Related papers: The Gray Area: Characterizing Moderator Disagreeme…
Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit…
Developing a strong community requires empowered leadership capable of overcoming governance challenges. New online platforms have given users opportunities to practice governance through content moderation roles. The over 2.8 million…
Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
When discussing difficult topics online, is it common to meaningfully engage with people from diverse perspectives? Why or why not? Could features of the online environment be redesigned to encourage civil conversation across difference? In…
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
On Reddit, the moderation queue (modqueue) is a primary interface for moderators to review reported content. Despite its central role in Reddit's community-reliant moderation model, little is known about how moderators actually use it in…
Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…
Making online social communities 'better' is a challenging undertaking, as online communities are extraordinarily varied in their size, topical focus, and governance. As such, what is valued by one community may not be valued by another.…
Rules are a critical component of the functioning of nearly every online community, yet it is challenging for community moderators to make data-driven decisions about what rules to set for their communities. The connection between a…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…
This paper uses a multi-layer network model to study deliberation in online discussion platforms, focusing on the Reddit platform. The model comprises two layers: a discussion layer, which represents the comment-to-comment replies as a…
Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…
Most platforms, including Reddit, face a dilemma when applying interventions such as subreddit bans to toxic communities -- do they risk angering their user base by proactively enforcing stricter controls on discourse or do they defer…
Extensive efforts in automated approaches for content moderation have been focused on developing models to identify toxic, offensive, and hateful content with the aim of lightening the load for moderators. Yet, it remains uncertain whether…
Online platforms like Reddit, Wikipedia, and Facebook are integral to modern life, enabling content creation and sharing through posts, comments, and discussions. Despite their virtual and often anonymous nature, these platforms need rules…
In this dataset paper, we present a three-stage process to collect Reddit comments that are removed comments by moderators of several subreddits, for violating subreddit rules and guidelines. Other than the fact that these comments were…
Research into community content moderation often assumes that moderation teams govern with a single, unified voice. However, recent work has found that moderators disagree with one another at modest, but concerning rates. The problem is not…
Community rules play a key part in enabling or constraining the behaviors of members in online communities. However, little is unknown regarding whether and to what degree changing rules actually affects community dynamics. In this paper,…
Online volunteers are a crucial labor force that keeps many for-profit systems afloat (e.g. social media platforms and online review sites). Despite their substantial role in upholding highly valuable technological systems, online…