English
Related papers

Related papers: Beyond IVR: Benchmarking Customer Support LLM Agen…

200 papers

As LLM-based agents are increasingly deployed in real-life scenarios, existing benchmarks fail to capture their inherent complexity of handling extensive information, leveraging diverse resources, and managing dynamic user interactions. To…

Computation and Language · Computer Science 2025-10-20 Wei He , Yueqing Sun , Hongyan Hao , Xueyuan Hao , Zhikang Xia , Qi Gu , Chengcheng Han , Dengchang Zhao , Hui Su , Kefeng Zhang , Man Gao , Xi Su , Xiaodong Cai , Xunliang Cai , Yu Yang , Yunke Zhao

Building on the success of large language models (LLMs), recent advancements such as GPT-4o have enabled real-time speech interactions through LLM-based voice assistants, offering a significantly improved user experience compared to…

Computation and Language · Computer Science 2024-12-12 Yiming Chen , Xianghu Yue , Chen Zhang , Xiaoxue Gao , Robby T. Tan , Haizhou Li

Large Language Models (LLMs) show promise as data analysis agents, but existing benchmarks overlook the iterative nature of the field, where experts' decisions evolve with deeper insights of the dataset. To address this, we introduce…

Computation and Language · Computer Science 2025-06-09 Hanyu Li , Haoyu Liu , Tingyu Zhu , Tianyu Guo , Zeyu Zheng , Xiaotie Deng , Michael I. Jordan

Travel planning is a realistic task for evaluating the planning and tool-use abilities of LLM agents. However, existing benchmarks typically assume only a single user, thereby avoiding one of the most challenging aspects of real-world…

Computation and Language · Computer Science 2026-05-26 Xiang Cheng , Yulan Hu , Lulu Zheng , Zheng Pan , Xin Li , Yong Liu

Travel planning is a natural real-world task to test large language models' (LLMs) planning and tool-use abilities. Although prior work has studied LLM performance on travel planning, existing settings still differ from real-world needs,…

Artificial Intelligence · Computer Science 2026-04-22 Xiang Cheng , Yulan Hu , Xiangwen Zhang , Lu Xu , Lide Tan , Zheng Pan , Xin Li , Yong Liu

The increasing agentic capabilities of Large Language Models (LLMs) have enabled their deployment in real-world applications, such as cloud services, where customer-assistant interactions exhibit high technical complexity and long-horizon…

Recent advancements have underscored the potential of large language model (LLM)-based agents in financial decision-making. Despite this progress, the field currently encounters two main challenges: (1) the lack of a comprehensive LLM agent…

Large Language Models (LLMs)-based agents have made impressive progress in reasoning and tool use, enabling them to solve complex tasks. However, their ability to proactively collaborate with users, especially when goals are vague,…

Deep research agents powered by Large Language Models (LLMs) can perform multi-step reasoning, web exploration, and long-form report generation. However, most existing systems operate in an autonomous manner, assuming fully specified user…

Computation and Language · Computer Science 2026-01-13 Yingchaojie Feng , Qiang Huang , Xiaoya Xie , Zhaorui Yang , Jun Yu , Wei Chen , Anthony K. H. Tung

The emergence of agentic recommender systems powered by Large Language Models (LLMs) represents a paradigm shift in personalized recommendations, leveraging LLMs' advanced reasoning and role-playing capabilities to enable autonomous,…

Information Retrieval · Computer Science 2025-05-29 Yu Shang , Peijie Liu , Yuwei Yan , Zijing Wu , Leheng Sheng , Yuanqing Yu , Chumeng Jiang , An Zhang , Fengli Xu , Yu Wang , Min Zhang , Yong Li

Route-planning agents powered by large language models (LLMs) have emerged as a promising paradigm for supporting everyday human mobility through natural language interaction and tool-mediated decision making. However, systematic evaluation…

Artificial Intelligence · Computer Science 2026-02-27 Zhiheng Song , Jingshuai Zhang , Chuan Qin , Chao Wang , Chao Chen , Longfei Xu , Kaikui Liu , Xiangxiang Chu , Hengshu Zhu

Large Language Models (LLMs) based autonomous agents demonstrate multifaceted capabilities to contribute substantially to economic production. However, existing benchmarks remain focused on single agentic capability, failing to capture…

Artificial Intelligence · Computer Science 2026-04-24 Keyu Li , Junhao Shi , Yang Xiao , Mohan Jiang , Jie Sun , Yunze Wu , Dayuan Fu , Shijie Xia , Xiaojie Cai , Tianze Xu , Weiye Si , Wenjie Li , Dequan Wang , Pengfei Liu

Large language model (LLM) agents are increasingly expected to operate in enterprise environments, where work is distributed across specialized roles, permission-controlled systems, and cross-departmental procedures. However, existing…

Existing benchmarks for Large Language Model (LLM) agents focus on task completion under idealistic settings but overlook reliability in real-world, user-facing applications. In domains, such as in-car voice assistants, users often issue…

Artificial Intelligence · Computer Science 2026-01-30 Johannes Kirmayr , Lukas Stappen , Elisabeth André

Web agents enable users to perform tasks on web browsers through natural language interaction. Evaluating web agents trajectories is an important problem, since it helps us determine whether the agent successfully completed the tasks.…

With the growing demand for intelligent in-vehicle experiences, vehicle-based agents are evolving from simple assistants to long-term companions. This evolution requires agents to continuously model multi-user preferences and make reliable…

Artificial Intelligence · Computer Science 2026-03-26 Yuhao Chen , Yi Xu , Xinyun Ding , Xiang Fang , Shuochen Liu , Luxi Lin , Qingyu Zhang , Ya Li , Quan Liu , Tong Xu

Language agents, built on top of language models (LMs), are systems that can interact with complex environments, such as the open web. In this work, we examine whether such agents can perform realistic and time-consuming tasks on the web,…

Computation and Language · Computer Science 2024-10-22 Ori Yoran , Samuel Joseph Amouyal , Chaitanya Malaviya , Ben Bogin , Ofir Press , Jonathan Berant

Large language models (LLMs) demonstrate strong potential as agents for tool invocation due to their advanced comprehension and planning capabilities. Users increasingly rely on LLM-based agents to solve complex missions through iterative…

Artificial Intelligence · Computer Science 2025-04-17 Peijie Yu , Yifan Yang , Jinjian Li , Zelong Zhang , Haorui Wang , Xiao Feng , Feng Zhang

Recently, large language model (LLM)-based agents have achieved significant success in interactive environments, attracting significant academic and industrial attention. Despite these advancements, current research predominantly focuses on…

Computation and Language · Computer Science 2025-05-22 Peng Wang , Ruihan Tao , Qiguang Chen , Mengkang Hu , Libo Qin

Large scale Speech Language Models have enabled voice assistants capable of understanding natural spoken queries and performing complex tasks. However, existing speech benchmarks largely focus on isolated capabilities such as transcription…

Artificial Intelligence · Computer Science 2026-02-16 Dhruv Jain , Harshit Shukla , Gautam Rajeev , Ashish Kulkarni , Chandra Khatri , Shubham Agarwal
‹ Prev 1 2 3 10 Next ›