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People increasingly seek personal advice from large language models (LLMs), yet whether humans follow their advice, and its consequences for their well-being, remains unknown. In a longitudinal randomised controlled trial with a…

Large language models (LLMs), like ChatGPT, are capable of computing affectionately nuanced text that therefore can shape online interactions, including dating. This study explores how individuals experience closeness and romantic interest…

Human-Computer Interaction · Computer Science 2025-04-22 Jessica Szczuka , Lisa Mühl , Paula Ebner , Simon Dubé

In response to the increasing mental health challenges faced by college students, we sought to understand their perspectives on how AI applications, particularly Large Language Models (LLMs), can be leveraged to enhance their mental…

Human-Computer Interaction · Computer Science 2024-09-27 Owen Xingjian Zhang , Shuyao Zhou , Jiayi Geng , Yuhan Liu , Sunny Xun Liu

Large language models (LLMs) have rapidly shifted from peripheral assistive tools to constant companions in everyday and even high stakes human decision making. Many users now consult these models about health, intimate relationships,…

Computers and Society · Computer Science 2026-02-26 Abas Bertina , Sara Shakeri

Artificial intelligence systems increasingly generate text intended to provide social and emotional support. Understanding how users perceive empathic qualities in such content is therefore critical. We examined differences in perceived…

Computers and Society · Computer Science 2026-02-20 Jonas Festor , Ivo Snels , Bennett Kleinberg

In human society, trust is an essential component of social attitude that helps build and maintain long-term, healthy relationships which creates a strong foundation for cooperation, enabling individuals to work together effectively and…

Human-Computer Interaction · Computer Science 2025-07-30 Anushka Debnath , Stephen Cranefield , Emiliano Lorini , Bastin Tony Roy Savarimuthu

Large language models (LLMs) are increasingly used for emotional support and mental health-related interactions outside clinical settings, yet little is known about how people evaluate and relate to these systems in everyday use. We analyze…

Computation and Language · Computer Science 2026-01-29 Elham Aghakhani , Rezvaneh Rezapour

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success:…

Computation and Language · Computer Science 2026-04-10 Emma Gueorguieva , Hongli Zhan , Jina Suh , Javier Hernandez , Tatiana Lau , Junyi Jessy Li , Desmond C. Ong

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Computation and Language · Computer Science 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

As large language models (LLMs) are increasingly used for work, personal, and therapeutic purposes, researchers have begun to investigate these models' implicit and explicit moral views. Previous work, however, focuses on asking LLMs to…

Computers and Society · Computer Science 2025-03-25 Andrew J. Peterson

Large language model-based agents are becoming increasingly popular as a low-cost mechanism to provide personalized, conversational advice, and have demonstrated impressive capabilities in relatively simple scenarios, such as movie…

Artificial Intelligence · Computer Science 2025-04-16 Takehiro Takayanagi , Kiyoshi Izumi , Javier Sanz-Cruzado , Richard McCreadie , Iadh Ounis

Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However,…

Human-Computer Interaction · Computer Science 2026-04-10 Kellie Yu Hui Sim , Roy Ka-Wei Lee , Kenny Tsu Wei Choo

For many people, anxiety, depression, and other social and mental factors can make composing text messages an active challenge. To remedy this problem, large language models (LLMs) may yet prove to be the perfect tool to assist users that…

Computation and Language · Computer Science 2024-02-08 N'yoma Diamond

Large Language Models (LLMs) are increasingly used not only for instrumental tasks, but as always-available and non-judgmental confidants for emotional support. Yet what drives adoption and how users perceive emotional support interactions…

Computation and Language · Computer Science 2026-05-19 Natalia Amat-Lefort , Mert Yazan , Amanda Cercas Curry , Flor Miriam Plaza-del-Arco

Large language models (LLMs) are used by over a billion people globally, most often to assist with writing. In this work, we demonstrate that LLMs not only alter the voice and tone of human writing, but also consistently alter the intended…

Computation and Language · Computer Science 2026-03-20 Marwa Abdulhai , Isadora White , Yanming Wan , Ibrahim Qureshi , Joel Leibo , Max Kleiman-Weiner , Natasha Jaques

Large Language Models (LLMs) excel in handling general knowledge tasks, yet they struggle with user-specific personalization, such as understanding individual emotions, writing styles, and preferences. Personalized Large Language Models…

Artificial Intelligence · Computer Science 2025-09-23 Jiahong Liu , Zexuan Qiu , Zhongyang Li , Quanyu Dai , Wenhao Yu , Jieming Zhu , Minda Hu , Menglin Yang , Tat-Seng Chua , Irwin King

This paper explores the effectiveness of using large language models (LLMs) for personalized movie recommendations from users' perspectives in an online field experiment. Our study involves a combination of between-subject prompt and…

Information Retrieval · Computer Science 2024-05-01 Ruixuan Sun , Xinyi Li , Avinash Akella , Joseph A. Konstan

Effective and safe human-machine collaboration requires the regulated and meaningful exchange of emotions between humans and artificial intelligence (AI). Current AI systems based on large language models (LLMs) can provide feedback that…

Computation and Language · Computer Science 2025-06-18 Xiuwen Wu , Hao Wang , Zhiang Yan , Xiaohan Tang , Pengfei Xu , Wai-Ting Siok , Ping Li , Jia-Hong Gao , Bingjiang Lyu , Lang Qin

Large language models (LLMs) are increasingly capable of providing users with advice in a wide range of professional domains, including legal advice. However, relying on LLMs for legal queries raises concerns due to the significant…

Computers and Society · Computer Science 2025-06-13 Inyoung Cheong , King Xia , K. J. Kevin Feng , Quan Ze Chen , Amy X. Zhang

With the rapid progress of Large Language Models (LLMs), the general public now has easy and affordable access to applications capable of answering most health-related questions in a personalized manner. These LLMs are increasingly proving…

Artificial Intelligence · Computer Science 2025-10-20 Emma Kondrup , Anne Imouza
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