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Conversational agents based on Large Language Models (LLMs) have recently emerged as powerful tools for human-computer interaction. Nevertheless, their black-box nature implies challenges in predictability and a lack of personalization,…

Computation and Language · Computer Science 2026-04-07 Barbara Gendron , Gaël Guibon , Mathieu d'Aquin

Large Language Models (LLMs) represent a landmark achievement in Artificial Intelligence (AI), demonstrating unprecedented proficiency in procedural tasks such as text generation, code completion, and conversational coherence. These…

Artificial Intelligence · Computer Science 2025-05-07 Schaun Wheeler , Olivier Jeunen

Medical conversational AI (AI) plays a pivotal role in the development of safer and more effective medical dialogue systems. However, existing benchmarks and evaluation frameworks for assessing the information-gathering and diagnostic…

Computation and Language · Computer Science 2026-01-08 Lecheng Gong , Weimin Fang , Ting Yang , Dongjie Tao , Chunxiao Guo , Peng Wei , Bo Xie , Jinqun Guan , Zixiao Chen , Fang Shi , Jinjie Gu , Junwei Liu

Access to accurate and actionable harm reduction information can directly impact the health outcomes of People Who Use Drugs (PWUD), yet existing online channels often fail to meet their diverse and dynamic needs due to limitations in…

Human-Computer Interaction · Computer Science 2025-07-15 Kaixuan Wang , Jason T. Jacques , Chenxin Diao , Carl-Cyril J Dreue

Psychotherapy reaches only a small fraction of individuals suffering from mental disorders due to social stigma and the limited availability of therapists. Large language models (LLMs), when equipped with professional psychotherapeutic…

Computation and Language · Computer Science 2025-09-04 Yougen Zhou , Ningning Zhou , Qin Chen , Jie Zhou , Aimin Zhou , Liang He

We investigate the use of Large Language Models (LLMs) to equip neural robotic agents with human-like social and cognitive competencies, for the purpose of open-ended human-robot conversation and collaboration. We introduce a modular and…

Robotics · Computer Science 2024-09-30 Philipp Allgeuer , Hassan Ali , Stefan Wermter

Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…

Computation and Language · Computer Science 2026-01-23 John Mendonça , Alon Lavie , Isabel Trancoso

The recent advancements in artificial intelligence highlight the potential of language models in psychological health support. While models trained on data from mental health service platform have achieved preliminary success, challenges…

Computation and Language · Computer Science 2024-03-26 Hongbin Na

Frontier large language models (LLMs) such as ChatGPT, Grok and Gemini are increasingly used for mental-health support with anxiety, trauma and self-worth. Most work treats them as tools or as targets of personality tests, assuming they…

Computers and Society · Computer Science 2025-12-18 Afshin Khadangi , Hanna Marxen , Amir Sartipi , Igor Tchappi , Gilbert Fridgen

The rapid rise in popularity of Large Language Models (LLMs) with emerging capabilities has spurred public curiosity to evaluate and compare different LLMs, leading many researchers to propose their own LLM benchmarks. Noticing preliminary…

Artificial Intelligence · Computer Science 2025-05-15 Timothy R. McIntosh , Teo Susnjak , Nalin Arachchilage , Tong Liu , Paul Watters , Malka N. Halgamuge

Peer-run organizations (PROs) provide critical, recovery-based behavioral health support rooted in lived experience. As large language models (LLMs) enter this domain, their scale, conversationality, and opacity introduce new challenges for…

Human-Computer Interaction · Computer Science 2026-02-10 Cindy Peng , Megan Chai , Gao Mo , Naveen Raman , Ningjing Tang , Shannon Pagdon , Margaret Swarbrick , Nev Jones , Fei Fang , Hong Shen

Psychological consultation is essential for improving mental health and well-being, yet challenges such as the shortage of qualified professionals and scalability issues limit its accessibility. To address these challenges, we explore the…

Computation and Language · Computer Science 2024-08-30 Rafael Souza , Jia-Hao Lim , Alexander Davis

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

Computation and Language · Computer Science 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Online spaces involve diverse communities engaging in various forms of collaboration, which naturally give rise to discussions, some of which inevitably escalate into conflict or disputes. To address such situations, AI has primarily been…

Human-Computer Interaction · Computer Science 2025-09-16 Soobin Cho , Mark Zachry , David W. McDonald

Existing benchmarks that assess Language Models (LMs) as Language Agents (LAs) for tool use primarily focus on stateless, single-turn interactions or partial evaluations, such as tool selection in a single turn, overlooking the inherent…

Computation and Language · Computer Science 2025-05-20 Hongru Wang , Wenyu Huang , Yufei Wang , Yuanhao Xi , Jianqiao Lu , Huan Zhang , Nan Hu , Zeming Liu , Jeff Z. Pan , Kam-Fai Wong

In architectural interior design, miscommunication frequently arises as clients lack design knowledge, while designers struggle to explain complex spatial relationships, leading to delayed timelines and financial losses. Recent advancements…

Artificial Intelligence · Computer Science 2026-03-17 Ren Jian Lim , Rushi Dai

Limited access to mental healthcare, extended wait times, and increasing capabilities of Large Language Models (LLMs) has led individuals to turn to LLMs for fulfilling their mental health needs. However, examining the multi-turn mental…

Computation and Language · Computer Science 2025-05-29 Mohit Chandra , Siddharth Sriraman , Harneet Singh Khanuja , Yiqiao Jin , Munmun De Choudhury

We introduce a pipeline that leverages Large Language Models (LLMs) to transform single-turn psychotherapy counseling sessions into multi-turn interactions. While AI-supported online counseling services for individuals with mental disorders…

Computation and Language · Computer Science 2024-06-14 Jun-Woo Kim , Ji-Eun Han , Jun-Seok Koh , Hyeon-Tae Seo , Du-Seong Chang

Large Language Models (LLMs) are democratizing access to personalized tutoring; however, their effectiveness is hindered by challenges in processing multimodal content, which limits AI's potential to provide equitable, high-quality STEM…

The recent boom of large language models (LLMs) has re-ignited the hope that artificial intelligence (AI) systems could aid medical diagnosis. Yet despite dazzling benchmark scores, LLM assistants have yet to deliver measurable improvements…

Artificial Intelligence · Computer Science 2025-07-03 Matthew JY Kang , Wenli Yang , Monica R Roberts , Byeong Ho Kang , Charles B Malpas