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Dialogues are a predominant mode of communication for humans, and it is immensely helpful to have automatically generated summaries of them (e.g., to revise key points discussed in a meeting, to review conversations between customer agents…

Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify…

Tables are pervasive in diverse documents, making table recognition (TR) a fundamental task in document analysis. Existing modular TR pipelines separately model table structure and content, leading to suboptimal integration and complex…

Technical Debts (TD) are problems of the internal software quality. They are often contracted due to tight project deadlines, for example quick fixes and workarounds, and can make future changes more costly or impossible. TD prevention…

Time-Triggered Ethernet (TTEthernet) has been widely applied in many scenarios such as industrial internet, automotive electronics, and aerospace, where offline routing and scheduling for TTEthernet has been largely investigated. However,…

High-quality code documentation is crucial for software development especially in the era of AI. However, generating it automatically using Large Language Models (LLMs) remains challenging, as existing approaches often produce incomplete,…

Monte Carlo tree search (MCTS) is one of the most capable online search algorithms for sequential planning tasks, with significant applications in areas such as resource allocation and transit planning. Despite its strong performance in…

Large Language Models (LLMs) have emerged as powerful tools for automating complex reasoning and decision-making tasks. In telecommunications, they hold the potential to transform network optimization, automate troubleshooting, enhance…

The success of large language models (LLMs) depends heavily on large-scale, high-quality instruction-following and reinforcement datasets. However, generating such data through human annotation is prohibitively time-consuming particularly…

The advent of telemedicine represents a transformative development in leveraging technology to extend the reach of specialized medical expertise to remote surgeries, a field where the immediacy of expert guidance is paramount. However, the…

Several applications demand the timely detection of critical situations, such as threats to safety and transparency, over high-velocity streams of symbolic events. This demand has motivated the development of (i) event specification…

Ensuring the reliability and availability of complex networked services demands effective root cause analysis (RCA) across cloud environments, data centers, and on-premises networks. Traditional RCA methods, which involve manual inspection…

The rapid evolution of the telecommunication industry necessitates efficient troubleshooting processes to maintain network reliability, software maintainability, and service quality. Trouble Reports (TRs), which document issues in…

A novel method is presented and explored within the framework of Potts neural networks for solving optimization problems with a non-trivial topology, with the airline crew scheduling problem as a target application. The key ingredient to…

This paper studies a sequential decision-making problem in a two-stage queueing system modeled after operations in CVS MinuteClinics, where nurse practitioners (NPs) oversee patient care throughout the entire visit. All services are…

Dialog system developers need high-quality data to train, fine-tune and assess their systems. They often use crowdsourcing for this since it provides large quantities of data from many workers. However, the data may not be of sufficiently…

Content providers build serving stacks to deliver content to users. An important goal of a content provider is to ensure good user experience, since user experience has an impact on revenue. In this paper, we describe a system at Yahoo…

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long…

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in…

Transit agencies that operate on-demand transportation services have to respond to trip requests from passengers in real time, which involves solving dynamic vehicle routing problems with pick-up and drop-off constraints. Based on…