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Sentiment polarity of tweets, blog posts or product reviews has become highly attractive and is utilized in recommender systems, market predictions, business intelligence and more. Deep learning techniques are becoming top performers on…
In today's mobile application marketplace, the ability of consumers to make informed choices regarding their privacy is extremely limited. Consumers largely rely on privacy policies and app permission mechanisms, but these do an inadequate…
Ask ChatGPT about vacation planning, and it may infer your income. Ask it about medication, and it may infer your medical history. Because such inferences can expose more information than users intend to reveal, prior work argues that they…
Sentiment analysis in low-resource, culturally nuanced contexts challenges conventional NLP approaches that assume fixed labels and universal affective expressions. We present a diagnostic framework that treats sentiment as a…
This paper explores the application of AI and NLP techniques for user feedback analysis in the context of heavy machine crane products. By leveraging AI and NLP, organizations can gain insights into customer perceptions, improve product…
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of…
We present an analysis of 12 million instances of privacy-relevant reviews publicly visible on the Google Play Store that span a 10 year period. By leveraging state of the art NLP techniques, we examine what users have been writing about…
User feedback is becoming an increasingly important source of information for requirements engineering, user interface design, and software engineering in general. Nowadays, user feedback is largely available and easily accessible in social…
To understand how end-users conceptualize consequences of cyber security attacks, we performed a card sorting study, a well-known technique in Cognitive Sciences, where participants were free to group the given consequences of chosen cyber…
Privacy policies are long, complex documents that end-users seldom read. Privacy labels aim to ameliorate these issues by providing succinct summaries of salient data practices. In December 2020, Apple began requiring that app developers…
Despite advances in the field of privacy-preserving Natural Language Processing (NLP), a significant challenge remains the accurate evaluation of privacy. As a potential solution, using LLMs as a privacy evaluator presents a promising…
In the rapidly evolving landscape of AI-mediated communication (AIMC), tools powered by Large Language Models (LLMs) are becoming integral to interpersonal communication. Employing a mixed-methods approach, we conducted a one-week diary and…
Information about individuals can help to better understand what they say, particularly in social media where texts are short. Current approaches to modelling social media users pay attention to their social connections, but exploit this…
We present results from a longitudinal study of 34 iPh-one 3GS users, called LiveLab. LiveLab collected unprecedented usage data through an in-device, programmable logger and several structured interviews with the participants throughout…
The rapid growth of AI-driven mental health mobile apps has raised concerns about their ethical considerations and user trust. This study proposed a natural language processing (NLP)-based framework to evaluate ethical aspects from…
Sentiment analysis is the Natural Language Processing (NLP) task dealing with the detection and classification of sentiments in texts. While some tasks deal with identifying the presence of sentiment in the text (Subjectivity analysis),…
Internet social networks have become a ubiquitous application allowing people to easily share text, pictures, and audio and video files. Popular networks include WhatsApp, Facebook, Reddit and LinkedIn. We present an extensive study of the…
Email is a private medium of communication, and the inherent privacy constraints form a major obstacle in developing effective spam filtering methods which require access to a large amount of email data belonging to multiple users. To…
In this paper, we describe the Lithium Natural Language Processing (NLP) system - a resource-constrained, high- throughput and language-agnostic system for information extraction from noisy user generated text on social media. Lithium NLP…
Availability, collection and access to quantitative data, as well as its limitations, often make qualitative data the resource upon which development programs heavily rely. Both traditional interview data and social media analysis can…