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As the modern microservice architecture for cloud applications grows in popularity, cloud services are becoming increasingly complex and more vulnerable to misconfiguration and software bugs. Traditional approaches rely on expert input to…

Software Engineering · Computer Science 2026-05-21 Rohan Kumar , Jason Li , Zongshun Zhang , Syed Mohammad Qasim , Gianluca Stringhini , Ayse K. Coskun

Root cause analysis (RCA) is essential for diagnosing failures within complex software systems to ensure system reliability. The highly distributed and interdependent nature of modern cloud-based systems often complicates RCA efforts,…

Software Engineering · Computer Science 2026-02-02 Evelien Riddell , James Riddell , Gengyi Sun , Michał Antkiewicz , Krzysztof Czarnecki

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the…

Computation and Language · Computer Science 2024-01-26 Xuchao Zhang , Supriyo Ghosh , Chetan Bansal , Rujia Wang , Minghua Ma , Yu Kang , Saravan Rajmohan

Failures in complex systems demand rapid Root Cause Analysis (RCA) to prevent cascading damage. Existing RCA methods that operate without dependency graph typically assume that the root cause having the highest anomaly score. This…

Machine Learning · Computer Science 2026-01-30 Luan Pham

Incident management for large cloud services is a complex and tedious process and requires significant amount of manual efforts from on-call engineers (OCEs). OCEs typically leverage data from different stages of the software development…

Networking and Internet Architecture · Computer Science 2024-04-08 Drishti Goel , Fiza Husain , Aditya Singh , Supriyo Ghosh , Anjaly Parayil , Chetan Bansal , Xuchao Zhang , Saravan Rajmohan

Ensuring the reliability and availability of cloud services necessitates efficient root cause analysis (RCA) for cloud incidents. Traditional RCA methods, which rely on manual investigations of data sources such as logs and traces, are…

Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce. Typically RCA investigation leverages data-sources…

Information Retrieval · Computer Science 2022-04-26 Amrita Saha , Steven C. H. Hoi

The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA), a critical part of the incident management process, is a…

Software Engineering · Computer Science 2024-03-08 Devjeet Roy , Xuchao Zhang , Rashi Bhave , Chetan Bansal , Pedro Las-Casas , Rodrigo Fonseca , Saravan Rajmohan

While cloud-native microservice architectures have revolutionized software development, their inherent operational complexity makes failure Root Cause Analysis (RCA) a critical yet challenging task. Numerous data-driven RCA models have been…

Software Engineering · Computer Science 2025-12-24 Aoyang Fang , Songhan Zhang , Yifan Yang , Haotong Wu , Junjielong Xu , Xuyang Wang , Rui Wang , Manyi Wang , Qisheng Lu , Pinjia He

AI-based monitoring has become crucial for cloud-based services due to its scale. A common approach to AI-based monitoring is to detect causal relationships among service components and build a causal graph. Availability of domain…

Distributed, Parallel, and Cluster Computing · Computer Science 2023-03-21 Sarthak Chakraborty , Shaddy Garg , Shubham Agarwal , Ayush Chauhan , Shiv Kumar Saini

Root Cause Analysis (RCA) is becoming increasingly crucial for ensuring the reliability of microservice systems. However, performing RCA on modern microservice systems can be challenging due to their large scale, as they usually comprise…

Runtime failure and performance degradation is commonplace in modern cloud systems. For cloud providers, automatically determining the root cause of incidents is paramount to ensuring high reliability and availability as prompt fault…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-07-12 Zhiqiang Xie , Yujia Zheng , Lizi Ottens , Kun Zhang , Christos Kozyrakis , Jonathan Mace

Cloud applications are increasingly shifting from large monolithic services, to complex graphs of loosely-coupled microservices. Despite their advantages, microservices also introduce cascading QoS violations in cloud applications, which…

Distributed, Parallel, and Cluster Computing · Computer Science 2021-12-14 Yu Gan , Mingyu Liang , Sundar Dev , David Lo , Christina Delimitrou

Root cause analysis is one of the most crucial operations in software reliability regarding system performance diagnostic. It aims to identify the root causes of system performance anomalies, allowing the resolution or the future prevention…

Software Engineering · Computer Science 2025-01-22 Andrea Tonon , Meng Zhang , Bora Caglayan , Fei Shen , Tong Gui , MingXue Wang , Rong Zhou

Incident management is essential to maintain the reliability and availability of cloud computing services. Cloud vendors typically disclose incident reports to the public, summarizing the failures and recovery process to help minimize their…

Performance · Computer Science 2026-03-18 Xiaoyu Chu , Shashikant Ilager , Yizhen Zang , Sacheendra Talluri , Alexandru Iosup

Root cause analysis (RCA) in microservice systems is challenging, requiring on-call engineers to rapidly diagnose failures across heterogeneous telemetry such as metrics, logs, and traces. Traditional RCA methods often focus on single…

Artificial Intelligence · Computer Science 2025-08-19 Yifang Tian , Yaming Liu , Zichun Chong , Zihang Huang , Hans-Arno Jacobsen

Despite significant reliability efforts, large-scale cloud services inevitably experience production incidents that can significantly impact service availability and customer's satisfaction. Worse, in many cases one incident can lead to…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-03-28 Supriyo Ghosh , Karish Grover , Jimmy Wong , Chetan Bansal , Rakesh Namineni , Mohit Verma , Saravan Rajmohan

In recent years, the widespread adoption of distributed microservice architectures within the industry has significantly increased the demand for enhanced system availability and robustness. Due to the complex service invocation paths and…

Machine Learning · Computer Science 2025-04-23 Ziming Zhao , Zhenwei Wang , Tiehua Zhang , Zhishu Shen , Hai Dong , Zhen Lei , Xingjun Ma , Gaowei Xu , Zhijun Ding , Yun Yang

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a…

Software Engineering · Computer Science 2022-06-14 Mingjie Li , Zeyan Li , Kanglin Yin , Xiaohui Nie , Wenchi Zhang , Kaixin Sui , Dan Pei

Root cause analysis in microservice systems typically involves two core tasks: root cause localization (RCL) and failure type identification (FTI). Despite substantial research efforts, conventional diagnostic approaches still face two key…

Machine Learning · Computer Science 2025-11-25 Shuaiyu Xie , Hanbin He , Jian Wang , Bing Li
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