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In recent years, integrating large language models (LLMs) into recommender systems has created new opportunities for improving recommendation quality. However, a comprehensive benchmark is needed to thoroughly evaluate and compare the…

Information Retrieval · Computer Science 2025-10-30 Qijiong Liu , Jieming Zhu , Lu Fan , Kun Wang , Hengchang Hu , Wei Guo , Yong Liu , Xiao-Ming Wu

Traditional recommender systems (RS) typically use user-item rating histories as their main data source. However, deep generative models now have the capability to model and sample from complex data distributions, including user-item…

Conversational recommender systems (CRSs) aim to understand the information needs and preferences expressed in a dialogue to recommend suitable items to the user. Most of the existing conversational recommendation datasets are synthesized…

Information Retrieval · Computer Science 2023-05-09 Yuanxing Liu , Weinan Zhang , Baohua Dong , Yan Fan , Hang Wang , Fan Feng , Yifan Chen , Ziyu Zhuang , Hengbin Cui , Yongbin Li , Wanxiang Che

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Computation and Language · Computer Science 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

Recent advances in generative AI have led to remarkable interest in using systems that rely on large language models (LLMs) for practical applications. However, meaningful evaluation of these systems in real-world scenarios comes with a…

Artificial Intelligence · Computer Science 2025-07-22 Ethan M. Rudd , Christopher Andrews , Philip Tully

We tackle the challenge of integrating large language models (LLMs) with external recommender systems to enhance domain expertise in conversational recommendation (CRS). Current LLM-based CRS approaches primarily rely on zero/few-shot…

Information Retrieval · Computer Science 2026-03-31 Chuang Li , Weida Liang , Hengchang Hu , See-Kiong Ng , Min-Yen Kan , Haizhou Li , Yang Deng

Recommender systems (RSs) have become an essential tool for mitigating information overload in a range of real-world applications. Recent trends in RSs have revealed a major paradigm shift, moving the spotlight from model-centric…

Information Retrieval · Computer Science 2024-05-29 Riwei Lai , Rui Chen , Chi Zhang

The conversational recommender systems (CRSs) have received extensive attention in recent years. However, most of the existing works focus on various deep learning models, which are largely limited by the requirement of large-scale…

Information Retrieval · Computer Science 2022-03-21 Jun Quan , Ze Wei , Qiang Gan , Jingqi Yao , Jingyi Lu , Yuchen Dong , Yiming Liu , Yi Zeng , Chao Zhang , Yongzhi Li , Huang Hu , Yingying He , Yang Yang , Daxin Jiang

Recommender systems (RSs) play a central role in connecting users to content, products, and services, matching candidate items to users based on their preferences. While traditional RSs rely on implicit user feedback signals, conversational…

Artificial Intelligence · Computer Science 2023-10-11 Jihwan Jeong , Yinlam Chow , Guy Tennenholtz , Chih-Wei Hsu , Azamat Tulepbergenov , Mohammad Ghavamzadeh , Craig Boutilier

The ideal conversational recommender system (CRS) acts like a savvy salesperson, adapting its language and suggestions to each user's level of expertise. However, most current systems treat all users as experts, leading to frustrating and…

Information Retrieval · Computer Science 2025-12-16 Ivica Kostric , Ujwal Gadiraju , Krisztian Balog

Sequential Recommendation Systems (SRS) have become essential in many real-world applications. However, existing SRS methods often rely on collaborative filtering signals and fail to capture real-time user preferences, while Conversational…

Information Retrieval · Computer Science 2025-09-12 Yifan Wang , Shen Gao , Jiabao Fang , Rui Yan , Billy Chiu , Shuo Shang

Of the many commercial and scientific opportunities provided by large language models (LLMs; including Open AI's ChatGPT, Meta's LLaMA, and Anthropic's Claude), one of the more intriguing applications has been the simulation of human…

Computers and Society · Computer Science 2023-10-30 Gabriel Simmons , Christopher Hare

In Conversational Recommendation Systems (CRS), the central question is how the conversational agent can naturally ask for user preferences and provide suitable recommendations. Existing works mainly follow the hierarchical architecture,…

Computation and Language · Computer Science 2023-10-24 Xian Li , Hongguang Shi , Yunfei Wang , Yeqin Zhang , Xubin Li , Cam-Tu Nguyen

Large language models (LLMs) are reshaping the recommender system paradigm by enabling users to express preferences and receive recommendations through conversations. Yet, aligning LLMs to the recommendation task remains challenging:…

Information Retrieval · Computer Science 2026-02-17 Yaochen Zhu , Harald Steck , Dawen Liang , Yinhan He , Vito Ostuni , Jundong Li , Nathan Kallus

Tool-augmented large language models (LLMs) are increasingly employed in real-world applications, but tool usage errors still hinder their reliability. We introduce ToolCritic, a diagnostic framework that evaluates and improves LLM behavior…

Artificial Intelligence · Computer Science 2025-10-21 Hassan Hamad , Yingru Xu , Liang Zhao , Wenbo Yan , Narendra Gyanchandani

Recommendation systems are ubiquitous, from Spotify playlist suggestions to Amazon product suggestions. Nevertheless, depending on the methodology or the dataset, these systems typically fail to capture user preferences and generate general…

Information Retrieval · Computer Science 2024-01-15 Angela John , Theophilus Aidoo , Hamayoon Behmanush , Irem B. Gunduz , Hewan Shrestha , Maxx Richard Rahman , Wolfgang Maaß

Conversational Recommender Systems (CRSs) deliver personalised recommendations through multi-turn natural language dialogue and increasingly support both task-oriented and exploratory interactions. Yet, the factors shaping user interaction…

Human-Computer Interaction · Computer Science 2025-08-05 Raj Mahmud , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Job interviews play a critical role in shaping one's career, yet practicing interview skills can be challenging, especially without access to human coaches or peers for feedback. Recent advancements in large language models (LLMs) present…

Human-Computer Interaction · Computer Science 2024-11-05 Taufiq Daryanto , Xiaohan Ding , Lance T. Wilhelm , Sophia Stil , Kirk McInnis Knutsen , Eugenia H. Rho

Large language models (LLMs) are increasingly used in interactive applications, and human evaluation remains the gold standard for assessing their performance in multi-turn conversations. Since human studies are costly, time-consuming, and…

Computation and Language · Computer Science 2025-10-10 Yao Dou , Michel Galley , Baolin Peng , Chris Kedzie , Weixin Cai , Alan Ritter , Chris Quirk , Wei Xu , Jianfeng Gao

Conversational Recommender Systems (CRS) engage users in interactive dialogues to gather preferences and provide personalized recommendations. While existing studies have advanced conversational strategies, they often rely on predefined…

Information Retrieval · Computer Science 2025-04-16 Haibo Sun , Naoki Otani , Hannah Kim , Dan Zhang , Nikita Bhutani