , Tianyi Zhou