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Traditional methods of collecting user feedback through transit surveys are often time-consuming, resource intensive, and costly. In this paper, we propose a novel NLP-based framework that harnesses the vast, abundant, and inexpensive data…
Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion…
Over the course of the recent decade, tremendous progress has been made in the areas of machine learning and natural language processing, which opened up vast areas of potential application use cases, including hiring and human resource…
Sentiment analysis has been emerging recently as one of the major natural language processing (NLP) tasks in many applications. Especially, as social media channels (e.g. social networks or forums) have become significant sources for brands…
Language model (LM) agents that act on users' behalf for personal tasks (e.g., replying emails) can boost productivity, but are also susceptible to unintended privacy leakage risks. We present the first study on people's capacity to oversee…
As a key supplement to privacy policies that are known to be lengthy and difficult to read, Apple has launched the app privacy labels, which purportedly help users more easily understand an app's privacy practices. However, false and…
Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their…
Natural Language Processing (NLP) is one of the most revolutionary technologies today. It uses artificial intelligence to understand human text and spoken words. It is used for text summarization, grammar checking, sentiment analysis, and…
Once language models (LMs) are deployed, they can interact with users long-term, ideally evolving based on their feedback. Asking for direct user feedback can be disruptive; thus, we study harvesting implicit user feedback from user-LM…
Data search for scientific research is more complex than a simple web search. The emergence of large language models (LLMs) and their applicability for scientific tasks offers new opportunities for researchers who are looking for data,…
Automatic analysis of customer data for businesses is an area that is of interest to companies. Business to business data is studied rarely in academia due to the sensitive nature of such information. Applying natural language processing…
Intelligence analysts' roles include analyzing reports, identifying important information relevant to the current state of affairs, and communicating their takeaways. These reports are then analyzed and reported to decision-makers or…
Software systems are ubiquitous, and their use is ingrained in our everyday lives. They enable us to get in touch with people quickly and easily, support us in gathering information, and help us perform our daily tasks. In return, we…
In the last few years thousands of scientific papers have investigated sentiment analysis, several startups that measure opinions on real data have emerged and a number of innovative products related to this theme have been developed. There…
When people interpret text, they rely on inferences that go beyond the observed language itself. Inspired by this observation, we introduce a method for the analysis of text that takes implicitly communicated content explicitly into…
Large Language Models (LLMs) excel at producing broadly relevant text, but this generality becomes a limitation when user-specific preferences are required, such as recommending restaurants or planning travel. In these scenarios, users…
Given the importance of understanding the interaction between mobile devices and their users, app usage patterns have been studied in various contexts. However, prior work has not fully investigated longitudinal changes to app usage…
Analyzing texts such as open-ended responses, headlines, or social media posts is a time- and labor-intensive process highly susceptible to bias. LLMs are promising tools for text analysis, using either a predefined (top-down) or a…
The number and dynamic nature of web and mobile applications presents significant challenges for assessing their compliance with data protection laws. In this context, symbolic and statistical Natural Language Processing (NLP) techniques…
This document concerns data readiness in the context of machine learning and Natural Language Processing. It describes how an organization may proceed to identify, make available, validate, and prepare data to facilitate automated analysis…