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In this paper, we propose an end-to-end sentiment-aware conversational agent based on two models: a reply sentiment prediction model, which leverages the context of the dialogue to predict an appropriate sentiment for the agent to express…

Computation and Language · Computer Science 2022-07-26 Isabel Dias , Ricardo Rei , Patrícia Pereira , Luisa Coheur

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful…

Computation and Language · Computer Science 2022-06-02 Alexandros Papangelis , Nicole Chartier , Pankaj Rajan , Julia Hirschberg , Dilek Hakkani-Tur

People's identities change during life transitions, e.g., studying abroad. They bring everyday objects that embody memories and reflect their identities during such moves. To assist in these transitions, we ask how people's human identities…

Human-Computer Interaction · Computer Science 2026-01-28 Yuhui Xu , Minha Lee , Stephan Wensveen , Mahla Alizadeh , Mathias Funk

Large language models (LLMs) increasingly serve as the central control unit of AI agents, yet current approaches remain limited in their ability to deliver personalized interactions. While Retrieval Augmented Generation enhances LLM…

Artificial Intelligence · Computer Science 2025-10-10 Rebecca Westhäußer , Wolfgang Minker , Sebatian Zepf

Agency, the capacity to proactively shape events, is central to how humans interact and collaborate. While LLMs are being developed to simulate human behavior and serve as human-like agents, little attention has been given to the Agency…

Computation and Language · Computer Science 2024-02-09 Ashish Sharma , Sudha Rao , Chris Brockett , Akanksha Malhotra , Nebojsa Jojic , Bill Dolan

Our ability to build autonomous agents that leverage Generative AI continues to increase by the day. As builders and users of such agents it is unclear what parameters we need to align on before the agents start performing tasks on our…

Artificial Intelligence · Computer Science 2024-04-09 Nitesh Goyal , Minsuk Chang , Michael Terry

Conversational agents are increasingly integrated into the most private and intimate aspects of users' lives, from discussions of mental health to financial decisions. As a result, these systems have access to reams of sensitive user data.…

Human-Computer Interaction · Computer Science 2026-05-29 Jacob Erickson

As the use of interactive AI systems becomes increasingly prevalent in our daily lives, it is crucial to understand how individuals feel when interacting with such systems. In this work, we investigate the comfort level of individuals when…

Human-Computer Interaction · Computer Science 2023-03-01 Yi Ru Wang , Jiafei Duan , Sidharth Talia , Hao Zhu

Large Language Model-based Voice Assistants (LLM-VAs) are increasingly deployed in assistive settings for older adults, yet little is known about how an agent's personality shapes user perceptions of its explanations. This paper presents a…

Human-Computer Interaction · Computer Science 2026-04-30 Niharika Mathur , Hasibur Rahman , Smit Desai

The development of conversational agents (CAs) has shown strong potential in supporting mental health through dialogue. While many studies focus on CAs for individual psychological care, research on agents designed for couples facing…

Human-Computer Interaction · Computer Science 2025-10-21 Soyoung Jung , Sung Park

AI alignment is about ensuring AI systems only pursue goals and activities that are beneficial to humans. Most of the current approach to AI alignment is to learn what humans value from their behavioural data. This paper proposes a…

Artificial Intelligence · Computer Science 2023-10-06 Pei-Yu Chen , Myrthe L. Tielman , Dirk K. J. Heylen , Catholijn M. Jonker , M. Birna van Riemsdijk

Recent Large Language Model (LLM) based AI can exhibit recognizable and measurable personality traits during conversations to improve user experience. However, as human understandings of their personality traits can be affected by their…

Human-Computer Interaction · Computer Science 2026-01-21 Jingshu Li , Tianqi Song , Nattapat Boonprakong , Zicheng Zhu , Yitian Yang , Yi-Chieh Lee

Understanding and classifying user personas is critical for delivering effective personalization. While persona information offers valuable insights, its full potential is realized only when contextualized, linking user characteristics with…

Human-Computer Interaction · Computer Science 2026-02-05 Saleh Afzoon , Amin Beheshti , Usman Naseem

Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…

Human-Computer Interaction · Computer Science 2025-03-05 Jiangbo Yu , Jinhua Zhao , Luis Miranda-Moreno , Matthew Korp

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Generic AI auto-complete for message composition often fails to capture the nuance of personal identity, requiring editing. While harmless in low-stakes settings, for users of Augmentative and Alternative Communication (AAC) devices, who…

Human-Computer Interaction · Computer Science 2026-02-23 Tobias M. Weinberg , Ricardo E. Gonzalez Penuela , Stephanie Valencia , Thijs Roumen

Persona-based dialogue systems aim to generate consistent responses based on historical context and predefined persona. Unlike conventional dialogue generation, the persona-based dialogue needs to consider both dialogue context and persona,…

Computation and Language · Computer Science 2024-01-11 Qiushi Huang , Yu Zhang , Tom Ko , Xubo Liu , Bo Wu , Wenwu Wang , Lilian Tang

The humans are affective and cognitive beings relying on memories for their individual and social identities. Also, human dyadic bonds require some common beliefs such as empathetic behaviour for better interaction. In this sense, research…

Computers and Society · Computer Science 2020-03-11 Nuno A. C. Henriques , Helder Coelho , Leonel Garcia-Marques

When deployed, AI agents will encounter problems that are beyond their autonomous problem-solving capabilities. Leveraging human assistance can help agents overcome their inherent limitations and robustly cope with unfamiliar situations. We…

Machine Learning · Computer Science 2022-06-24 Khanh Nguyen , Yonatan Bisk , Hal Daumé

Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…

Artificial Intelligence · Computer Science 2018-03-29 Vinayak Mathur , Arpit Singh
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